Subject: Re: Incomplete CRA- 100137944// CRAKTM8905 & CRAKTM9069
From: Mary Anne Agapito <[email-masked]>
To: Zubair Wahid <[email-masked]>, Ahmed Irfan <[email-masked]>
Cc: Hussain Firoz Miyagamwala <[email-masked]>, customer care <[email-masked]>, Samiya Sheikh <[email-masked]>
Date: Thu, 6 Aug 2020 10:28:03 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

May we have an update on this, please?

The customer is following up on a refund.

Please update asap. Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Tue, Aug 4, 2020 at 2:10 PM Samiya Sheikh <[email-masked]> wrote:

> Hi Team,
>
> Kindly add SKU  SEST-5400265022819 to the CRA.
>
> Regards
>
> On Wed, Jul 29, 2020 at 2:51 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> May we have an update on this, please?
>>
>> Kindly check. Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Sun, Jul 26, 2020 at 11:32 AM Hussain Firoz Miyagamwala <
>> [email-masked]> wrote:
>>
>>> @Zubair @Ahmed
>>>
>>> Need your confirmation please
>>>
>>> On Sun, 26 Jul 2020, 9:28 am Samiya Sheikh, <[email-masked]>
>>> wrote:
>>>
>>>> hi Team,
>>>>
>>>> Kindly add SKU *SKU:* SEST-5400265022819 to the CRA urgently.
>>>>
>>>> Regards
>>>>
>>>> On Sat, Jul 25, 2020 at 7:01 PM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>> There is no item that has been delivered on the subject order,
>>>>> however, on the 2 CRA created, there is one item that has not been included.
>>>>>
>>>>> Hamlet Chocola Crispy Nut 120gm
>>>>> *SKU:* SEST-5400265022819
>>>>>
>>>>> The customer is extremely furious as she didn't receive the order she
>>>>> placed last April and up until now, her money hasn't been returned yet.
>>>>>
>>>>> Refund ticket has already been raised  -  Incident #1207534
>>>>>
>>>>> Please check and create the CRA so the finance team could proceed with
>>>>> the refund. We need an urgent update.
>>>>>
>>>>> Thank you
>>>>> Warm Regards,
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>