Subject: Re: Order #600744560 // MD-2000806 // 4moms - Mamaroo 4.0 - Multi Plush // Defective
From: Laura Thomson <[email-masked]>
To: Mary Anne Agapito <[email-masked]>
Cc: Elena Skryabina <[email-masked]>, Denmark A <[email-masked]>, "Returns.fc" <[email-masked]>, Mostafa saad <[email-masked]>, Radwa Ali <[email-masked]>, "Alina D'Souza" <[email-masked]>, Mohamed Magdy <[email-masked]>, customer care <[email-masked]>, Kenneth Nwaso <[email-masked]>, Yaseen Shaqra <[email-masked]>, "Leena ." <[email-masked]>
Date: Thu, 6 Aug 2020 15:04:14 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mary Ann

This is from months ago and was fixed so not sure we can give a refund for
this.  @leena please advise on this as I am not authorised for refunds.

Thanks
Laura

On Thu, 6 Aug 2020, 14:49 Mary Anne Agapito, <[email-masked]> wrote:

> Hi Laura,
>
> Yes, I agree with you.
>
> Anyhow, in response to your query. The order was placed on 6 March. It
> seemed it came from the PO made on 20 Feb ( PO_HQ2535)
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Thu, Aug 6, 2020 at 2:34 PM Laura Thomson <[email-masked]> wrote:
>
>> Hi Mary Anne,
>>
>>
>>
>> We need more details on this especially since I can see the vendor has
>> mentioned that it was actually fixed…
>>
>>
>>
>> When was this purchased? We have a returns policy we need to adhere to
>> also.
>>
>>
>>
>> Best
>>
>> Laura
>>
>>
>>
>> *From:* Mary Anne Agapito <[email-masked]>
>> *Sent:* Thursday, August 6, 2020 2:15 PM
>> *To:* Elena Skryabina <[email-masked]>; Laura Thomson <
>> [email-masked]>
>> *Cc:* Denmark A <[email-masked]>; Returns.fc <
>> [email-masked]>; Mostafa saad <[email-masked]>; Radwa
>> Ali <[email-masked]>; Alina D'Souza <[email-masked]>; Mohamed
>> Magdy <[email-masked]>; customer care <[email-masked]>;
>> Kenneth Nwaso <[email-masked]>; Yaseen Shaqra <
>> [email-masked]>
>> *Subject:* Re: Order #600744560 // MD-2000806 // 4moms - Mamaroo 4.0 -
>> Multi Plush // Defective
>>
>>
>>
>> Hi Elena and Laura,
>>
>>
>>
>> We need your assistance in this case.
>>
>>
>>
>> The customer keeps on following up on refund.
>>
>>
>>
>> Please advise. Thank you
>>
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Mon, Aug 3, 2020 at 3:09 PM Yaseen Shaqra <[email-masked]>
>> wrote:
>>
>> Hi Team,
>>
>>
>>
>> Please update us up, the customer is following up regarding the refund
>>
>>
>>
>> On Sun, Jul 26, 2020 at 12:37 PM Denmark A <[email-masked]> wrote:
>>
>> +Elena Skryabina <[email-masked]> +Laura Thomson
>> <[email-masked]> Please assist.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Sun, Jul 26, 2020 at 12:26 PM Jeno Serenio <[email-masked]>
>> wrote:
>>
>> Dear Den Mark,
>>
>>
>>
>> Good afternoon.
>>
>>
>>
>> Hope all is well.
>>
>>
>>
>> We have replaced the Mamaroo with new base and it’s working perfectly
>> fine.
>>
>> As we verified it on the second time, there’s no problem with the Mamroo.
>> Kindly see attached Video for our actual inhouse verification.
>>
>>
>>
>> Unfortunately, we cannot issue credit note for the Mamaroo as it is
>> already used.
>>
>>
>>
>> It will be on your discretion if you will do refund to your customer.
>>
>>
>>
>> Please let us know if there is anything else that we can help you with.
>>
>>
>>
>> Wishing you good day.
