Subject: Re: Order #600871438 // Sku :PS-VTBM2200 // Name :Vtech -Digital Audio Baby Monitor with Light Show Projection // Defective
From: Denmark A <[email-masked]>
To: Husain <[email-masked]>, Taher <[email-masked]>
Cc: Mohamed Magdy <[email-masked]>, customer care <[email-masked]>, Mark Anthony Laraga <[email-masked]>, "Alina D'Souza" <[email-masked]>, Michael Rolle <[email-masked]>, Abdelmohsen basha <[email-masked]>
Date: Wed, 5 Aug 2020 16:02:11 +0400
List-Id: <ccteam.mumzworld.com>

Dear Husain,

Please, we need an update regarding the above issue, please respond to
proceed.

Best Regards,

Michael R.

On Tue, Jul 28, 2020 at 8:14 PM <[email-masked]> wrote:

> Hi Denmark,
>
> Please send us the Item back for further inspection.
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Tuesday, July 28, 2020 12:37 PM
> *To:* Husain <[email-masked]>
> *Cc:* Taher <[email-masked]>; Mohamed Magdy <[email-masked]>;
> customer care <[email-masked]>; Mark Anthony Laraga <
> [email-masked]>; Alina D'Souza <[email-masked]>; Michael Rolle
> <[email-masked]>; Abdelmohsen basha <[email-masked]>
> *Subject:* Re: Order #600871438 // Sku :PS-VTBM2200 // Name :Vtech
> -Digital Audio Baby Monitor with Light Show Projection // Defective
>
>
>
> Dear Husain,
>
>
>
> Item still not yet received physically.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Mon, Jul 27, 2020 at 3:22 PM Denmark A <[email-masked]> wrote:
>
> Dear Husain,
>
>
>
> Noted with thanks.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Sun, Jul 26, 2020 at 6:35 PM Husain <[email-masked]> wrote:
>
> Hi Denmark,
>
>
>
> New replacement was send across last time.
>
> Please send us the Item back for further inspection.
>
>
>
> *Thanks and Regards,*
>
>
>
> *Husain Poonawala*
>
> *Mob: +971 55 3001469*
>
> *Email: [email-masked]
>
> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Sunday, July 26, 2020 9:37 AM
> *To:* Husain <[email-masked]>; Taher <[email-masked]>
> *Cc:* Mohamed Magdy <[email-masked]>; customer care <
> [email-masked]>; Mark Anthony Laraga <[email-masked]>; Alina
> D'Souza <[email-masked]>; Michael Rolle <[email-masked]>;
> Abdelmohsen basha <[email-masked]>
> *Subject:* Re: Order #600871438 // Sku :PS-VTBM2200 // Name :Vtech
> -Digital Audio Baby Monitor with Light Show Projection // Defective
>
>
>
> Dear Husain,
>
>
>
> Please be informed that the customer received the repaired item, but still
> the same issue occurred can we get a solution for this to address the
> concern of the customer?
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Tue, Jul 21, 2020 at 12:42 PM Alina D'Souza <[email-masked]>
> wrote:
>
> @Denmark A <[email-masked]> Customer received the item
>
>
>
> Facing an issue again with the same.
>
>
>
> collection arranged needs a refund
>
>
>
> Regards,
>
> Alina
>
>
>
> On Thu, Jul 9, 2020 at 9:51 AM Denmark A <[email-masked]> wrote:
>
> Dear Mohamed,
>
>
>
> Replacement item received.
>
>
>
> @Husain <[email-masked]> Received thank you.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Thu, Jul 9, 2020 at 9:42 AM Husain <[email-masked]> wrote:
>
> Hi Mohammed,
>
>
>
> This is already processed yesterday. You will receive replacement today.
>
>
>
> *Thanks and Regards,*
>
>
>
> *Husain Poonawala*
>
> *Mob: +971 55 3001469*
>
> *Email: [email-masked]
>
> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>
>
>
> *Find us on *
>
> <https://www.instagram.com/playsmart_toys/>
> <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal>
>
> Exclusive Distributors for
>
> *Admin Office - Business Bay, Opal Business Tower, 9th floor, Office #
> 909, Dubai, UAE.*
>
> *Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United Arab
