Subject: Re: Order #600442067 // Sku :AL-NBR-0512 // Name :NutriBullet - 5-Piece High-Speed Blender 600 Watts - Grey // DEFECTIVE
From: Michaela Manibo <[email-masked]>
To: Denmark A <[email-masked]>
Cc: Ivy <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Michael Rolle <[email-masked]>, Samran Iftikhar <[email-masked]>, Abdelmohsen basha <[email-masked]>, Abel <[email-masked]>
Date: Thu, 6 Aug 2020 09:40:20 +0400
List-Id: <ccteam.mumzworld.com>

Team,

Good morning.

As per the customer , the item is still not working properly. She wants
this replaced. Please also share the link for the mentioned " new cross
blade assembly "

thanks

On Wed, Jul 29, 2020 at 12:14 PM Denmark A <[email-masked]> wrote:

> Dear Ivy,
>
> Repaired item received with thanks.
>
> Regards,
> Den mark
>
> On Wed, Jul 29, 2020 at 10:07 AM Ivy <[email-masked]> wrote:
>
>> Hi Denmark,
>>
>>
>>
>> Please be informed that the unit will be delivered to your warehouse
>> today.
>>
>>
>>
>> Thank you!
>>
>>
>>
>> Best regards,
>>
>>
>>
>> Ivy Czarina Rosel
>>
>> Online Sales Executive
>>
>>
>>
>> Mob:                     +971 55 248 1227
>>
>> Dir:                         +971 4 247 6754
>>
>> Email:                    [email-masked]
>>
>> Website:              www.algt-me.com
>>
>> Address:              IMPZ C.22, Dubai Production City, Dubai, UAE.
>>
>>
>>
>>
>>
>>
>> *From:* Abel [mailto:[email-masked]]
>> *Sent:* Saturday, July 25, 2020 10:40 AM
>> *To:* 'Denmark A'; 'Ivy'
>> *Cc:* 'customer care'; 'Returns.fc'; 'Alina D'Souza'; 'Michael Rolle';
>> 'Samran Iftikhar'; 'Abdelmohsen basha'
>> *Subject:* RE: Order #600442067 // Sku :AL-NBR-0512 // Name :NutriBullet
>> - 5-Piece High-Speed Blender 600 Watts - Grey // DEFECTIVE
>>
>>
>>
>> Dear Team,
>>
>>
>>
>> Once the blade bearings is damaged we cannot repair that, and also we
>> don’t have warranty for all accessories (normal wear and tear). Kindly
>> humbly advise the customer to buy new cross blade assembly.
>>
>> For the power motor base we can clean and lubricate it.
>>
>>
>>
>> Thanks and regards,
>>
>>
>>
>> Abel
>>
>> SC Technician
>>
>>
>>
>> *From:* Denmark A [mailto:[email-masked] <[email-masked]>]
>> *Sent:* Saturday, July 25, 2020 8:39 AM
>> *To:* Ivy <[email-masked]>; Abel <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Michael
>> Rolle <[email-masked]>; Samran Iftikhar <
>> [email-masked]>; Abdelmohsen basha <[email-masked]>
>> *Subject:* Order #600442067 // Sku :AL-NBR-0512 // Name :NutriBullet -
>> 5-Piece High-Speed Blender 600 Watts - Grey // DEFECTIVE
>>
>>
>>
>> Dear Vendor,
>>
>>
>>
>> Please see the below customer complaint and allow us to send the item
>> back to you for your further evaluation.
>>
>>
>>
>> Return Reason:doesnt_work_or_defective
>> Comments :This product has started to smell like burning and gets rusted
>> every time I use it Please advise
>>
>>
>>
>>
>>
>>
>> We appreciate your support in this matter, Thank you.
>>
>>
>>
>> Stay HOME Stay SAFE…
>>
>> Best Regards,
>>
>> Den mark
>>
>