>>
>>
>>
>> Kind regards,
>>
>>
>>
>> *Jeno Serenio*
>>
>> *Sales Coordinator*
>>
>>
>>
>> *UAE weekend: Friday and Saturday*
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *JENO SERENIO*
>>
>> SALES COORDINATOR
>>
>>
>>
>> DUBAI SILICON OASIS FREE ZONE
>>
>> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
>>
>> PO BOX 450201  •  DUBAI - UAE
>>
>>
>>
>>
>> M  +971 569 636 787 •  T  +971 4 326 3080 - Ext. 212
>>
>>
>>
>> [email-masked] •  MAPYR.COM <http://www.mapyr.com/>
>>
>>
>>
>>
>>
>> *CONFIDENTIALITY*: This e-mail and any attachments are confidential and
>> may be privileged. If you are not a named recipient, please notify the
>>
>> sender immediately and do not disclose the contents to another person,
>> use it for any purpose or store or copy the information in any medium.
>>
>> Please consider your environmental responsibility. Before printing this
>> e-mail message, ask yourself whether you really need a hard copy.
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Sunday, July 26, 2020 9:25 AM
>> *To:* Jeno Serenio <[email-masked]>
>> *Cc:* Mary Anne Agapito <[email-masked]>; Returns.fc <
>> [email-masked]>; Yaseen Shaqra <[email-masked]>;
>> Mostafa saad <[email-masked]>; Radwa Ali <[email-masked]>;
>> Alina D'Souza <[email-masked]>; Mohamed Magdy <[email-masked]>;
>> customer care <[email-masked]>; Kenneth Nwaso <
>> [email-masked]>; Priya Ramasamy <[email-masked]>
>> *Subject:* Re: Order #600744560 // MD-2000806 // 4moms - Mamaroo 4.0 -
>> Multi Plush // Defective
>>
>>
>>
>> Dear Jeno,
>>
>>
>>
>> Please be informed that we received the item again from the customer for
>> the 3rd time, customer doesn't want the item anymore instead they prepared
>> refund.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Mon, Jul 13, 2020 at 3:56 PM Jeno Serenio <[email-masked]> wrote:
>>
>> Dear Den Mark,
>>
>>
>>
>> Hope all is well.
>>
>>
>>
>> We have handed over the Mamaroo today to your driver.
>>
>>
>>
>> Thanks to confirm once your received of the same.
>>
>>
>>
>> Looking forward to hear from you.
>>
>>
>>
>> Wishing you good day.
>>
>>
>>
>> Kind regards,
>>
>>
>>
>> *Jeno Serenio*
>>
>> *Sales Coordinator*
>>
>>
>>
>> *UAE weekend: Friday and Saturday*
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *JENO SERENIO*
>>
>> SALES COORDINATOR
>>
>>
>>
>> DUBAI SILICON OASIS FREE ZONE
>>
>> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
>>
>> PO BOX 450201  •  DUBAI - UAE
>>
>>
>>
>>
>> M  +971 569 636 787 •  T  +971 4 326 3080 - Ext. 212
>>
>>
>>
>> [email-masked] •  MAPYR.COM <http://www.mapyr.com/>
>>
>>
>>
>>
>>
>> *CONFIDENTIALITY*: This e-mail and any attachments are confidential and
>> may be privileged. If you are not a named recipient, please notify the
>>
>> sender immediately and do not disclose the contents to another person,
>> use it for any purpose or store or copy the information in any medium.
>>
>> Please consider your environmental responsibility. Before printing this
>> e-mail message, ask yourself whether you really need a hard copy.
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *From:* Jeno Serenio
>> *Sent:* Monday, July 13, 2020 1:31 PM
>> *To:* Denmark A <[email-masked]>; Mary Anne Agapito <
>> [email-masked]>
>> *Cc:* Returns.fc <[email-masked]>; Yaseen Shaqra <
>> [email-masked]>; Mostafa saad <[email-masked]>; Radwa
>> Ali <[email-masked]>; Alina D'Souza <[email-masked]>; Mohamed
>> Magdy <[email-masked]>; customer care <[email-masked]>;
>> Kenneth Nwaso <[email-masked]>; Priya Ramasamy <
>> [email-masked]>
>> *Subject:* RE: Order #600744560 // MD-2000806 // 4moms - Mamaroo 4.0 -
>> Multi Plush // Defective
>>
>>
>>
>> Dear Den Mark,
>>
>>
>>
>> Good afternoon.
>>
>>
>>
>> We received the Mamaroo and based on our verification, There’s no problem
>> on it.
