Subject: Re: Order #600744560 // MD-2000806 // 4moms - Mamaroo 4.0 - Multi Plush // Defective
From: Mary Anne Agapito <[email-masked]>
To: Elena Skryabina <[email-masked]>, Laura Thomson <[email-masked]>
Cc: Denmark A <[email-masked]>, "Returns.fc" <[email-masked]>, Mostafa saad <[email-masked]>, Radwa Ali <[email-masked]>, "Alina D'Souza" <[email-masked]>, Mohamed Magdy <[email-masked]>, customer care <[email-masked]>, Kenneth Nwaso <[email-masked]>, Yaseen Shaqra <[email-masked]>
Date: Thu, 6 Aug 2020 14:14:39 +0400
List-Id: <ccteam.mumzworld.com>

Hi Elena and Laura,

We need your assistance in this case.

The customer keeps on following up on refund.

Please advise. Thank you

Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Mon, Aug 3, 2020 at 3:09 PM Yaseen Shaqra <[email-masked]> wrote:

> Hi Team,
>
> Please update us up, the customer is following up regarding the refund
>
> On Sun, Jul 26, 2020 at 12:37 PM Denmark A <[email-masked]> wrote:
>
>> +Elena Skryabina <[email-masked]> +Laura Thomson
>> <[email-masked]> Please assist.
>>
>> Regards,
>> Den mark
>>
>> On Sun, Jul 26, 2020 at 12:26 PM Jeno Serenio <[email-masked]>
>> wrote:
>>
>>> Dear Den Mark,
>>>
>>>
>>>
>>> Good afternoon.
>>>
>>>
>>>
>>> Hope all is well.
>>>
>>>
>>>
>>> We have replaced the Mamaroo with new base and it’s working perfectly
>>> fine.
>>>
>>> As we verified it on the second time, there’s no problem with the
>>> Mamroo. Kindly see attached Video for our actual inhouse verification.
>>>
>>>
>>>
>>> Unfortunately, we cannot issue credit note for the Mamaroo as it is
>>> already used.
>>>
>>>
>>>
>>> It will be on your discretion if you will do refund to your customer.
>>>
>>>
>>>
>>> Please let us know if there is anything else that we can help you with.
>>>
>>>
>>>
>>> Wishing you good day.
>>>
>>>
>>>
>>> Kind regards,
>>>
>>>
>>>
>>> *Jeno Serenio*
>>>
>>> *Sales Coordinator*
>>>
>>>
>>>
>>> *UAE weekend: Friday and Saturday*
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *JENO SERENIO*
>>>
>>> SALES COORDINATOR
>>>
>>>
>>>
>>> DUBAI SILICON OASIS FREE ZONE
>>>
>>> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
>>>
>>> PO BOX 450201  •  DUBAI - UAE
>>>
>>>
>>>
>>>
>>> M  +971 569 636 787 •  T  +971 4 326 3080 - Ext. 212
>>>
>>>
>>>
>>> [email-masked] •  MAPYR.COM <http://www.mapyr.com/>
>>>
>>>
>>>
>>>
>>>
>>> *CONFIDENTIALITY*: This e-mail and any attachments are confidential and
>>> may be privileged. If you are not a named recipient, please notify the
>>>
>>> sender immediately and do not disclose the contents to another person,
>>> use it for any purpose or store or copy the information in any medium.
>>>
>>> Please consider your environmental responsibility. Before printing this
>>> e-mail message, ask yourself whether you really need a hard copy.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From:* Denmark A <[email-masked]>
>>> *Sent:* Sunday, July 26, 2020 9:25 AM
>>> *To:* Jeno Serenio <[email-masked]>
>>> *Cc:* Mary Anne Agapito <[email-masked]>; Returns.fc <
>>> [email-masked]>; Yaseen Shaqra <[email-masked]>;
>>> Mostafa saad <[email-masked]>; Radwa Ali <[email-masked]>;
>>> Alina D'Souza <[email-masked]>; Mohamed Magdy <
>>> [email-masked]>; customer care <[email-masked]>; Kenneth
>>> Nwaso <[email-masked]>; Priya Ramasamy <
>>> [email-masked]>
>>> *Subject:* Re: Order #600744560 // MD-2000806 // 4moms - Mamaroo 4.0 -
>>> Multi Plush // Defective
>>>
>>>
>>>
>>> Dear Jeno,
>>>
>>>
>>>
>>> Please be informed that we received the item again from the customer for
>>> the 3rd time, customer doesn't want the item anymore instead they prepared
>>> refund.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>> On Mon, Jul 13, 2020 at 3:56 PM Jeno Serenio <[email-masked]>
>>> wrote:
>>>
>>> Dear Den Mark,
>>>
>>>
>>>
>>> Hope all is well.
