Subject: Re: Order #600942780 MISSING PIECE
From: Erica Jane Serrano <[email-masked]>
To: Vipul Arora <[email-masked]>, Jayson Cimagala <[email-masked]>
Cc: Muhammad Habib <[email-masked]>, Mohit Caleb <[email-masked]>, "Alina D'Souza" <[email-masked]>, Syed Yakoob <[email-masked]>, customer care <[email-masked]>
Date: Sat, 8 Aug 2020 07:26:38 +0400
List-Id: <ccteam.mumzworld.com>

Hi Vipul,

Thank you for your email. Adding the logistics in charge +Jayson Cimagala
<[email-masked]>  Hi Jayson,

 Please see the issue below for your immediate assistance. Kindly
coordinate with your vendor with regards to the iterm below:

* HSFM-0042768919323 184003 Munchbox - Chocalmonds Snack - 10 Packs*

*Please verify the correct price for Pack of 10 and Per piece and
coordinate with the BD if we should sell the item by pack / piece.

Please note that there is a pending complaint from one customer and we have
to resolve as soon as possible.

Should there be any concerns or assistance needed from my end please let me
know.

Thanks & Regards,

*Erica Serrano*
Logistics Executive

*P* +971 4 433 9455 Ext (1337)
*E* [email-masked] <[email-masked]>*

*A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE

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On Fri, Aug 7, 2020 at 7:58 PM Vipul Arora <[email-masked]> wrote:

> +Erica Jane Serrano <[email-masked]> : Kindly check here as the
> description is changed post PO creation and price on PO is also for single
> not pack of 10
>
> POMUMZ_DXB213697 for your reference
>
> 17-Jun-2020 12:52 PM Jayson Reyes CSV Change Display Name/Code Munchbox -
> Chocalmonds Snack Pack Munchbox - Chocalmonds Snack - 10 Packs
>
> On Wed, 5 Aug 2020 at 17:55, Muhammad Habib <[email-masked]> wrote:
>
>> Dear Alina,
>>
>> All available stock are single pieces.
>> @Vipul Arora <[email-masked]>  Please check if we received the
>> right item.
>>
>> On Wed, Aug 5, 2020 at 11:57 AM Mohit Caleb <[email-masked]> wrote:
>>
>>> Hello Alina,
>>>
>>> We'll check & update you.
>>>
>>> @Muhammad Habib <[email-masked]> - Kindly investigate this if we
>>> have the missing parts available with us.
>>>
>>> On Wed, Aug 5, 2020 at 9:46 AM Alina D'Souza <[email-masked]>
>>> wrote:
>>>
>>>> Hi Mohit,
>>>>
>>>> Customer received only 1 pack melted please advisee if we have the
>>>> missing piece and if we need to reorder.
>>>>
>>>> Please advise
>>>>
>>>> Products Details
>>>> Sku :HSFM-0042768919323
>>>> Name :Munchbox - Chocalmonds Snack - 10 Packs
>>>> Date Placed :2020-08-02 19:59:03
>>>> Date Shipped :2020-08-03 11:20:48
>>>> Qty Ordered :1.0000
>>>> Amount :69
>>>> Shipping Country:United Arab Emirates
>>>>
>>>> Return Reason:missing_part_or_pieces
>>>> Comments :even though i ordered 10 packs, i received only one pack and
>>>> melted too much.
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Alina
>>>>
>>>>
>>>>
>>>
>>> --
>>>
>>>
>>
>> --
>>
>>
>> Thanks & regards,
>>
>>
>>
>> ᐧ
>