Subject: Re: Order #600929840 // Sku :AEW-8764498140 // Name :Maxi-Cosi - Rubi XP Car Seat - Electric Blue // Not as new
From: "Alina D'Souza" <[email-masked]>
To: Denmark A <[email-masked]>, Shady Elgendy <[email-masked]>
Cc: customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Angeli Fontillas <[email-masked]>
Date: Wed, 5 Aug 2020 17:41:26 +0400
List-Id: <ccteam.mumzworld.com>

Hi Denmark,

What do you advise if no PO, I am not sure of the process in the warehouse.

May be delivered from our stock

Customer received delivery on 20th July and reported to us on 21st July,
please confirm the same and update CRA she needs a replacement

Need confirmation asap as customer is very upset

Regards,
Alina

On Tue, Aug 4, 2020 at 9:29 AM Denmark A <[email-masked]> wrote:

> Alina,
>
> This item does not have a PO. Please check
>
>
> Regards,
> Den mark
>
>
>
> On Tue, Aug 4, 2020 at 9:09 AM Alina D'Souza <[email-masked]> wrote:
>
>> Hi Denmark,
>>
>> Please provide an update asap
>>
>> Customer needs the replacement
>>
>> Regards,
>> Alina
>>
>> On Tue, Jul 28, 2020 at 11:23 AM Abdul Monim <[email-masked]> wrote:
>>
>>> Dear Denmark,
>>>
>>>
>>>
>>> First of all we couldn’t find any PO reference in our system belong this
>>> car seat, and we never send it like that, this car seat used for long time
>>> and not like customer received and call same time.
>>>
>>>
>>>
>>> Best Regards
>>>
>>> *AREEN East & West LLC*  **  *Abdul Monim | **Sales
>>> Supervisor*
>>>
>>> *T*: +971 4 2678888*|**F*:+97142676000*|**M*:+971 56 2066647*|**P*.o.Box
>>> 1693
>>>
>>>
>>>
>>> *From:* Abdul Monim <[email-masked]>
>>> *Sent:* Sunday, July 26, 2020 9:25 AM
>>> *To:* 'Denmark A' <[email-masked]>
>>> *Cc:* 'customer care' <[email-masked]>; 'Returns.fc' <
>>> [email-masked]>; 'Alina D'Souza' <[email-masked]>;
>>> 'Kenneth Nwaso' <[email-masked]>; 'Michael Rolle' <
>>> [email-masked]>; 'Abdelmohsen basha' <[email-masked]>;
>>> 'Suzanne' <[email-masked]>
>>> *Subject:* RE: Order #600929840 // Sku :AEW-8764498140 // Name
>>> :Maxi-Cosi - Rubi XP Car Seat - Electric Blue // Not as new
>>>
>>>
>>>
>>> Ok Dear send it back to our warehouse.
>>>
>>>
>>>
>>> Best Regards
>>>
>>> *AREEN East & West LLC*  **  *Abdul Monim | **Sales
>>> Supervisor*
>>>
>>> *T*: +971 4 2678888*|**F*:+97142676000*|**M*:+971 56 2066647*|**P*.o.Box
>>> 1693
>>>
>>>
>>>
>>> *From:* Denmark A [mailto:[email-masked] <[email-masked]>]
>>>
>>> *Sent:* Sunday, July 26, 2020 9:14 AM
>>> *To:* Abdul Monim <[email-masked]>
>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>> [email-masked]>; Alina D'Souza <[email-masked]>; Kenneth
>>> Nwaso <[email-masked]>; Michael Rolle <
>>> [email-masked]>; Abdelmohsen basha <[email-masked]>;
>>> Suzanne <[email-masked]>
>>> *Subject:* Re: Order #600929840 // Sku :AEW-8764498140 // Name
>>> :Maxi-Cosi - Rubi XP Car Seat - Electric Blue // Not as new
>>>
>>>
>>>
>>> Dear Abdul,
>>>
>>>
>>>
>>> Item is with us please accept and evaluate it furthermore.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>> On Sun, Jul 26, 2020 at 9:09 AM Abdul Monim <[email-masked]> wrote:
>>>
>>> Dear Denmark,
>>>
>>>
>>>
>>> Ask your customer to send us a Photos and short video clip shows his
>>> complain.
>>>
>>>
>>>
>>> Best Regards
>>>
>>> *AREEN East & West LLC*  **  *Abdul Monim | **Sales
>>> Supervisor*
>>>
>>> *T*: +971 4 2678888*|**F*:+97142676000*|**M*:+971 56 2066647*|**P*.o.Box
>>> 1693
>>>
>>>
>>>
>>> *From:* Denmark A [mailto:[email-masked]]
>>> *Sent:* Saturday, July 25, 2020 2:52 PM
>>> *To:* Abdul Monim - Areen E&W <[email-masked]>
>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>> [email-masked]>; Alina D'Souza <[email-masked]>; Kenneth
>>> Nwaso <[email-masked]>; Michael Rolle <
>>> [email-masked]>; Abdelmohsen basha <[email-masked]>
>>> *Subject:* Order #600929840 // Sku :AEW-8764498140 // Name :Maxi-Cosi -
>>> Rubi XP Car Seat - Electric Blue // Not as new
>>>
>>>
>>>
>>> Dear Vendor,
>>>
>>>
>>>
>>> Please see the below customer complaint and allow us to send the item
>>> back to you for your further evaluation.
>>>
>>>
>>>
>>> Return Reason:received_damaged_not_as_new
>>> Comments :Very dusty and it’s for a baby should be scratched everywhere
>>> I want. New one and the same one
>>>
>>>
>>>
>>> We appreciate your support in this matter, Thank you.
>>>
>>>
>>>
>>> Stay HOME Stay SAFE…
>>>
>>> Best Regards,
>>>
>>> Den mark
>>>
>>>