>>>
>>>
>>>
>>> We have handed over the Mamaroo today to your driver.
>>>
>>>
>>>
>>> Thanks to confirm once your received of the same.
>>>
>>>
>>>
>>> Looking forward to hear from you.
>>>
>>>
>>>
>>> Wishing you good day.
>>>
>>>
>>>
>>> Kind regards,
>>>
>>>
>>>
>>> *Jeno Serenio*
>>>
>>> *Sales Coordinator*
>>>
>>>
>>>
>>> *UAE weekend: Friday and Saturday*
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *JENO SERENIO*
>>>
>>> SALES COORDINATOR
>>>
>>>
>>>
>>> DUBAI SILICON OASIS FREE ZONE
>>>
>>> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
>>>
>>> PO BOX 450201  •  DUBAI - UAE
>>>
>>>
>>>
>>>
>>> M  +971 569 636 787 •  T  +971 4 326 3080 - Ext. 212
>>>
>>>
>>>
>>> [email-masked] •  MAPYR.COM <http://www.mapyr.com/>
>>>
>>>
>>>
>>>
>>>
>>> *CONFIDENTIALITY*: This e-mail and any attachments are confidential and
>>> may be privileged. If you are not a named recipient, please notify the
>>>
>>> sender immediately and do not disclose the contents to another person,
>>> use it for any purpose or store or copy the information in any medium.
>>>
>>> Please consider your environmental responsibility. Before printing this
>>> e-mail message, ask yourself whether you really need a hard copy.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From:* Jeno Serenio
>>> *Sent:* Monday, July 13, 2020 1:31 PM
>>> *To:* Denmark A <[email-masked]>; Mary Anne Agapito <
>>> [email-masked]>
>>> *Cc:* Returns.fc <[email-masked]>; Yaseen Shaqra <
>>> [email-masked]>; Mostafa saad <[email-masked]>; Radwa
>>> Ali <[email-masked]>; Alina D'Souza <[email-masked]>; Mohamed
>>> Magdy <[email-masked]>; customer care <[email-masked]>;
>>> Kenneth Nwaso <[email-masked]>; Priya Ramasamy <
>>> [email-masked]>
>>> *Subject:* RE: Order #600744560 // MD-2000806 // 4moms - Mamaroo 4.0 -
>>> Multi Plush // Defective
>>>
>>>
>>>
>>> Dear Den Mark,
>>>
>>>
>>>
>>> Good afternoon.
>>>
>>>
>>>
>>> We received the Mamaroo and based on our verification, There’s no
>>> problem on it.
>>>
>>>
>>>
>>> The Mamaroo works perfectly fine. See video on the link below:
>>>
>>> https://we.tl/t-a2wa3W3eC7
>>>
>>>
>>>
>>> Thanks to arrange collection of the Mamaroo today from 2:00PM to 4:00PM.
>>>
>>>
>>>
>>> We hope this e-mail finds you well.
>>>
>>>
>>>
>>> Wishing you good day.
>>>
>>>
>>>
>>> Kind regards,
>>>
>>>
>>>
>>> *Jeno Serenio*
>>>
>>> *Sales Coordinator*
>>>
>>>
>>>
>>> *UAE weekend: Friday and Saturday*
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *JENO SERENIO*
>>>
>>> SALES COORDINATOR
>>>
>>>
>>>
>>> DUBAI SILICON OASIS FREE ZONE
>>>
>>> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
>>>
>>> PO BOX 450201  •  DUBAI - UAE
>>>
>>>
>>>
>>>
>>> M  +971 569 636 787 •  T  +971 4 326 3080 - Ext. 212
>>>
>>>
>>>
>>> [email-masked] •  MAPYR.COM <http://www.mapyr.com/>
>>>
>>>
>>>
>>>
>>>
>>> *CONFIDENTIALITY*: This e-mail and any attachments are confidential and
>>> may be privileged. If you are not a named recipient, please notify the
>>>
>>> sender immediately and do not disclose the contents to another person,
>>> use it for any purpose or store or copy the information in any medium.
>>>
>>> Please consider your environmental responsibility. Before printing this
>>> e-mail message, ask yourself whether you really need a hard copy.
