Subject: Re: Order #600888063 // SBF-BS_SGM_WH // SBF-BS_EXT_WH45 // SBF-BS_XY00830_WH // Missing part
From: Yaseen Shaqra <[email-masked]>
To: romel siangco <[email-masked]>, Nitin Jain <[email-masked]>
Cc: Denmark A <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Kenneth Nwaso <[email-masked]>, Mark Anthony Laraga <[email-masked]>, Michael Rolle <[email-masked]>, Samran Iftikhar <[email-masked]>
Date: Thu, 6 Aug 2020 16:08:44 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Please note that the customer confirmed that she received the fixed item
but it is still damaged and has the same issue

Kindly check and advise

On Tue, Jul 14, 2020 at 12:53 PM Denmark A <[email-masked]> wrote:

> Dear Romel,
>
> All items well received thank you.
>
> @customer care <[email-masked]> Items bound to reship today.
>
> Regards,
> Den mark
>
> On Tue, Jul 14, 2020 at 12:05 PM romel siangco <[email-masked]>
> wrote:
>
>> Hello,
>>
>> We already fix the issue and sending back the items today.
>>
>> Thank you.
>>
>> Romel
>>
>> On Wed, 8 Jul 2020, 11:00 Denmark A, <[email-masked]> wrote:
>>
>>> Dear Vendor,
>>>
>>> Please respond.
>>>
>>> Regards,
>>> Den mark
>>>
>>>
>>> On Mon, Jul 6, 2020 at 12:02 PM Denmark A <[email-masked]> wrote:
>>>
>>>> Dear Vendor,
>>>>
>>>>
>>>>
>>>> Please see the below customer complaint and allow us to send the item
>>>> back to you for your further evaluation.
>>>>
>>>>
>>>> Comments :The gate is missing a piece in the lock, the wall screws are
>>>> too loose and the gate door doesn’t lock in place because it’s loose.
>>>>
>>>>
>>>> SBF-BS_SGM_WH - Baby Safe -
>>>>
>>>>  Metal Safety Gate - White // Qty 1
>>>>
>>>>
>>>> SBF-BS_EXT_WH45 -
>>>> Baby Safe - Safety Gate Extension 45cm - White // Qty 2
>>>>
>>>> SBF-BS_XY00830_WH
>>>> Baby Safe - Safety Gate Extension 30cm White // Qty 1
>>>>
>>>>
>>>>
>>>> We appreciate your support in this matter, Thank you.
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Den mark
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>

-- 

Best Regards,

*Yaseen Mohammed*

Customer Care Representative
p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE