Subject: RE: Order #600924148 // Sku :BLUOBND-M350-B5 // Name :Black+Decker - 300W Hand Mixer - White // Missing Part
From: Cherry Ann Binondo <[email-masked]>
To: Samiya Sheikh <[email-masked]>, Denmark A <[email-masked]>, Warranty Service - Blue Ocean Global <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: Hyacinth Joyce <[email-masked]>, customer care <[email-masked]>, Returns.fc <[email-masked]>, Radwa Ali <[email-masked]>, Abdelmohsen basha <[email-masked]>
Date: Thu, 6 Aug 2020 07:51:05 +0000
List-Id: <ccteam.mumzworld.com>

Dear Team,
Please arrange whisk collection from below service center.

IBRAHIM A.R DATEY
Ideal Star Workshop Equipment Trading L.L.C
T  +971 4 3474160 | F  +971 4 3474157 | M +971 050-4555189
P. O. Box 37116, Al Quoz Ind.No3, Dubai, U.A.E

Regards,
Cherry

From: Samiya Sheikh <[email-masked]>
Sent: Tuesday, August 4, 2020 2:34 PM
To: Denmark A <[email-masked]>
Cc: Hyacinth Joyce <[email-masked]>; customer care <[email-masked]>; Returns.fc <[email-masked]>; Radwa Ali <[email-masked]>; Abdelmohsen basha <[email-masked]>; Cherry Ann Binondo <[email-masked]>
Subject: Re: Order #600924148 // Sku :BLUOBND-M350-B5 // Name :Black+Decker - 300W Hand Mixer - White // Missing Part

Hi Team,

Kindly check and update urgently. the customer wants a refund.

Regards

On Sun, Aug 2, 2020 at 1:12 PM Hyacinth Joyce <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

The customer called to follow up and informed that she no longer needs the item.

The customer wants a refund.

Please assist asap.

Thank you.

Best Regards,
Joyce Alvarado
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

On Mon, 27 Jul 2020 at 13:57, Denmark A <[email-masked]<mailto:[email-masked]>> wrote:
Hi Cherry,

Sales Invoice already shared with you, please update.

Regards,
Den mark

On Mon, Jul 27, 2020 at 1:35 PM <[email-masked]<mailto:[email-masked]>> wrote:
Hi @Denmark A<mailto:[email-masked]>,
We have attached the invoice for SO#  600924148 and the photo shared by the cst.
Please update us ASAP as she keeps following up.

Best Regards,
Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

From: [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>> On Behalf Of Cherry Ann Binondo
Sent: Tuesday, July 21, 2020 12:16 PM
To: Denmark A <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order #600924148 // Sku :BLUOBND-M350-B5 // Name :Black+Decker - 300W Hand Mixer - White // Missing Part

Dear Denmark,
Please send invoice copy and request customer to send some photos.
Regards,
Cherry

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, July 21, 2020 11:57 AM
To: Cherry Ann Binondo <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>
Subject: Order #600924148 // Sku :BLUOBND-M350-B5 // Name :Black+Decker - 300W Hand Mixer - White // Missing Part

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation.

Return Reason:missing_part_or_pieces
Comments :Hi, I’ve just received this item now and It is missing. The hooks or whisks are not included!?

We appreciate your support in this matter, Thank you.

Stay HOME Stay SAFE…

Best Regards,

Den mark