Subject: RE: Master card Promo - Discount Issue
From: <[email-masked]>
To: "'Samiya Sheikh'" <[email-masked]>, "'Dhanasekar Pandi'" <[email-masked]>
Cc: "'Sara Ahmed'" <[email-masked]>, "'Amr Abed'" <[email-masked]>, "'Ekta Jesswani'" <[email-masked]>, "'Laila Benali'" <[email-masked]>, "'Taqwa Ali'" <[email-masked]>, "'customer care'" <[email-masked]>
Date: Wed, 5 Aug 2020 19:08:03 +0400
List-Id: <ccteam.mumzworld.com>

Hi  <mailto:[email-masked]> @Samiya Sheikh the promotion has a 75 AED cap. It should not deduct this amount.

 

Best Regards,

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

 

From: Samiya Sheikh <[email-masked]> 
Sent: Wednesday, August 5, 2020 6:25 PM
To: Dhanasekar Pandi <[email-masked]>
Cc: Sara Ahmed <[email-masked]>; Radwa Ali <[email-masked]>; Amr Abed <[email-masked]>; Ekta Jesswani <[email-masked]>; Laila Benali <[email-masked]>; Taqwa Ali <[email-masked]>; customer care <[email-masked]>
Subject: Re: Master card Promo - Discount Issue

Hi Dhanasekar

Customer  [email-masked] <mailto:[email-masked]>   has the following SKUs only, Item BNDL-MZ-BEE5-MIN-AKR-500200ZW02-AKR-500230AM01-AKR-500224AM01

 is applicable for the  10 % discount and its deducting 347.40 AED without using any other  GC or discount code.

The customer complaining it should deduct 496.9 AED which is the 10% of the item price. Kindly check and update urgently.

 

 

Regards 

On Wed, Aug 5, 2020 at 3:02 PM Dhanasekar Pandi <[email-masked] <mailto:[email-masked]> > wrote:

Hi Sara,

Rules and conditions for Master Card discount 

The category is not one of - Diapers/Diapers & Wipes, wipes, disposable diapers, reusable diapers, swim diapers, Diapering Accessories, Baby food / Formula / Beverages, Beverages, Vitamins, Baby Formula, Cereals, Feeding/Snacks & Drinks/Snacks

Brand is not apple
Not applicable for Gift Certificate and sale (discount items) products

For customer - [email-masked] <mailto:[email-masked]> 

Has two items in cart MD-517295 and MD-518002 both are sale items so the no discounts are applied

Next Customer - [email-masked] <mailto:[email-masked]>  

Three rules are applied to his active quote: 9144 -Sampling Jordan Toothpaste, 9145- Sampling Pure Elements, 8642- Arla baby SAMPLING - FOC-ESF-192013 and below are items in his cart

BNDL-MZ-BEE5-MIN-AKR-500200ZW02-AKR-500230AM01-AKR-500224AM01 - Bugaboo Bee5 Mineral Complete Bundle 
AKR-500200ZW02 - Bugaboo Bee5 Base+ Black 

AKR-500230AM01 - Bugaboo Bee5 Style Set Complete Mineral Taupe 
AKR-500224AM01- Bugaboo Bee5 Bassinet Complete Mineral Taupe 
PA467-  Philips Avent Natural 2.0 Bottle Glass 120ml 
AE-SNK 064 - NUK 2-in-1 Bottle Brush with Sponge 
MD-235627 -  SkipHop - Moby & Friends Silicone Soap Sudsy - Blue

Dhanasekar P

e: dhana <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com

a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

  <https://docs.google.com/uc?export=download&id=0B5L0p06uFPKvRHBTNk9SNkwzWFU&revid=0B5L0p06uFPKvN3JnWDkyUmZOeDg0VWt4NDVEWDZFNlkzd2owPQ> 

 

On Wed, Aug 5, 2020 at 2:10 PM Sara Ahmed <[email-masked] <mailto:[email-masked]> > wrote:

Hi Team,

Adding Dhana to check the rules being applied for these customer email addresses/carts.

Thanks

On Wed, 5 Aug 2020 at 2:08 PM <[email-masked] <mailto:[email-masked]> > wrote:

Hi  <mailto:[email-masked]> @Amr Abed and  <mailto:[email-masked]> @Sara Ahmed,

What’s the next step here ?

 

Best Regards,

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

 

From: Laila Benali <[email-masked] <mailto:[email-masked]> > 
Sent: Tuesday, August 4, 2020 1:41 PM
To: Ekta Jesswani <[email-masked] <mailto:[email-masked]> >
Cc: Taqwa Ali <[email-masked] <mailto:[email-masked]> >; Amr Abed <[email-masked] <mailto:[email-masked]> >; Sara Ahmed <[email-masked] <mailto:[email-masked]> >; Radwa Ali <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >
Subject: Re: Master card Promo - Discount Issue

Hi All, 

Yes confirming,  it's a 10% discount with a 75AED cap. 

Why is it not working?

  <https://docs.google.com/uc?export=download&id=1OC2eAnSR5_srOsSPtGvQ9OgND_P4kQvI&revid=0Bwz3TC3PVqzfUTlTb29WdHpHZUFUL0kzYThtTkxFdDZSWnU0PQ>  

 

On Tue, Aug 4, 2020 at 1:38 PM Ekta Jesswani <[email-masked] <mailto:[email-masked]> > wrote:

Looping @Laila Benali <mailto:[email-masked]>  

Please advise the terms and conditions on the Mastercard 10% discount.

Is there an AED 75 cap on the discount? 

Regards,

Ekta

On Tue, 4 Aug 2020 at 13:34, Taqwa Ali <[email-masked] <mailto:[email-masked]> > wrote:

Dear Team

This another CM facing same issue 

 <mailto:[email-masked]> [email-masked]

Regards

Taqwa 

On Mon, Aug 3, 2020 at 11:27 AM <[email-masked] <mailto:[email-masked]> > wrote:

Hi  <mailto:[email-masked]> @Amr Abed and  <mailto:[email-masked]> @Sara Ahmed,

Please advise as the promo for the MasterCard is not being properly added.

The customer enters her Card details and no amount is deducted.

The screen shot is attached.

Customer’s email - [email-masked] <mailto:[email-masked]> 

Best Regards,

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

 

 

-- 

Regards, 

  <https://docs.google.com/uc?export=download&id=1vx9GjK5w4TX8awN5r192ZT0BxLw2nGcN&revid=0B7lJH7sxJ5zwK2pKMUdycXVzYzdnWE1TcEQ2RWVISitKK0NZPQ> 

-- 

Sara Ahmed

Head of Technology

e: sara <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com

a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

  <https://docs.google.com/uc?export=download&id=0B5L0p06uFPKvRHBTNk9SNkwzWFU&revid=0B5L0p06uFPKvN3JnWDkyUmZOeDg0VWt4NDVEWDZFNlkzd2owPQ>