>>>
>>>
>>>
>>>
>>>
>>> *From:* Denmark A <[email-masked]>
>>> *Sent:* Saturday, July 11, 2020 4:04 PM
>>> *To:* Mary Anne Agapito <[email-masked]>; Jeno Serenio <
>>> [email-masked]>; Mylyn Vega <[email-masked]>
>>> *Cc:* Returns.fc <[email-masked]>; Yaseen Shaqra <
>>> [email-masked]>; Mostafa saad <[email-masked]>; Radwa
>>> Ali <[email-masked]>; Alina D'Souza <[email-masked]>; Mohamed
>>> Magdy <[email-masked]>; customer care <[email-masked]>;
>>> Kenneth Nwaso <[email-masked]>
>>> *Subject:* Re: Order #600744560 // MD-2000806 // 4moms - Mamaroo 4.0 -
>>> Multi Plush // Defective
>>>
>>>
>>>
>>> +Jeno Serenio <[email-masked]> Please assist and do the needful,
>>> item still with us. We will dispatch the item tomorrow so that you can
>>> further evaluate it.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>> On Sat, Jul 11, 2020 at 3:51 PM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>> Hi Team,
>>>
>>>
>>>
>>> May we have an update on this case, please?
>>>
>>>
>>>
>>> The customer is very upset and she needs it urgently.
>>>
>>>
>>>
>>> Please update. Thank you
>>>
>>> Warm Regards,
>>>
>>>
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Sat, Jun 27, 2020 at 12:22 PM Taiba <[email-masked]> wrote:
>>>
>>> Team,
>>>
>>>
>>>
>>> Please note that the customer has stated the order has already been
>>> picked.
>>>
>>>
>>>
>>>
>>>
>>> Regards,
>>>
>>> Taiba Asghar | Key Account Executive
>>>
>>> [email-masked] | +971 52 314 8509
>>>
>>> Image
>>>
>>> JEEBLY LLC (UAE) | www.JEEBLY.com
>>> ------------------------------
>>>
>>> *From:* Yaseen Shaqra <[email-masked]>
>>> *Sent:* Thursday, June 25, 2020 5:08:07 PM
>>> *To:* Taiba <[email-masked]>
>>> *Cc:* Mostafa saad <[email-masked]>; Radwa Ali <
>>> [email-masked]>; Alina D'Souza <[email-masked]>; Mohamed
>>> Magdy <[email-masked]>; Umang Mehrotra <[email-masked]>;
>>> customer care <[email-masked]>; Denmark A <[email-masked]>;
>>> Returns.fc <[email-masked]>; Kenneth Nwaso <
>>> [email-masked]>
>>> *Subject:* Re: Order #600744560 // MD-2000806 // 4moms - Mamaroo 4.0 -
>>> Multi Plush // Defective
>>>
>>>
>>>
>>> Hi Taiba,
>>>
>>>
>>>
>>> Please find the details below,
>>>
>>>
>>>
>>> Abu Dhabi,  Mohammed Bin Zayed City Zone 19 villa 363
>>>
>>>
>>> 971507171696 & 971568020716
>>>
>>>
>>>
>>> Kindly arrange the collection at the soonest
>>>
>>>
>>>
>>> On Thu, Jun 25, 2020 at 4:16 PM Taiba <[email-masked]> wrote:
>>>
>>> @Radwa Ali <[email-masked]> Please assist for alternate contact
>>> number
>>>
>>>
>>>
>>>
>>>
>>> *Taiba Asghar*
>>> Key Account Executive
>>>
>>>   <http://www.jeebly.com/>
>>>
>>> *JEEBLY LLC <http://www.jeebly.com/>*
>>>
>>> Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1
>>> <http://www.jeebly.com/>
>>>
>>> Dubai | United Arab Emirates <http://www.jeebly.com/>
>>>
>>> t: +971 800 533259 <http://www.jeebly.com/>
>>>
>>> m: +971 52 314 8509 <http://www.jeebly.com/>
>>>
>>> e: [email-masked] <http://www.jeebly.com/>
>>>
>>>   <http://www.jeebly.com/>
>>>
>>> *www.jeebly.com <http://www.jeebly.com/>*
>>>
>>>                <http://www.jeebly.com/>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> <http://www.jeebly.com/>
>>> ------------------------------
>>> <http://www.jeebly.com/>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From: Mostafa saad <[email-masked]> Sent: Thursday, June 25,
>>> 2020 3:59 PM To: Taiba <[email-masked]> Cc: Radwa Ali