>>
>>
>>
>> The Mamaroo works perfectly fine. See video on the link below:
>>
>> https://we.tl/t-a2wa3W3eC7
>>
>>
>>
>> Thanks to arrange collection of the Mamaroo today from 2:00PM to 4:00PM.
>>
>>
>>
>> We hope this e-mail finds you well.
>>
>>
>>
>> Wishing you good day.
>>
>>
>>
>> Kind regards,
>>
>>
>>
>> *Jeno Serenio*
>>
>> *Sales Coordinator*
>>
>>
>>
>> *UAE weekend: Friday and Saturday*
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *JENO SERENIO*
>>
>> SALES COORDINATOR
>>
>>
>>
>> DUBAI SILICON OASIS FREE ZONE
>>
>> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
>>
>> PO BOX 450201  •  DUBAI - UAE
>>
>>
>>
>>
>> M  +971 569 636 787 •  T  +971 4 326 3080 - Ext. 212
>>
>>
>>
>> [email-masked] •  MAPYR.COM <http://www.mapyr.com/>
>>
>>
>>
>>
>>
>> *CONFIDENTIALITY*: This e-mail and any attachments are confidential and
>> may be privileged. If you are not a named recipient, please notify the
>>
>> sender immediately and do not disclose the contents to another person,
>> use it for any purpose or store or copy the information in any medium.
>>
>> Please consider your environmental responsibility. Before printing this
>> e-mail message, ask yourself whether you really need a hard copy.
>>
>>
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Saturday, July 11, 2020 4:04 PM
>> *To:* Mary Anne Agapito <[email-masked]>; Jeno Serenio <
>> [email-masked]>; Mylyn Vega <[email-masked]>
>> *Cc:* Returns.fc <[email-masked]>; Yaseen Shaqra <
>> [email-masked]>; Mostafa saad <[email-masked]>; Radwa
>> Ali <[email-masked]>; Alina D'Souza <[email-masked]>; Mohamed
>> Magdy <[email-masked]>; customer care <[email-masked]>;
>> Kenneth Nwaso <[email-masked]>
>> *Subject:* Re: Order #600744560 // MD-2000806 // 4moms - Mamaroo 4.0 -
>> Multi Plush // Defective
>>
>>
>>
>> +Jeno Serenio <[email-masked]> Please assist and do the needful,
>> item still with us. We will dispatch the item tomorrow so that you can
>> further evaluate it.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Sat, Jul 11, 2020 at 3:51 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>> Hi Team,
>>
>>
>>
>> May we have an update on this case, please?
>>
>>
>>
>> The customer is very upset and she needs it urgently.
>>
>>
>>
>> Please update. Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Sat, Jun 27, 2020 at 12:22 PM Taiba <[email-masked]> wrote:
>>
>> Team,
>>
>>
>>
>> Please note that the customer has stated the order has already been
>> picked.
>>
>>
>>
>>
>>
>> Regards,
>>
>> Taiba Asghar | Key Account Executive
>>
>> [email-masked] | +971 52 314 8509
>>
>> Image
>>
>> JEEBLY LLC (UAE) | www.JEEBLY.com
>> ------------------------------
>>
>> *From:* Yaseen Shaqra <[email-masked]>
>> *Sent:* Thursday, June 25, 2020 5:08:07 PM
>> *To:* Taiba <[email-masked]>
>> *Cc:* Mostafa saad <[email-masked]>; Radwa Ali <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Mohamed Magdy
>> <[email-masked]>; Umang Mehrotra <[email-masked]>; customer
>> care <[email-masked]>; Denmark A <[email-masked]>;
>> Returns.fc <[email-masked]>; Kenneth Nwaso <
>> [email-masked]>
>> *Subject:* Re: Order #600744560 // MD-2000806 // 4moms - Mamaroo 4.0 -
>> Multi Plush // Defective
>>
>>
>>
>> Hi Taiba,
>>
>>
>>
>> Please find the details below,
>>
>>
>>
>> Abu Dhabi,  Mohammed Bin Zayed City Zone 19 villa 363
>>
>>
>> 971507171696 & 971568020716
>>
>>
>>
>> Kindly arrange the collection at the soonest
