Subject: Re: Re-activate Voucher / Order #100160344
From: "'Pradeep M' via customer care" <[email-masked]>
To: Omar Khaled <[email-masked]>
Cc: customer care <[email-masked]>, Sara Ahmed <[email-masked]>
Date: Thu, 6 Aug 2020 12:22:45 +0530
List-Id: <ccteam.mumzworld.com>

Hi Omar,

Ygag gc can be reactivated within 14 days of used date.

Order Date: 16th June 2020
Refunded Date: 5th July 2020

This is the error message we got while reactivating gc "Gift card was 
redeemed more than 14 days ago."

Thanks,
Pradeep M

On 08/05/2020 05:12 PM, Omar Khaled wrote:
> Dear Pradeep,
>
> Kindly we need to reactivate the voucher for the customer, please 
> check the below details :
>
> Order no. #100160344
> Email : [email-masked] <mailto:[email-masked]>
> Voucher Amount : 49.51 AED
> Item : Tutto Piccolo - New Born Babygrow - Optical White
> Item price : 132.26 AED
>
> Customer used the voucher in the order and it was applied on 1 item on 
> the order, but it got cancelled as per it was out of stock. and we 
> refunded the customer with part of the item's amount only with 82.75 AED
>
> So please we need to re-activate the voucher to the customer so he can 
> be able to use it again in a new order.
>
> image.png
> Thanks & Regards,
> Omar Khaled