Subject: Re: Master card Promo - Discount Issue
From: Samiya Sheikh <[email-masked]>
To: Dhanasekar Pandi <[email-masked]>
Cc: Sara Ahmed <[email-masked]>, Radwa Ali <[email-masked]>, Amr Abed <[email-masked]>, Ekta Jesswani <[email-masked]>, Laila Benali <[email-masked]>, Taqwa Ali <[email-masked]>, customer care <[email-masked]>
Date: Wed, 5 Aug 2020 18:25:14 +0400
List-Id: <ccteam.mumzworld.com>

Hi Dhanasekar

Customer  [email-masked]  has the following SKUs only, Item
BNDL-MZ-BEE5-MIN-AKR-500200ZW02-AKR-500230AM01-AKR-500224AM01

 is applicable for the  10 % discount and its deducting 347.40 AED without
using any other  GC or discount code.

The customer complaining it should deduct 496.9 AED which is the 10% of the
item price. Kindly check and update urgently.

Regards

On Wed, Aug 5, 2020 at 3:02 PM Dhanasekar Pandi <[email-masked]> wrote:

> Hi Sara,
>
> Rules and conditions for Master Card discount
>
> The category is not one of - Diapers/Diapers & Wipes, wipes, disposable
> diapers, reusable diapers, swim diapers, Diapering Accessories, Baby food /
> Formula / Beverages, Beverages, Vitamins, Baby Formula, Cereals,
> Feeding/Snacks & Drinks/Snacks
> Brand is not apple
> Not applicable for Gift Certificate and sale (discount items) products
>
> For customer - [email-masked]
>
> Has two items in cart MD-517295 and MD-518002 both are sale items so the
> no discounts are applied
>
> Next Customer - [email-masked]
>
> Three rules are applied to his active quote: 9144 -Sampling Jordan
> Toothpaste, 9145- Sampling Pure Elements, 8642- Arla baby SAMPLING -
> FOC-ESF-192013 and below are items in his cart
>
> BNDL-MZ-BEE5-MIN-AKR-500200ZW02-AKR-500230AM01-AKR-500224AM01 - Bugaboo
> Bee5 Mineral Complete Bundle
> AKR-500200ZW02 - Bugaboo Bee5 Base+ Black
> AKR-500230AM01 - Bugaboo Bee5 Style Set Complete Mineral Taupe
> AKR-500224AM01- Bugaboo Bee5 Bassinet Complete Mineral Taupe
> PA467-  Philips Avent Natural 2.0 Bottle Glass 120ml
> AE-SNK 064 - NUK 2-in-1 Bottle Brush with Sponge
> MD-235627 -  SkipHop - Moby & Friends Silicone Soap Sudsy - Blue
>
> *Dhanasekar P*
>
> e: [email-masked] <[email-masked]> │ w: www.mumzworld.com
>
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Wed, Aug 5, 2020 at 2:10 PM Sara Ahmed <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> Adding Dhana to check the rules being applied for these customer email
>> addresses/carts.
>>
>> Thanks
>>
>> On Wed, 5 Aug 2020 at 2:08 PM <[email-masked]> wrote:
>>
>>> Hi @Amr Abed <[email-masked]> and @Sara Ahmed
>>> <[email-masked]>,
>>>
>>> What’s the next step here ?
>>>
>>>
>>>
>>>
>>>
>>>
>>> Best Regards,
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>> *From:* Laila Benali <[email-masked]>
>>> *Sent:* Tuesday, August 4, 2020 1:41 PM
>>> *To:* Ekta Jesswani <[email-masked]>
>>> *Cc:* Taqwa Ali <[email-masked]>; Amr Abed <[email-masked]>;
>>> Sara Ahmed <[email-masked]>; Radwa Ali <[email-masked]>;
>>> customer care <[email-masked]>
>>> *Subject:* Re: Master card Promo - Discount Issue
>>>
>>>
>>>
>>> Hi All,
>>>
>>>
>>>
>>> Yes confirming,  it's a 10% discount with a 75AED cap.
>>>
>>>
>>>
>>> Why is it not working?
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Tue, Aug 4, 2020 at 1:38 PM Ekta Jesswani <[email-masked]> wrote:
>>>
>>> Looping @Laila Benali <[email-masked]>
>>>
>>>
>>>
>>> Please advise the terms and conditions on the Mastercard 10% discount.
>>>
>>> Is there an AED 75 cap on the discount?
>>>
>>>
>>>
>>> Regards,
>>>
>>> Ekta
>>>
>>>
>>>
>>> On Tue, 4 Aug 2020 at 13:34, Taqwa Ali <[email-masked]> wrote:
>>>
>>> Dear Team
>>>
>>>
>>>
>>> This another CM facing same issue
>>>
>>>
>>>
>>> [email-masked]
>>>
>>>
>>>
>>> Regards
>>>
>>> Taqwa
>>>
>>>
>>>
>>> On Mon, Aug 3, 2020 at 11:27 AM <[email-masked]> wrote:
>>>
>>>
>>>
>>> Hi @Amr Abed <[email-masked]> and @Sara Ahmed
>>> <[email-masked]>,
>>>
>>> Please advise as the promo for the MasterCard is not being properly
>>> added.
>>>
>>> The customer enters her Card details and no amount is deducted.
>>>
>>> The screen shot is attached.
>>>
>>> Customer’s email - [email-masked]
>>>
>>>
>>>
>>>
>>> Best Regards,
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> --
>>>
>>> *Regards, *
>>>
>>>
>>>
>>> --
>>
>> *Sara Ahmed*
>>
>> Head of Technology
>>
>> e: [email-masked] <[email-masked]> │ w: www.mumzworld.com
>>
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>