>>
>>
>>
>> On Thu, Jun 25, 2020 at 4:16 PM Taiba <[email-masked]> wrote:
>>
>> @Radwa Ali <[email-masked]> Please assist for alternate contact
>> number
>>
>>
>>
>>
>>
>> *Taiba Asghar*
>> Key Account Executive
>>
>>   <http://www.jeebly.com/>
>>
>> *JEEBLY LLC <http://www.jeebly.com/>*
>>
>> Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1
>> <http://www.jeebly.com/>
>>
>> Dubai | United Arab Emirates <http://www.jeebly.com/>
>>
>> t: +971 800 533259 <http://www.jeebly.com/>
>>
>> m: +971 52 314 8509 <http://www.jeebly.com/>
>>
>> e: [email-masked] <http://www.jeebly.com/>
>>
>>   <http://www.jeebly.com/>
>>
>> *www.jeebly.com <http://www.jeebly.com/>*
>>
>>                <http://www.jeebly.com/>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> <http://www.jeebly.com/>
>> ------------------------------
>> <http://www.jeebly.com/>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *From: Mostafa saad <[email-masked]>Sent: Thursday, June 25,
>> 2020 3:59 PMTo: Taiba <[email-masked]>Cc: Radwa Ali
>> <[email-masked]>; Alina D'Souza <[email-masked]>; Mohamed Magdy
>> <[email-masked]>; Umang Mehrotra <[email-masked]>; customer
>> care <[email-masked]>; Denmark A <[email-masked]>; Returns.fc
>> <[email-masked]>; Kenneth Nwaso
>> <[email-masked]>Subject: Re: Order #600744560 // MD-2000806 //
>> 4moms - Mamaroo 4.0 - Multi Plush // Defective <http://www.jeebly.com/>*
>>
>>   <http://www.jeebly.com/>
>>
>> Yes, Yes proceed it again also you can ask Radwa fro the alternative
>> phone number for the customer if the customer still not responding
>> <http://www.jeebly.com/>
>>
>>
>> <http://www.jeebly.com/>
>>
>> Regards  <http://www.jeebly.com/>
>>
>> Mostafa Saad  <http://www.jeebly.com/>
>>
>> Last Mile  Mumzworld   <http://www.jeebly.com/>
>>
>> On Thu, Jun 25, 2020 at 3:38 PM Taiba <[email-masked]> wrote:
>> <http://www.jeebly.com/>
>>
>> Hi Mostafa, <http://www.jeebly.com/>
>>
>> Kindly advise if we must rearrange pickup <http://www.jeebly.com/>
>>
>>      <http://www.jeebly.com/>
>>
>>
>> *Taiba AsgharKey Account Executive <http://www.jeebly.com/>*
>>
>>   <http://www.jeebly.com/>
>>
>> *JEEBLY LLC <http://www.jeebly.com/>*
>>
>> Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1
>> <http://www.jeebly.com/>
>>
>> Dubai | United Arab Emirates <http://www.jeebly.com/>
>>
>> t: +971 800 533259 <http://www.jeebly.com/>
>>
>> m: +971 52 314 8509 <http://www.jeebly.com/>
>>
>> e: [email-masked] <http://www.jeebly.com/>
>>
>>   <http://www.jeebly.com/>
>>
>> *www.jeebly.com <http://www.jeebly.com/>*
>>
>>                <http://www.jeebly.com/>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> <http://www.jeebly.com/>
>> ------------------------------
>> <http://www.jeebly.com/>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *From: Mostafa saad <[email-masked]>Sent: Thursday, June 25,
>> 2020 3:28 PMTo: Radwa Ali <[email-masked]>; Taiba
>> <[email-masked]>Cc: Alina D'Souza <[email-masked]>; Mohamed Magdy
>> <[email-masked]>; Umang Mehrotra <[email-masked]>; customer
>> care <[email-masked]>; Denmark A <[email-masked]>; Returns.fc
>> <[email-masked]>; Kenneth Nwaso
>> <[email-masked]>Subject: Re: Order #600744560 // MD-2000806 //
>> 4moms - Mamaroo 4.0 - Multi Plush // Defective <http://www.jeebly.com/>*
>>
>>   <http://www.jeebly.com/>
>>
>> Hello Radwa <http://www.jeebly.com/>
>>
>> This CRA was canceled by the courier due to this reason ( Customer is not
