Subject: Re: Snüz - SnuzPouch Designz Sleeping Bag Tog - Cloud Inquiry ||SO600931495
From: "Alina D'Souza" <[email-masked]>
To: Simone van Geemen <[email-masked]>
Cc: Catalogue Data <[email-masked]>, Shady Elgendy <[email-masked]>, Asad <[email-masked]>, Ekta Jesswani <[email-masked]>, Denmark A <[email-masked]>, Naib Khan <[email-masked]>, Eugene Mugisa <[email-masked]>, Abdelmohsen basha <[email-masked]>, customer care <[email-masked]>, Michaela Manibo <[email-masked]>, Hyacinth Joyce <[email-masked]>
Date: Thu, 6 Aug 2020 14:05:36 +0400
List-Id: <ccteam.mumzworld.com>

Hi Asad,

Customer came to office and had a word with Ekta & the has been resolved.

We have 3 qty of the sku and we are placing an order for the customer.

Regards,
Alina

On Thu, Aug 6, 2020 at 12:41 PM Simone van Geemen <[email-masked]>
wrote:

> Hi Alina,
>
> Input from my end after checking, it seems she had ordered the 1.0 Tog  not
> the 2.5 Tog with sku: LGSF-SW006BH    [we still have 3 pcs in the UAE WH
> for this 2.5 tog sku].
>
>
>
> @Catalogue Data <[email-masked]> can you check what this item is
> linked to in the system, which sku:
> https://www.mumzworld.com/en/snuzpod-pouch-designz-sleeping-bag-tog-cloud.
>
>
>
> Thanks,
>
>
>
>
>
> *From:* Alina D'Souza <[email-masked]>
> *Sent:* Thursday, August 6, 2020 12:24 PM
> *To:* Catalogue Data <[email-masked]>; Shady Elgendy <
> [email-masked]>; Asad <[email-masked]>; Ekta Jesswani <
> [email-masked]>; Denmark A <[email-masked]>; Naib Khan <
> [email-masked]>; Eugene Mugisa <[email-masked]>; Abdelmohsen
> basha <[email-masked]>; Simone van Geemen <[email-masked]>
> *Cc:* customer care <[email-masked]>; Michaela Manibo <
> [email-masked]>; Hyacinth Joyce <[email-masked]>
> *Subject:* Re: Snüz - SnuzPouch Designz Sleeping Bag Tog - Cloud Inquiry
> ||SO600931495
>
>
>
> Hi Ekta / Shady
>
>
>
> This is to bring to you notice Customer below, insisting to speak to Mona.
>
>
>
> Customer placed 1st order # 600931495
> <https://mumzworldhelp.zendesk.com/agent/tickets/600931495> Sku
> :LGSF-SW006BH-config
>
> Name: Snüz - SnuzPouch Designz Sleeping Bag Tog - Cloud
>
> The product description stated that this SnuzPouch sleep bag is 2.5 TOG
> (Warmth Factor) but it was only 1.0 TOH.
>
>
>
> Anas placed a new order without the collection and the 2nd
> order# 600935912 was sent the same 1.0
>
>
>
> Both the items are with the customer have raised a collection request, we
> tried contacting the customer however customer only insisting to spk to
> Mona.
>
>
>
> @Catalogue Data <[email-masked]> @Simone van Geemen
> <[email-masked]> need your assistance to confirm the description.
>
>
>
> @Naib Khan <[email-masked]> @Eugene Mugisa <[email-masked]> @Abdelmohsen
> basha <[email-masked]> Please arrange collection on both the CRA
> from the customer
>
> CRA_AR_RE13725
>
> CRA_AR_RE13987
>
>
> Snüz - SnuzPouch Designz Sleeping Bag Tog - Cloud
>
>
>
> Regards,
>
> Alina
>
>
>
> On Thu, Aug 6, 2020 at 10:15 AM Hyacinth Joyce <[email-masked]>
> wrote:
>
> Hi Team,
>
>
>
> Do we have an update on this?
>
>
>
> Kindly check and advise ASAP.
>
>
>
> Thank you.
>
>
>
> Best Regards,
>
> *Joyce Alvarado*
>
> Customer Care Representative
>
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
> On Fri, 24 Jul 2020 at 14:10, Michaela Manibo <
> [email-masked]> wrote:
>
> Team,
>
> Please check the item and the description on this item as the customer got
> 1 TOG instead of the 2.5 TOG
>
> LGSF-SW006AH
> https://www.mumzworld.com/en/snuzpod-pouch-designz-sleeping-bag-tog-cloud
>
>
> *SKU:* LGSF-SW006AH
>
>
> In NS, it is showing
>
>
>
> Please advise which one is the real 2.5 TOG as the customer needs
> replacement.
>
> Thanks
>
>