Subject: RE: Cam - Cot Set 3pcs - Grey BK-G280 600807389 vip
From: "Mari Ibasan \(CW.Accounts\)" <[email-masked]>
To: "'Alina D'Souza'" <[email-masked]>
Cc: "'Simone van Geemen'" <[email-masked]>, "'Support'" <[email-masked]>, "'Denmark A'" <[email-masked]>, "'Mohamed Magdy'" <[email-masked]>, "'customer care'" <[email-masked]>, "'Account'" <[email-masked]>
Date: Thu, 6 Aug 2020 16:48:33 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Ok. Pls send us the item and we will send to repair shop. We’ve already spoken to the repair shop.

Please send ASAP.

 

From: Alina D'Souza <[email-masked]> 
Sent: Thursday, August 6, 2020 11:50 AM
To: Mari Ibasan (CW.Accounts) <[email-masked]>
Cc: Simone van Geemen <[email-masked]>; Support <[email-masked]>; Denmark A <[email-masked]>; Mohamed Magdy <[email-masked]>; customer care <[email-masked]>; Account <[email-masked]>
Subject: Re: Cam - Cot Set 3pcs - Grey BK-G280 600807389 vip

Hi Mari,

Any update? If we can assist the customer. The wardrobe in the past was not fixed the second time the customer had to do it herself. 

We had a conversation in the past about her complaint.

If by any chance we can assist the customer here it would be appreciated

 

Regards,

Alina

On Wed, Aug 5, 2020 at 6:55 PM Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> > wrote:

Dear Ms Simone,

We are trying to communicate with the repair shop. We shall give you feedback by tomorrow.

We do not have extra spare for the wooden crib as of now.

From: Simone van Geemen <[email-masked] <mailto:[email-masked]> > 
Sent: Wednesday, August 5, 2020 6:02 PM
To: Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> >; Alina D'Souza <[email-masked] <mailto:[email-masked]> >
Cc: Support <[email-masked] <mailto:[email-masked]> >; Denmark A <[email-masked] <mailto:[email-masked]> >; Mohamed Magdy <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Account <[email-masked] <mailto:[email-masked]> >
Subject: RE: Cam - Cot Set 3pcs - Grey BK-G280 600807389 vip

Hi Mari, 

Would you have the fitting spare wooden plank from a different box that we could get so we can arrange for the fixing? 

Just looking at options here. We want this customer to get a great new mum experience when so heavily invested in Cam as a brand for her baby. She ordered her whole nursery from Cam!

Thanks,

 

From: Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> > 
Sent: Wednesday, August 5, 2020 4:22 PM
To: 'Alina D'Souza' <[email-masked] <mailto:[email-masked]> >; 'Simone van Geemen' <[email-masked] <mailto:[email-masked]> >
Cc: 'Support' <[email-masked] <mailto:[email-masked]> >; 'Denmark A' <[email-masked] <mailto:[email-masked]> >; 'Mohamed Magdy' <[email-masked] <mailto:[email-masked]> >; 'customer care' <[email-masked] <mailto:[email-masked]> >; 'Account' <[email-masked] <mailto:[email-masked]> >
Subject: RE: Cam - Cot Set 3pcs - Grey BK-G280 600807389 vip

Dear Team,

We are unable to fix the item. The item has to send to repair shop. The part of wooden crib is broken.

From: Alina D'Souza <[email-masked] <mailto:[email-masked]> > 
Sent: Wednesday, August 5, 2020 8:56 AM
To: Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> >; Simone van Geemen <[email-masked] <mailto:[email-masked]> >
Cc: Support <[email-masked] <mailto:[email-masked]> >; Denmark A <[email-masked] <mailto:[email-masked]> >; Mohamed Magdy <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Account <[email-masked] <mailto:[email-masked]> >
Subject: Re: Cam - Cot Set 3pcs - Grey BK-G280 600807389 vip

Hi Mari,

Cant, we fix this as an exception for her, the customer has purchased around 6 items from Cam 

@Simone van Geemen <mailto:[email-masked]>  need your assistance here can we arrange fixing of the cot for the customer.

The customer delivered in July and since then due to complications was in the hospital and wants us to repair

Regards,

Alina

On Tue, Aug 4, 2020 at 6:00 PM Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> > wrote:

Sorry but its not now under our responsibility. Item has been delivered to your warehouse on 15 Apr 2020. It has been almost 3-4 months has passed.

You can advised your customer to send to repair shop.

 

From: Alina D'Souza <[email-masked] <mailto:[email-masked]> > 
Sent: Tuesday, August 4, 2020 5:54 PM
To: Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> >
Cc: Support <[email-masked] <mailto:[email-masked]> >; Denmark A <[email-masked] <mailto:[email-masked]> >; Mohamed Magdy <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Account <[email-masked] <mailto:[email-masked]> >
Subject: Re: Cam - Cot Set 3pcs - Grey BK-G280 600807389 vip

Hi Mari,

Po number - POMUMZ_DXB178973

She is the same customer we had installed the wardrobe twice. Customer is very unhappy for the issues she had in the past as well as with the quality of the items.

Customer does not want to exchange wants it to be fixed as the soonest as she recently delivered the baby and is on bed rest.

Regards,

Alina

 

On Tue, Aug 4, 2020 at 5:31 PM Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> > wrote:

PO number pls.

From: Alina D'Souza <[email-masked] <mailto:[email-masked]> > 
Sent: Tuesday, August 4, 2020 4:52 PM
To: Support <[email-masked] <mailto:[email-masked]> >; Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> >; Denmark A <[email-masked] <mailto:[email-masked]> >; Mohamed Magdy <[email-masked] <mailto:[email-masked]> >
Cc: customer care <[email-masked] <mailto:[email-masked]> >
Subject: Cam - Cot Set 3pcs - Grey BK-G280 600807389 vip

Hi Team,

Customer just delivered a baby 3 weeks ago and while assembling found out that the bed is broken

Order placed -  12th April

Delivered - 13th May

Please advise if we can assist the customer's complaint

 

600807389

 <https://3651277.app.netsuite.com/app/common/item/item.nl?id=857109> BK-G280

Cam - Cot Set 3pcs - Grey

 

+

 

Regards,

Alina