Subject: Re: Master card Promo - Discount Issue
From: Mary Anne Agapito <[email-masked]>
To: Dhanasekar Pandi <[email-masked]>, Sara Ahmed <[email-masked]>, Amr Abed <[email-masked]>, Laila Benali <[email-masked]>
Cc: Samiya Sheikh <[email-masked]>, Ekta Jesswani <[email-masked]>, Taqwa Ali <[email-masked]>, customer care <[email-masked]>, Radwa Ali <[email-masked]>
Date: Thu, 6 Aug 2020 14:12:19 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

As per the thread, the discount has a cap of 75. However, the discount
showing otherwise.

May we know how much should really be deducted?  Is there a technical
glitch on this?

Please clarify, the customer wants to place an order but would want the
discount.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Wed, Aug 5, 2020 at 7:08 PM <[email-masked]> wrote:

> Hi @Samiya Sheikh <[email-masked]> the promotion has a 75 AED cap.
> It should not deduct this amount.
>
>
>
>
>
>
> Best Regards,
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
> *From:* Samiya Sheikh <[email-masked]>
> *Sent:* Wednesday, August 5, 2020 6:25 PM
> *To:* Dhanasekar Pandi <[email-masked]>
> *Cc:* Sara Ahmed <[email-masked]>; Radwa Ali <
> [email-masked]>; Amr Abed <[email-masked]>; Ekta Jesswani <
> [email-masked]>; Laila Benali <[email-masked]>; Taqwa Ali <
> [email-masked]>; customer care <[email-masked]>
> *Subject:* Re: Master card Promo - Discount Issue
>
>
>
> Hi Dhanasekar
>
>
>
> Customer  [email-masked]  has the following SKUs only, Item
> BNDL-MZ-BEE5-MIN-AKR-500200ZW02-AKR-500230AM01-AKR-500224AM01
>
>
>  is applicable for the  10 % discount and its deducting 347.40 AED without
> using any other  GC or discount code.
>
>
>
> The customer complaining it should deduct 496.9 AED which is the 10% of
> the item price. Kindly check and update urgently.
>
>
>
>
>
>
>
>
>
> Regards
>
>
>
> On Wed, Aug 5, 2020 at 3:02 PM Dhanasekar Pandi <[email-masked]>
> wrote:
>
> Hi Sara,
>
>
>
> Rules and conditions for Master Card discount
>
>
>
> The category is not one of - Diapers/Diapers & Wipes, wipes, disposable
> diapers, reusable diapers, swim diapers, Diapering Accessories, Baby food /
> Formula / Beverages, Beverages, Vitamins, Baby Formula, Cereals,
> Feeding/Snacks & Drinks/Snacks
>
> Brand is not apple
> Not applicable for Gift Certificate and sale (discount items) products
>
>
>
> For customer - [email-masked]
>
>
> Has two items in cart MD-517295 and MD-518002 both are sale items so the
> no discounts are applied
>
>
>
> Next Customer - [email-masked]
>
>
>
> Three rules are applied to his active quote: 9144 -Sampling Jordan
> Toothpaste, 9145- Sampling Pure Elements, 8642- Arla baby SAMPLING -
> FOC-ESF-192013 and below are items in his cart
>
>
>
> BNDL-MZ-BEE5-MIN-AKR-500200ZW02-AKR-500230AM01-AKR-500224AM01 - Bugaboo
> Bee5 Mineral Complete Bundle
> AKR-500200ZW02 - Bugaboo Bee5 Base+ Black
>
> AKR-500230AM01 - Bugaboo Bee5 Style Set Complete Mineral Taupe
> AKR-500224AM01- Bugaboo Bee5 Bassinet Complete Mineral Taupe
> PA467-  Philips Avent Natural 2.0 Bottle Glass 120ml
> AE-SNK 064 - NUK 2-in-1 Bottle Brush with Sponge
> MD-235627 -  SkipHop - Moby & Friends Silicone Soap Sudsy - Blue
>
> *Dhanasekar P*
>
> e: [email-masked] <[email-masked]> │ w: www.mumzworld.com
>
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
> On Wed, Aug 5, 2020 at 2:10 PM Sara Ahmed <[email-masked]>
> wrote:
>
> Hi Team,
>
>
>
> Adding Dhana to check the rules being applied for these customer email
> addresses/carts.
>
>
>
> Thanks
>
>
>
> On Wed, 5 Aug 2020 at 2:08 PM <[email-masked]> wrote:
>
> Hi @Amr Abed <[email-masked]> and @Sara Ahmed
> <[email-masked]>,
>
> What’s the next step here ?
>
>
>
>
>
>
> Best Regards,
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
> *From:* Laila Benali <[email-masked]>
> *Sent:* Tuesday, August 4, 2020 1:41 PM
> *To:* Ekta Jesswani <[email-masked]>
> *Cc:* Taqwa Ali <[email-masked]>; Amr Abed <[email-masked]>; Sara
> Ahmed <[email-masked]>; Radwa Ali <[email-masked]>;
> customer care <[email-masked]>
> *Subject:* Re: Master card Promo - Discount Issue
>
>
>
> Hi All,
>
>
>
> Yes confirming,  it's a 10% discount with a 75AED cap.
>
>
>
> Why is it not working?
>
>
>
>
>
>
>
>
> On Tue, Aug 4, 2020 at 1:38 PM Ekta Jesswani <[email-masked]> wrote:
>
> Looping @Laila Benali <[email-masked]>
>
>
>
> Please advise the terms and conditions on the Mastercard 10% discount.
>
> Is there an AED 75 cap on the discount?
>
>
>
> Regards,
>
> Ekta
>
>
>
> On Tue, 4 Aug 2020 at 13:34, Taqwa Ali <[email-masked]> wrote:
>
> Dear Team
>
>
>
> This another CM facing same issue
>
>
>
> [email-masked]
>
>
>
> Regards
>
> Taqwa
>
>
>
> On Mon, Aug 3, 2020 at 11:27 AM <[email-masked]> wrote:
>
>
>
> Hi @Amr Abed <[email-masked]> and @Sara Ahmed
> <[email-masked]>,
>
> Please advise as the promo for the MasterCard is not being properly added.
>
> The customer enters her Card details and no amount is deducted.
>
> The screen shot is attached.
>
> Customer’s email - [email-masked]
>
>
>
>
> Best Regards,
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
>
>
>
> --
>
> *Regards, *
>
>
>
> --
>
> *Sara Ahmed*
>
> Head of Technology
>
> e: [email-masked] <[email-masked]> │ w: www.mumzworld.com
>
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>