Subject: Re: Order Number 600931597
From: Michaela Manibo <[email-masked]>
To: Mayan Lemos <[email-masked]>
Cc: Manisha R <[email-masked]>, Denmark A <[email-masked]>, Anas nazzal <[email-masked]>, Apoorv <[email-masked]>, customer care <[email-masked]>, "Outbound.fc" <[email-masked]>, Apoorv Mittal <[email-masked]>, Nitin Jain <[email-masked]>, Nitin J <[email-masked]>
Date: Sat, 8 Aug 2020 10:04:13 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mayan,

This is a missing part issue.  The vendor has confirmed they are sending
the missing part to the warehouse.- Sunday the 9th.  I was just asking for
assistance if we can possibly have it expedited by arranging the collection
by one of our drivers from their warehouse.

thanks

On Sat, Aug 8, 2020 at 9:57 AM Mayan Lemos <[email-masked]> wrote:

> Hi Michaela,
>
> I can see this is already billed 600931597 , do you still need my
> assistance here?
>
> Regards,
>
> On Thu, Aug 6, 2020 at 4:48 PM Michaela Manibo <
> [email-masked]> wrote:
>
>> @Mayan,
>>
>> Can you help please in arranging the collection from the vendor so we can
>> deliver it to the customer ASAP.  The customer is extremely mad about this
>> issue as it's taking so long.
>>
>> Thanks
>>
>>
>>
>> On Thu, Aug 6, 2020 at 4:40 PM Manisha R <[email-masked]> wrote:
>>
>>> Hi Michaela,
>>> Today's delivery has already happened. Next Delivery is scheduled on
>>> Sunday the 9th.
>>> However, you can also advise any of Mumzworld drivers to pick up from
>>> our Alqouz warehouse today or tomorrow.
>>>
>>>
>>> *Thanks & Regards,*
>>>
>>> *Manisha*
>>>
>>> *✆ *+971-527394443
>>>
>>>
>>>
>>> On Thu, Aug 6, 2020 at 4:35 PM Michaela Manibo <
>>> [email-masked]> wrote:
>>>
>>>> Thank you Manisha,
>>>>
>>>> Please mark it with the order number  600931597  and care of Denmark .
>>>>
>>>> @Denmark A <[email-masked]> please assist in reshipping to
>>>> customer once received.
>>>>
>>>> May we know when this may reach the warehouse so we can advise
>>>> the customer?
>>>>
>>>> Thanks
>>>>
>>>>
>>>>
>>>> On Thu, Aug 6, 2020 at 4:33 PM Manisha R <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Michaela,
>>>>> Other part will be delivered to your warehouse. Will mark the Order
>>>>> Number 600931597 along with your name.
>>>>>
>>>>> *Thanks & Regards,*
>>>>>
>>>>> *Manisha*
>>>>>
>>>>> *✆ *+971-527394443
>>>>>
>>>>>
>>>>>
>>>>> On Thu, Aug 6, 2020 at 4:24 PM Michaela Manibo <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>>   Team,
>>>>>>
>>>>>> Please see the photo below.
>>>>>>
>>>>>> Customer is so angry it is taking time to deliver the missing part,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Customer needs to other piece . Please advise ASAP.
>>>>>>
>>>>>> Thanks
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Thu, Aug 6, 2020 at 3:10 PM Michaela Manibo <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Team,
>>>>>>>
>>>>>>> Kind reminder on this please,..
>>>>>>>
>>>>>>> We need to update the customer today.
>>>>>>>
>>>>>>> Thanks
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Thu, Aug 6, 2020 at 2:44 PM Michaela Manibo <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Team,
>>>>>>>>
>>>>>>>> Please see the photo below.
>>>>>>>>
>>>>>>>> Customer is so angry it is taking time to deliver the missing part,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Customer needs to other piece Please advise ASAP
>>>>>>>>
>>>>>>>> Thanks
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Mon, Jul 27, 2020 at 6:46 PM Manisha R <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi,
>>>>>>>>> Can you please ask customer to send a picture of it.
>>>>>>>>>
>>>>>>>>> Thanks and regards
>>>>>>>>>
>>>>>>>>> On Mon, Jul 27, 2020, 09:08 Anas nazzal <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Dear Team,
>>>>>>>>>>
>>>>>>>>>> The customer received only 1pc of Reversible Teething Bib which
>>>>>>>>>> is supposed to be pack of 2.
>>>>>>>>>> SKU   SBF-LS_RTBS2_DI
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Best Regards,
>>>>>>>>>> Anas Nazzal
>>>>>>>>>>
>>>>>>>>>
>
> --
> May Lemos
>
> Logistics Executive
> m: +971551257911 │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
>
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
> Box 500245, Dubai, UAE
>