Subject: RE: Order #600924053 // Sku :MD-CCSWJGD // Name :Childhome - Baby Wrapper Universal Jersey Gold Dots - White // Item with stain
From: Jeno Serenio <[email-masked]>
To: Denmark A <[email-masked]>
Cc: customer care <[email-masked]>, Returns.fc <[email-masked]>, Alina D'Souza <[email-masked]>, Samran Iftikhar <[email-masked]>, Michael Rolle <[email-masked]>, Abdelmohsen basha <[email-masked]>
Date: Wed, 5 Aug 2020 13:00:02 +0000
List-Id: <ccteam.mumzworld.com>

Dear Michael,

Good afternoon.

Thank you for the follow up.

We are on the process of verifying the claim for this item with the mother company.

Once we have done the verification, we will advise you accordingly.

Wishing you good day.

Kind regards,

Jeno Serenio
Sales Coordinator

UAE weekend: Friday and Saturday

JENO SERENIO
SALES COORDINATOR

DUBAI SILICON OASIS FREE ZONE
LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
PO BOX 450201  •  DUBAI - UAE

M  +971 569 636 787 •  T  +971 4 326 3080 - Ext. 212

[email-masked]<mailto:[email-masked]> •  MAPYR.COM<http://www.mapyr.com/>

CONFIDENTIALITY: This e-mail and any attachments are confidential and may be privileged. If you are not a named recipient, please notify the
sender immediately and do not disclose the contents to another person, use it for any purpose or store or copy the information in any medium.
Please consider your environmental responsibility. Before printing this e-mail message, ask yourself whether you really need a hard copy.

From: Denmark A <[email-masked]>
Sent: Wednesday, August 5, 2020 4:45 PM
To: Jeno Serenio <[email-masked]>
Cc: customer care <[email-masked]>; Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>; Samran Iftikhar <[email-masked]>; Michael Rolle <[email-masked]>; Abdelmohsen basha <[email-masked]>
Subject: Re: Order #600924053 // Sku :MD-CCSWJGD // Name :Childhome - Baby Wrapper Universal Jersey Gold Dots - White // Item with stain

Dear Jeno,

Please advise what is the development of the above case.

Best Regards,

Michael R.

On Wed, Jul 22, 2020 at 12:49 PM Denmark A <[email-masked]<mailto:[email-masked]>> wrote:
Dear Jeno,

Find the attached Sales Invoice for your reference.

Regards,

On Wed, Jul 22, 2020 at 12:26 PM Jeno Serenio <[email-masked]<mailto:[email-masked]>> wrote:
Dear Den Mark,

Good afternoon.

Thank you for sharing this aftersales issue.

Could you please send us your customer receipt copy for this item please.

Looking forward to hear from you.

Wishing you good day.

Kind regards,

Jeno Serenio
Sales Coordinator

UAE weekend: Friday and Saturday

JENO SERENIO
SALES COORDINATOR

DUBAI SILICON OASIS FREE ZONE
LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
PO BOX 450201  •  DUBAI - UAE

M  +971 569 636 787 •  T  +971 4 326 3080 - Ext. 212

[email-masked]<mailto:[email-masked]> •  MAPYR.COM<http://www.mapyr.com/>

CONFIDENTIALITY: This e-mail and any attachments are confidential and may be privileged. If you are not a named recipient, please notify the
sender immediately and do not disclose the contents to another person, use it for any purpose or store or copy the information in any medium.
Please consider your environmental responsibility. Before printing this e-mail message, ask yourself whether you really need a hard copy.

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 22, 2020 12:04 PM
To: Jeno Serenio <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Michael Rolle <[email-masked]<mailto:[email-masked]>>; Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>
Subject: Order #600924053 // Sku :MD-CCSWJGD // Name :Childhome - Baby Wrapper Universal Jersey Gold Dots - White // Item with stain

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation.

Return Reason:received_damaged_not_as_new
Comments :I received the item with dirt

We appreciate your support in this matter, Thank you.

Stay HOME Stay SAFE…

Best Regards,

Den mark