>>> <[email-masked]>; Alina D'Souza <[email-masked]>; Mohamed Magdy
>>> <[email-masked]>; Umang Mehrotra <[email-masked]>; customer
>>> care <[email-masked]>; Denmark A <[email-masked]>; Returns.fc
>>> <[email-masked]>; Kenneth Nwaso <[email-masked]>
>>> Subject: Re: Order #600744560 // MD-2000806 // 4moms - Mamaroo 4.0 - Multi
>>> Plush // Defective <http://www.jeebly.com/>*
>>>
>>>   <http://www.jeebly.com/>
>>>
>>> Yes, Yes proceed it again also you can ask Radwa fro the alternative
>>> phone number for the customer if the customer still not responding
>>> <http://www.jeebly.com/>
>>>
>>>
>>> <http://www.jeebly.com/>
>>>
>>> Regards  <http://www.jeebly.com/>
>>>
>>> Mostafa Saad  <http://www.jeebly.com/>
>>>
>>> Last Mile  Mumzworld   <http://www.jeebly.com/>
>>>
>>> On Thu, Jun 25, 2020 at 3:38 PM Taiba <[email-masked]> wrote:
>>> <http://www.jeebly.com/>
>>>
>>> Hi Mostafa, <http://www.jeebly.com/>
>>>
>>> Kindly advise if we must rearrange pickup <http://www.jeebly.com/>
>>>
>>>      <http://www.jeebly.com/>
>>>
>>>
>>> *Taiba Asghar Key Account Executive <http://www.jeebly.com/>*
>>>
>>>   <http://www.jeebly.com/>
>>>
>>> *JEEBLY LLC <http://www.jeebly.com/>*
>>>
>>> Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1
>>> <http://www.jeebly.com/>
>>>
>>> Dubai | United Arab Emirates <http://www.jeebly.com/>
>>>
>>> t: +971 800 533259 <http://www.jeebly.com/>
>>>
>>> m: +971 52 314 8509 <http://www.jeebly.com/>
>>>
>>> e: [email-masked] <http://www.jeebly.com/>
>>>
>>>   <http://www.jeebly.com/>
>>>
>>> *www.jeebly.com <http://www.jeebly.com/>*
>>>
>>>                <http://www.jeebly.com/>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> <http://www.jeebly.com/>
>>> ------------------------------
>>> <http://www.jeebly.com/>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From: Mostafa saad <[email-masked]> Sent: Thursday, June 25,
>>> 2020 3:28 PM To: Radwa Ali <[email-masked]>; Taiba <[email-masked]>
>>> Cc: Alina D'Souza <[email-masked]>; Mohamed Magdy
>>> <[email-masked]>; Umang Mehrotra <[email-masked]>; customer
>>> care <[email-masked]>; Denmark A <[email-masked]>; Returns.fc
>>> <[email-masked]>; Kenneth Nwaso <[email-masked]>
>>> Subject: Re: Order #600744560 // MD-2000806 // 4moms - Mamaroo 4.0 - Multi
>>> Plush // Defective <http://www.jeebly.com/>*
>>>
>>>   <http://www.jeebly.com/>
>>>
>>> Hello Radwa <http://www.jeebly.com/>
>>>
>>> This CRA was canceled by the courier due to this reason ( Customer is
>>> not responding )  <http://www.jeebly.com/>
>>>
>>> @Taiba Jeebly  Please share your feedback     AWB   (JB269153)
>>> <http://www.jeebly.com/>
>>>
>>>
>>> <http://www.jeebly.com/>
>>>
>>> Regards  <http://www.jeebly.com/>
>>>
>>> Mostafa Saad  <http://www.jeebly.com/>
>>>
>>> Last Mile  Mumzworld   <http://www.jeebly.com/>
>>>
>>> On Thu, Jun 25, 2020 at 3:22 PM Radwa Ali <[email-masked]> wrote:
>>> <http://www.jeebly.com/>
>>>
>>> Hi All, <http://www.jeebly.com/>
>>>
>>> Please arrange the pick up. <http://www.jeebly.com/>
>>>
>>> the customer keeps calling. <http://www.jeebly.com/>
>>>
>>>
>>>
>>>
>>> *Radwa Ali Customer Care Representative p:  +971
>>> 526476307│ e: [email-masked]  │ w: www.mumzworld.com a:  Office B101,
>>> 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE
>>> <http://www.jeebly.com/>*
>>>
>>>  <http://www.jeebly.com/>
>>>
>>> On Wed, Jun 3, 2020 at 9:27 AM Mostafa saad <[email-masked]>
