Subject: Re: Incomplete CRA- 100137944// CRAKTM8905 & CRAKTM9069
From: Zubair Wahid <[email-masked]>
To: Mary Anne Agapito <[email-masked]>
Cc: Ahmed Irfan <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, customer care <[email-masked]>, Samiya Sheikh <[email-masked]>
Date: Thu, 6 Aug 2020 09:39:57 +0300
List-Id: <ccteam.mumzworld.com>

@Ahmed Irfan <[email-masked]> why is this still pending?
Close it today!

On Thu, Aug 6, 2020 at 9:28 AM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Team,
>
> May we have an update on this, please?
>
> The customer is following up on a refund.
>
> Please update asap. Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Tue, Aug 4, 2020 at 2:10 PM Samiya Sheikh <[email-masked]> wrote:
>
>> Hi Team,
>>
>> Kindly add SKU  SEST-5400265022819 to the CRA.
>>
>> Regards
>>
>> On Wed, Jul 29, 2020 at 2:51 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Team,
>>>
>>> May we have an update on this, please?
>>>
>>> Kindly check. Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Sun, Jul 26, 2020 at 11:32 AM Hussain Firoz Miyagamwala <
>>> [email-masked]> wrote:
>>>
>>>> @Zubair @Ahmed
>>>>
>>>> Need your confirmation please
>>>>
>>>> On Sun, 26 Jul 2020, 9:28 am Samiya Sheikh, <[email-masked]>
>>>> wrote:
>>>>
>>>>> hi Team,
>>>>>
>>>>> Kindly add SKU *SKU:* SEST-5400265022819 to the CRA urgently.
>>>>>
>>>>> Regards
>>>>>
>>>>> On Sat, Jul 25, 2020 at 7:01 PM Mary Anne Agapito <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>> There is no item that has been delivered on the subject order,
>>>>>> however, on the 2 CRA created, there is one item that has not been included.
>>>>>>
>>>>>> Hamlet Chocola Crispy Nut 120gm
>>>>>> *SKU:* SEST-5400265022819
>>>>>>
>>>>>> The customer is extremely furious as she didn't receive the order she
>>>>>> placed last April and up until now, her money hasn't been returned yet.
>>>>>>
>>>>>> Refund ticket has already been raised  -  Incident #1207534
>>>>>>
>>>>>> Please check and create the CRA so the finance team could proceed
>>>>>> with the refund. We need an urgent update.
>>>>>>
>>>>>> Thank you
>>>>>> Warm Regards,
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>