>> responding )  <http://www.jeebly.com/>
>>
>> @Taiba Jeebly  Please share your feedback     AWB   (JB269153)
>> <http://www.jeebly.com/>
>>
>>
>> <http://www.jeebly.com/>
>>
>> Regards  <http://www.jeebly.com/>
>>
>> Mostafa Saad  <http://www.jeebly.com/>
>>
>> Last Mile  Mumzworld   <http://www.jeebly.com/>
>>
>> On Thu, Jun 25, 2020 at 3:22 PM Radwa Ali <[email-masked]> wrote:
>> <http://www.jeebly.com/>
>>
>> Hi All, <http://www.jeebly.com/>
>>
>> Please arrange the pick up. <http://www.jeebly.com/>
>>
>> the customer keeps calling. <http://www.jeebly.com/>
>>
>>
>>
>>
>> *Radwa AliCustomer Care Representativep:  +971
>> 526476307│ e: [email-masked]  │ w: www.mumzworld.coma:  Office B101,
>> 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE
>> <http://www.jeebly.com/>*
>>
>>  <http://www.jeebly.com/>
>>
>> On Wed, Jun 3, 2020 at 9:27 AM Mostafa saad <[email-masked]>
>> wrote: <http://www.jeebly.com/>
>>
>> Hello Alina <http://www.jeebly.com/>
>>
>> Please always add on Gdoc any CRA to proceed. <http://www.jeebly.com/>
>>
>> @Mohamed Magdy  FYI    <http://www.jeebly.com/>
>>
>>
>> <http://www.jeebly.com/>
>>
>> Regards  <http://www.jeebly.com/>
>>
>> Mostafa Saad  <http://www.jeebly.com/>
>>
>> LM Supervisor at Mumzworld   <http://www.jeebly.com/>
>>
>> On Wed, Jun 3, 2020 at 3:35 AM Alina D'Souza <[email-masked]> wrote:
>> <http://www.jeebly.com/>
>>
>> Thanks Mylyn. <http://www.jeebly.com/>
>>
>> @Mostafa saad arrange collection asap CRA_AR_RE12360
>> <http://www.jeebly.com/>
>>
>> Regards, <http://www.jeebly.com/>
>>
>> Alina <http://www.jeebly.com/>
>>
>> On Mon, Jun 1, 2020 at 9:07 AM Mylyn Vega <[email-masked]> wrote:
>> <http://www.jeebly.com/>
>>
>> Dear Radwa, <http://www.jeebly.com/>
>>
>>   <http://www.jeebly.com/>
>>
>> Good Morning, <http://www.jeebly.com/>
>>
>>   <http://www.jeebly.com/>
>>
>> For some reason, we don’t know how could this be possible. Every time we
>> are replacing Mamaroo base, we see to it that the new base we are giving is
>> in perfect condition. We normally open the box and test the product
>> functionality in actual. <http://www.jeebly.com/>
>>
>>   <http://www.jeebly.com/>
>>
>> Kindly  send back the full unit in our warehouse. We will replace the
>> base and we’ll provide a video before sending it back.
>> <http://www.jeebly.com/>
>>
>>   <http://www.jeebly.com/>
>>
>> Trust my email finds you well. <http://www.jeebly.com/>
>>
>>   <http://www.jeebly.com/>
>>
>> Have a great day ahead and stay safe. <http://www.jeebly.com/>
>>
>>   <http://www.jeebly.com/>
>>
>> Thank you and best regards, <http://www.jeebly.com/>
>>
>>   <http://www.jeebly.com/>
>>
>> *Mylyn Vega <http://www.jeebly.com/>*
>>
>> *Sales Coordinator <http://www.jeebly.com/>*
>>
>> *  <http://www.jeebly.com/>*
>>
>> *UAE weekend: Friday and Saturday <http://www.jeebly.com/>*
>>
>> *  <http://www.jeebly.com/>*
>>
>> *  <http://www.jeebly.com/>*
>>
>> *  <http://www.jeebly.com/>*
>>
>> <http://www.jeebly.com/>
>>
>> *  <http://www.jeebly.com/>*
>>
>> MYLYN *VEGA* <http://www.jeebly.com/>
>>
>> SALES COORDINATOR <http://www.jeebly.com/>
>>
>>   <http://www.jeebly.com/>
>>
>> DUBAI SILICON OASIS FREE ZONE <http://www.jeebly.com/>
>>
>> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
>> <http://www.jeebly.com/>
>>
>> PO BOX 450201  •  DUBAI - UAE <http://www.jeebly.com/>
>>
>> <http://www.jeebly.com/>
>>
>>