>>> wrote: <http://www.jeebly.com/>
>>>
>>> Hello Alina <http://www.jeebly.com/>
>>>
>>> Please always add on Gdoc any CRA to proceed. <http://www.jeebly.com/>
>>>
>>> @Mohamed Magdy  FYI    <http://www.jeebly.com/>
>>>
>>>
>>> <http://www.jeebly.com/>
>>>
>>> Regards  <http://www.jeebly.com/>
>>>
>>> Mostafa Saad  <http://www.jeebly.com/>
>>>
>>> LM Supervisor at Mumzworld   <http://www.jeebly.com/>
>>>
>>> On Wed, Jun 3, 2020 at 3:35 AM Alina D'Souza <[email-masked]>
>>> wrote: <http://www.jeebly.com/>
>>>
>>> Thanks Mylyn. <http://www.jeebly.com/>
>>>
>>> @Mostafa saad arrange collection asap CRA_AR_RE12360
>>> <http://www.jeebly.com/>
>>>
>>> Regards, <http://www.jeebly.com/>
>>>
>>> Alina <http://www.jeebly.com/>
>>>
>>> On Mon, Jun 1, 2020 at 9:07 AM Mylyn Vega <[email-masked]> wrote:
>>> <http://www.jeebly.com/>
>>>
>>> Dear Radwa, <http://www.jeebly.com/>
>>>
>>>   <http://www.jeebly.com/>
>>>
>>> Good Morning, <http://www.jeebly.com/>
>>>
>>>   <http://www.jeebly.com/>
>>>
>>> For some reason, we don’t know how could this be possible. Every time we
>>> are replacing Mamaroo base, we see to it that the new base we are giving is
>>> in perfect condition. We normally open the box and test the product
>>> functionality in actual. <http://www.jeebly.com/>
>>>
>>>   <http://www.jeebly.com/>
>>>
>>> Kindly  send back the full unit in our warehouse. We will replace the
>>> base and we’ll provide a video before sending it back.
>>> <http://www.jeebly.com/>
>>>
>>>   <http://www.jeebly.com/>
>>>
>>> Trust my email finds you well. <http://www.jeebly.com/>
>>>
>>>   <http://www.jeebly.com/>
>>>
>>> Have a great day ahead and stay safe. <http://www.jeebly.com/>
>>>
>>>   <http://www.jeebly.com/>
>>>
>>> Thank you and best regards, <http://www.jeebly.com/>
>>>
>>>   <http://www.jeebly.com/>
>>>
>>> *Mylyn Vega <http://www.jeebly.com/>*
>>>
>>> *Sales Coordinator <http://www.jeebly.com/>*
>>>
>>> *  <http://www.jeebly.com/>*
>>>
>>> *UAE weekend: Friday and Saturday <http://www.jeebly.com/>*
>>>
>>> *  <http://www.jeebly.com/>*
>>>
>>> *  <http://www.jeebly.com/>*
>>>
>>> *  <http://www.jeebly.com/>*
>>>
>>> <http://www.jeebly.com/>
>>>
>>> *  <http://www.jeebly.com/>*
>>>
>>> MYLYN *VEGA* <http://www.jeebly.com/>
>>>
>>> SALES COORDINATOR <http://www.jeebly.com/>
>>>
>>>   <http://www.jeebly.com/>
>>>
>>> DUBAI SILICON OASIS FREE ZONE <http://www.jeebly.com/>
>>>
>>> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
>>> <http://www.jeebly.com/>
>>>
>>> PO BOX 450201  •  DUBAI - UAE <http://www.jeebly.com/>
>>>
>>>   <http://www.jeebly.com/>
>>>
>>>
>>> M  +971 50 821 7344 •  T  +971 4 326 3080 - Ext. 212
>>> <http://www.jeebly.com/>
>>>
>>>   <http://www.jeebly.com/>
>>>
>>> [email-masked]  •  MAPYR.COM <http://www.jeebly.com/>
>>>
>>>   <http://www.jeebly.com/>
>>>
>>> <http://www.jeebly.com/>
>>>
>>> *CONFIDENTIALITY: This e-mail and any attachments are confidential and
>>> may be privileged. If you are not a named recipient, please notify the
>>> <http://www.jeebly.com/>*
>>>
>>> sender immediately and do not disclose the contents to another person,
>>> use it for any purpose or store or copy the information in any medium.
>>> <http://www.jeebly.com/>
>>>
>>> Please consider your environmental responsibility. Before printing this
>>> e-mail message, ask yourself whether you really need a hard copy.
