Subject: Re: Re-activate Voucher / Order #100160344
From: Omar Khaled <[email-masked]>
To: Pradeep M <[email-masked]>
Cc: customer care <[email-masked]>, Sara Ahmed <[email-masked]>
Date: Thu, 6 Aug 2020 10:32:05 +0200
List-Id: <ccteam.mumzworld.com>

Dear Pradeep,

Thanks for your reply, but there isn't any chance that we can reactivate it
again to the customer, as per the customer is very upset that the voucher
got used on the only item that got cancelled on the order.

On Thu, Aug 6, 2020 at 8:52 AM Pradeep M <[email-masked]> wrote:

> Hi Omar,
>
> Ygag gc can be reactivated within 14 days of used date.
>
> Order Date: 16th June 2020
> Refunded Date: 5th July 2020
>
> This is the error message we got while reactivating gc "Gift card was
> redeemed more than 14 days ago."
>
> Thanks,
> Pradeep M
>
> On 08/05/2020 05:12 PM, Omar Khaled wrote:
>
> Dear Pradeep,
>
> Kindly we need to reactivate the voucher for the customer, please check
> the below details :
>
> Order no. #100160344
> Email : [email-masked]
> Voucher Amount : 49.51 AED
> Item : Tutto Piccolo - New Born Babygrow - Optical White
> Item price : 132.26 AED
>
> Customer used the voucher in the order and it was applied on 1 item on the
> order, but it got cancelled as per it was out of stock. and we refunded the
> customer with part of the item's amount only with 82.75 AED
>
> So please we need to re-activate the voucher to the customer so he can be
> able to use it again in a new order.
>
> Thanks & Regards,
> Omar Khaled
>
>
>