Subject: Re: Cam - Cot Set 3pcs - Grey BK-G280 600807389 vip
From: "Alina D'Souza" <[email-masked]>
To: "Mari Ibasan (CW.Accounts)" <[email-masked]>, Naib Khan <[email-masked]>, Eugene Mugisa <[email-masked]>, Abdelmohsen basha <[email-masked]>
Cc: Simone van Geemen <[email-masked]>, Support <[email-masked]>, Denmark A <[email-masked]>, Mohamed Magdy <[email-masked]>, customer care <[email-masked]>, Account <[email-masked]>
Date: Thu, 6 Aug 2020 17:34:16 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mari,

Thank you for your assistance

@Naib Khan <[email-masked]> @Eugene Mugisa <[email-masked]> please
arrange collection asap. Its cot so please organize a VAN accordingly

CRA_AR_RE13990 Cam - Cot Set 3pcs - Grey

Regards,
Alina

On Thu, Aug 6, 2020 at 4:48 PM Mari Ibasan (CW.Accounts) <
[email-masked]> wrote:

> Hi Team,
>
>
>
> Ok. Pls send us the item and we will send to repair shop. We’ve already
> spoken to the repair shop.
>
>
>
> Please send ASAP.
>
>
>
>
>
>
>
> *From:* Alina D'Souza <[email-masked]>
> *Sent:* Thursday, August 6, 2020 11:50 AM
> *To:* Mari Ibasan (CW.Accounts) <[email-masked]>
> *Cc:* Simone van Geemen <[email-masked]>; Support <
> [email-masked]>; Denmark A <[email-masked]>; Mohamed
> Magdy <[email-masked]>; customer care <[email-masked]>;
> Account <[email-masked]>
> *Subject:* Re: Cam - Cot Set 3pcs - Grey BK-G280 600807389 vip
>
>
>
> Hi Mari,
>
>
>
> Any update? If we can assist the customer. The wardrobe in the past was
> not fixed the second time the customer had to do it herself.
>
>
>
> We had a conversation in the past about her complaint.
>
>
>
> If by any chance we can assist the customer here it would be appreciated
>
>
>
>
>
> Regards,
>
> Alina
>
>
>
> On Wed, Aug 5, 2020 at 6:55 PM Mari Ibasan (CW.Accounts) <
> [email-masked]> wrote:
>
> Dear Ms Simone,
>
>
>
> We are trying to communicate with the repair shop. We shall give you
> feedback by tomorrow.
>
>
>
> We do not have extra spare for the wooden crib as of now.
>
>
>
> *From:* Simone van Geemen <[email-masked]>
> *Sent:* Wednesday, August 5, 2020 6:02 PM
> *To:* Mari Ibasan (CW.Accounts) <[email-masked]>; Alina D'Souza <
> [email-masked]>
> *Cc:* Support <[email-masked]>; Denmark A <
> [email-masked]>; Mohamed Magdy <[email-masked]>; customer
> care <[email-masked]>; Account <[email-masked]>
> *Subject:* RE: Cam - Cot Set 3pcs - Grey BK-G280 600807389 vip
>
>
>
> Hi Mari,
>
>
>
> Would you have the fitting spare wooden plank from a different box that we
> could get so we can arrange for the fixing?
>
>
>
> Just looking at options here. We want this customer to get a great new mum
> experience when so heavily invested in Cam as a brand for her baby. She
> ordered her whole nursery from Cam!
>
>
>
> Thanks,
>
>
>
>
>
> *From:* Mari Ibasan (CW.Accounts) <[email-masked]>
> *Sent:* Wednesday, August 5, 2020 4:22 PM
> *To:* 'Alina D'Souza' <[email-masked]>; 'Simone van Geemen' <
> [email-masked]>
> *Cc:* 'Support' <[email-masked]>; 'Denmark A' <
> [email-masked]>; 'Mohamed Magdy' <[email-masked]>;
> 'customer care' <[email-masked]>; 'Account' <
> [email-masked]>
> *Subject:* RE: Cam - Cot Set 3pcs - Grey BK-G280 600807389 vip
>
>
>
> Dear Team,
>
>
>
> We are unable to fix the item. The item has to send to repair shop. The
> part of wooden crib is broken.
>
>
>
> *From:* Alina D'Souza <[email-masked]>
> *Sent:* Wednesday, August 5, 2020 8:56 AM
> *To:* Mari Ibasan (CW.Accounts) <[email-masked]>; Simone van Geemen
> <[email-masked]>
> *Cc:* Support <[email-masked]>; Denmark A <
> [email-masked]>; Mohamed Magdy <[email-masked]>; customer
> care <[email-masked]>; Account <[email-masked]>
> *Subject:* Re: Cam - Cot Set 3pcs - Grey BK-G280 600807389 vip
>
>
>
> Hi Mari,
>
>
>
> Cant, we fix this as an exception for her, the customer has purchased
> around 6 items from Cam
>
>
>
> @Simone van Geemen <[email-masked]> need your assistance here can
> we arrange fixing of the cot for the customer.
>
>
>
> The customer delivered in July and since then due to complications was in
> the hospital and wants us to repair
>
>
>
> Regards,
>
> Alina
>
>
>
> On Tue, Aug 4, 2020 at 6:00 PM Mari Ibasan (CW.Accounts) <
> [email-masked]> wrote:
>
> Sorry but its not now under our responsibility. Item has been delivered to
> your warehouse on 15 Apr 2020. It has been almost 3-4 months has passed.
>
>
>
> You can advised your customer to send to repair shop.
>
>
>
>
>
>
>
> *From:* Alina D'Souza <[email-masked]>
> *Sent:* Tuesday, August 4, 2020 5:54 PM
> *To:* Mari Ibasan (CW.Accounts) <[email-masked]>
> *Cc:* Support <[email-masked]>; Denmark A <
> [email-masked]>; Mohamed Magdy <[email-masked]>; customer
> care <[email-masked]>; Account <[email-masked]>
> *Subject:* Re: Cam - Cot Set 3pcs - Grey BK-G280 600807389 vip
>
>
>
> Hi Mari,
>
>
>
> Po number - POMUMZ_DXB178973
>
>
>
> She is the same customer we had installed the wardrobe twice. Customer is
> very unhappy for the issues she had in the past as well as with the quality
> of the items.
>
>
>
> Customer does not want to exchange wants it to be fixed as the soonest as
> she recently delivered the baby and is on bed rest.
>
>
>
> Regards,
>
> Alina
>
>
>
>
>
> On Tue, Aug 4, 2020 at 5:31 PM Mari Ibasan (CW.Accounts) <
> [email-masked]> wrote:
>
> PO number pls.
>
>
>
> *From:* Alina D'Souza <[email-masked]>
> *Sent:* Tuesday, August 4, 2020 4:52 PM
> *To:* Support <[email-masked]>; Mari Ibasan (CW.Accounts) <
> [email-masked]>; Denmark A <[email-masked]>; Mohamed Magdy <
> [email-masked]>
> *Cc:* customer care <[email-masked]>
> *Subject:* Cam - Cot Set 3pcs - Grey BK-G280 600807389 vip
>
>
>
> Hi Team,
>
>
>
> Customer just delivered a baby 3 weeks ago and while assembling found
> out that the bed is broken
>
>
>
> Order placed -  12th April
>
> Delivered - 13th May
>
>
>
> Please advise if we can assist the customer's complaint
>
>
>
>
>
>
> 600807389
>
> BK-G280
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=857109>
>
> Cam - Cot Set 3pcs - Grey
>
>
>
>
>
> +
>
>
>
>
>
> Regards,
>
> Alina
>
>
>
>
>
>