>>> <http://www.jeebly.com/>
>>>
>>>   <http://www.jeebly.com/>
>>>
>>>   <http://www.jeebly.com/>
>>>
>>>   <http://www.jeebly.com/>
>>>
>>>   <http://www.jeebly.com/>
>>>
>>>
>>>
>>>
>>>
>>> *From: Radwa Ali <[email-masked]> Sent: Saturday, May 30, 2020 3:21
>>> PM To: Denmark A <[email-masked]> Cc: Mylyn Vega <[email-masked]>;
>>> Umang Mehrotra <[email-masked]>; customer care <[email-masked]>;
>>> Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>;
>>> Kenneth Nwaso <[email-masked]> Subject: Re: Order #600744560
>>> // MD-2000806 // 4moms - Mamaroo 4.0 - Multi Plush // Defective
>>> <http://www.jeebly.com/>*
>>>
>>>   <http://www.jeebly.com/>
>>>
>>> Hi Mylyn, <http://www.jeebly.com/>
>>>
>>> Please check the attached video. <http://www.jeebly.com/>
>>>
>>> The issue is re-occurred again. she is very upset.
>>> <http://www.jeebly.com/>
>>>
>>> We will arrange the pick up but she is insisting if the same issue
>>> occurs a 3rd time to geta  refund. <http://www.jeebly.com/>
>>>
>>> Please test thoroughly before shipping. <http://www.jeebly.com/>
>>>
>>>
>>>
>>>
>>> *Radwa Ali Customer Care Representative p:  +971
>>> 526476307│ e: [email-masked]  │ w: www.mumzworld.com a:  Office B101,
>>> 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE
>>> <http://www.jeebly.com/>*
>>>
>>>  <http://www.jeebly.com/>
>>>
>>>   <http://www.jeebly.com/>
>>>
>>>   <http://www.jeebly.com/>
>>>
>>> On Wed, May 27, 2020 at 10:17 AM Denmark A <[email-masked]>
>>> wrote: <http://www.jeebly.com/>
>>>
>>> Hi Mylyn,  <http://www.jeebly.com/>
>>>
>>>   <http://www.jeebly.com/>
>>>
>>> Thank you,  our driver will go there today.  <http://www.jeebly.com/>
>>>
>>>   <http://www.jeebly.com/>
>>>
>>> Regards,  <http://www.jeebly.com/>
>>>
>>> Den mark <http://www.jeebly.com/>
>>>
>>>   <http://www.jeebly.com/>
>>>
>>> On Wed, May 27, 2020 at 10:12 AM Mylyn Vega <[email-masked]> wrote:
>>> <http://www.jeebly.com/>
>>>
>>> Hi Both, <http://www.jeebly.com/>
>>>
>>>   <http://www.jeebly.com/>
>>>
>>> Good day. <http://www.jeebly.com/>
>>>
>>>   <http://www.jeebly.com/>
>>>
>>> We received the item and we will be replacing the Mamaroo base as FOC.
>>> <http://www.jeebly.com/>
>>>
>>>   <http://www.jeebly.com/>
>>>
>>> You may arrange collection today from 2pm-4pm. <http://www.jeebly.com/>
>>>
>>>   <http://www.jeebly.com/>
>>>
>>> Have a good day and stay safe. <http://www.jeebly.com/>
>>>
>>>   <http://www.jeebly.com/>
>>>
>>>   <http://www.jeebly.com/>
>>>
>>>   <http://www.jeebly.com/>
>>>
>>> Thank you and best regards, <http://www.jeebly.com/>
>>>
>>>   <http://www.jeebly.com/>
>>>
>>> *Mylyn Vega <http://www.jeebly.com/>*
>>>
>>> *Sales Coordinator <http://www.jeebly.com/>*
>>>
>>> *  <http://www.jeebly.com/>*
>>>
>>> *UAE weekend: Friday and Saturday <http://www.jeebly.com/>*
>>>
>>> *  <http://www.jeebly.com/>*
>>>
>>> *  <http://www.jeebly.com/>*
>>>
>>> *  <http://www.jeebly.com/>*
>>>
>>> <http://www.jeebly.com/>
>>>
>>> *  <http://www.jeebly.com/>*
>>>
>>> MYLYN *VEGA* <http://www.jeebly.com/>
>>>
>>> SALES COORDINATOR <http://www.jeebly.com/>
>>>
>>>   <http://www.jeebly.com/>
>>>
>>> DUBAI SILICON OASIS FREE ZONE <http://www.jeebly.com/>
>>>
>>> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
>>> <http://www.jeebly.com/>
>>>
>>> PO BOX 450201  •  DUBAI - UAE <http://www.jeebly.com/>
>>>
>>>   <http://www.jeebly.com/>
>>>
>>>
>>> M  +971 50 821 7344 •  T  +971 4 326 3080 - Ext. 212
>>> <http://www.jeebly.com/>
>>>
>>>   <http://www.jeebly.com/>
>>>
>>> [email-masked]  •  MAPYR.COM <http://www.jeebly.com/>
>>>
>>>   <http://www.jeebly.com/>
>>>
>>> <http://www.jeebly.com/>
>>>
>>> *CONFIDENTIALITY: This e-mail and any attachments are confidential and
>>> may be privileged. If you are not a named recipient, please notify the
>>> <http://www.jeebly.com/>*
>>>
>>> sender immediately and do not disclose the contents to another person,
>>> use it for any purpose or store or copy the information in any medium.
>>> <http://www.jeebly.com/>
>>>
>>> Please consider your environmental responsibility. Before printing this
>>> e-mail message, ask yourself whether you really need a hard copy.
>>> <http://www.jeebly.com/>
>>>
>>>   <http://www.jeebly.com/>
>>>
>>>   <http://www.jeebly.com/>
>>>
>>>   <http://www.jeebly.com/>
>>>
>>>   <http://www.jeebly.com/>
>>>
>>>
>>>
>>>
>>>
>>> *From: Mylyn Vega Sent: Wednesday, May 27, 2020 8:17 AM To: Umang
>>> Mehrotra <[email-masked]>; Denmark A <[email-masked]> Cc:
>>> customer care <[email-masked]>; Returns.fc
>>> <[email-masked]>; Alina D'Souza <[email-masked]>; Kenneth
>>> Nwaso <[email-masked]> Subject: RE: Order #600744560 //
>>> MD-2000806 // 4moms - Mamaroo 4.0 - Multi Plush // Defective
>>> <http://www.jeebly.com/>*
>>>
>>>   <http://www.jeebly.com/>
>>>
>>> Dear Umang/Denmark, <http://www.jeebly.com/>
>>>
>>>   <http://www.jeebly.com/>
>>>
>>> Good Morning. <http://www.jeebly.com/>
>>>
>>>   <http://www.jeebly.com/>
>>>
>>> Please send the item back to our office for inhouse verification.
>>> <http://www.jeebly.com/>
>>>
>>>   <http://www.jeebly.com/>
>>>
>>> Once we have the item we will advise accordingly.
>>> <http://www.jeebly.com/>
>>>
>>>   <http://www.jeebly.com/>
>>>
>>> Have a great day ahead and stay safe. <http://www.jeebly.com/>
>>>
>>>   <http://www.jeebly.com/>
>>>
>>>   <http://www.jeebly.com/>
>>>
>>> Thank you and best regards, <http://www.jeebly.com/>
>>>
>>>   <http://www.jeebly.com/>
>>>
>>> *Mylyn Vega <http://www.jeebly.com/>*
>>>
>>> *Sales Coordinator <http://www.jeebly.com/>*
>>>
>>> *  <http://www.jeebly.com/>*
>>>
>>> *UAE weekend: Friday and Saturday <http://www.jeebly.com/>*
>>>
>>> *  <http://www.jeebly.com/>*
>>>
>>> *  <http://www.jeebly.com/>*
>>>
>>> *  <http://www.jeebly.com/>*
>>>
>>> <http://www.jeebly.com/>
>>>
>>> *  <http://www.jeebly.com/>*
>>>
>>> MYLYN *VEGA* <http://www.jeebly.com/>
>>>
>>> SALES COORDINATOR <http://www.jeebly.com/>
>>>
>>>   <http://www.jeebly.com/>
>>>
>>> DUBAI SILICON OASIS FREE ZONE <http://www.jeebly.com/>
>>>
>>> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
>>> <http://www.jeebly.com/>
>>>
>>> PO BOX 450201  •  DUBAI - UAE <http://www.jeebly.com/>
>>>
>>>   <http://www.jeebly.com/>
>>>
>>>
>>> M  +971 50 821 7344 •  T  +971 4 326 3080 - Ext. 212
>>> <http://www.jeebly.com/>
>>>
>>>   <http://www.jeebly.com/>
>>>
>>> [email-masked]  •  MAPYR.COM <http://www.jeebly.com/>
>>>
>>>   <http://www.jeebly.com/>
>>>
>>> <http://www.jeebly.com/>
>>>
>>> *CONFIDENTIALITY: This e-mail and any attachments are confidential and
>>> may be privileged. If you are not a named recipient, please notify the
>>> <http://www.jeebly.com/>*
>>>
>>> sender immediately and do not disclose the contents to another person,
>>> use it for any purpose or store or copy the information in any medium.
>>> <http://www.jeebly.com/>
>>>
>>> Please consider your environmental responsibility. Before printing this
>>> e-mail message, ask yourself whether you really need a hard copy.
>>> <http://www.jeebly.com/>
>>>
>>>   <http://www.jeebly.com/>
>>>
>>>   <http://www.jeebly.com/>
>>>
>>>   <http://www.jeebly.com/>
>>>
>>>   <http://www.jeebly.com/>
>>>
>>>
>>>
>>>
>>>
>>> *From: Umang Mehrotra <[email-masked]> Sent: Tuesday, May 26, 2020
>>> 4:50 PM To: Denmark A <[email-masked]>; Mylyn Vega
>>> <[email-masked]> Cc: customer care <[email-masked]>; Returns.fc
>>> <[email-masked]>; Alina D'Souza <[email-masked]>; Kenneth
>>> Nwaso <[email-masked]> Subject: RE: Order #600744560 //
>>> MD-2000806 // 4moms - Mamaroo 4.0 - Multi Plush // Defective
>>> <http://www.jeebly.com/>*
>>>
>>>   <http://www.jeebly.com/>
>>>
>>> Hi Mylyn, <http://www.jeebly.com/>
>>>
>>>   <http://www.jeebly.com/>
>>>
>>> Is there any update? <http://www.jeebly.com/>
>>>
>>>   <http://www.jeebly.com/>
>>>
>>> Regards, <http://www.jeebly.com/>
>>>
>>> Umang Mehrotra <http://www.jeebly.com/>
>>>
>>>   <http://www.jeebly.com/>
>>>
>>>
>>>
>>>
>>>
>>> *From: Denmark A [mailto:[email-masked]] Sent: Monday, May 25,
>>> 2020 3:51 PM To: Mylyn Vega <[email-masked]> Cc: customer care
>>> <[email-masked]>; Returns.fc <[email-masked]>; Alina
>>> D'Souza <[email-masked]>; Kenneth Nwaso <[email-masked]>;
>>> Umang Mehrotra <[email-masked]> Subject: Order #600744560 //
>>> MD-2000806 // 4moms - Mamaroo 4.0 - Multi Plush // Defective
>>> <http://www.jeebly.com/>*
>>>
>>>   <http://www.jeebly.com/>
>>>
>>> Dear Vendor, <http://www.jeebly.com/>
>>>
>>>   <http://www.jeebly.com/>
>>>
>>> Please see the below customer complaint and allow us to send the item
>>> back to you for your further evaluation.  <http://www.jeebly.com/>
>>>
>>> And also find the attached small video and sales invoice for your
>>> reference.  <http://www.jeebly.com/>
>>>
>>>   <http://www.jeebly.com/>
>>>
>>> <http://www.jeebly.com/>
>>>
>>>   <http://www.jeebly.com/>
>>>
>>>   <http://www.jeebly.com/>
>>>
>>> We appreciate your support in this matter, Thank you.
>>> <http://www.jeebly.com/>
>>>
>>>   <http://www.jeebly.com/>
>>>
>>> Stay HOME Stay SAFE… <http://www.jeebly.com/>
>>>
>>> Regards, <http://www.jeebly.com/>
>>>
>>> Den mark  <http://www.jeebly.com/>
>>>
>>> --
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>>> To unsubscribe from this group and stop receiving emails from it, send
>>> an email to [email-masked].
>>> To view this discussion on the web visit
>>> https://groups.google.com/a/mumzworld.com/d/msgid/returns.fc/CAFpnSTu_79GgkVAx_Td%3Dz1%3D1-DQ3CP7cm83y1Gdf3zQtAtb0ZQ%40mail.gmail.com
>>> . <http://www.jeebly.com/>
>>>
>>>
>>> <http://www.jeebly.com/>
>>>
>>> -- <http://www.jeebly.com/>
>>>
>>> Best Regards, <http://www.jeebly.com/>
>>>
>>> *Yaseen Shaqra <http://www.jeebly.com/>*
>>>
>>> Customer Care Representative
>>> p:  +971 4 4339455│ e: [email-masked]  │ w: www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE <http://www.jeebly.com/>
>>>
>>>
>
> --
>
> Best Regards,
>
> *Yaseen Mohammed*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>