> Emirates**.        *
>
> * Please consider the environment before printing this email.*
>
> This message contains confidential information and is intended only for
> the individual named. If you are not the named addressee you should not
> disseminate, distribute or copy this e-mail. Please notify the sender
> immediately by e-mail if you have received this e-mail by mistake and
> delete this e-mail from your system. *Warning:* Although the company has
> taken reasonable precautions to ensure no viruses are present in this
> email, the company cannot accept responsibility for any loss or damage
> arising from the use of this email or attachments.
>
>
>
>
>
> *From:* Mohamed Magdy <[email-masked]>
> *Sent:* Thursday, July 9, 2020 9:24 AM
> *To:* Denmark A <[email-masked]>
> *Cc:* Husain <[email-masked]>; Taher <[email-masked]>;
> customer care <[email-masked]>; Mark Anthony Laraga <
> [email-masked]>; Alina D'Souza <[email-masked]>
> *Subject:* Re: Order #600871438 // Sku :PS-VTBM2200 // Name :Vtech
> -Digital Audio Baby Monitor with Light Show Projection // Defective
>
>
>
> any update on this?
>
>
>
> On Wed, Jul 8, 2020 at 12:28 PM Denmark A <[email-masked]> wrote:
>
> Dear Vendor,
>
>
>
> POMUMZ_DXB200109
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Wed, Jul 8, 2020 at 12:25 PM Husain <[email-masked]> wrote:
>
> Hi Denmark,
>
>
>
> Please share PO number/Reference document asap.
>
> Once provided, I will send new replacement tomorrow.
>
>
>
> *Thanks and Regards,*
>
>
>
> *Husain Poonawala*
>
> *Mob: +971 55 3001469*
>
> *Email: [email-masked]
>
> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>
>
>
> *Find us on *
>
> <https://www.instagram.com/playsmart_toys/>
> <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal>
>
> Exclusive Distributors for
>
> *Admin Office - Business Bay, Opal Business Tower, 9th floor, Office #
> 909, Dubai, UAE.*
>
> *Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United Arab
> Emirates**.        *
>
> * Please consider the environment before printing this email.*
>
> This message contains confidential information and is intended only for
> the individual named. If you are not the named addressee you should not
> disseminate, distribute or copy this e-mail. Please notify the sender
> immediately by e-mail if you have received this e-mail by mistake and
> delete this e-mail from your system. *Warning:* Although the company has
> taken reasonable precautions to ensure no viruses are present in this
> email, the company cannot accept responsibility for any loss or damage
> arising from the use of this email or attachments.
>
>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Wednesday, July 8, 2020 11:00 AM
> *To:* Husain <[email-masked]>
> *Cc:* Mohamed Magdy <[email-masked]>; Taher <[email-masked]>;
> customer care <[email-masked]>; Mark Anthony Laraga <
> [email-masked]>; Alina D'Souza <[email-masked]>
> *Subject:* Re: Order #600871438 // Sku :PS-VTBM2200 // Name :Vtech
> -Digital Audio Baby Monitor with Light Show Projection // Defective
>
>
>
> Dear Husain,
>
>
>
> Any update?
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Thu, Jul 2, 2020 at 3:33 PM Husain <[email-masked]> wrote:
>
> Hi Mohammed,
>
>
>
> As per the inspection results, this will be covered under the warranty.
>
> We will fix the defective unit and get it replaced by Sunday.
>
>
>
> *Thanks and Regards,*
>
>
>
> *Husain Poonawala*
>
> *Mob: +971 55 3001469*
>
> *Email: [email-masked]
>
> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>
>
>
> *Find us on *
>
> <https://www.instagram.com/playsmart_toys/>
> <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal>
>
> Exclusive Distributors for
>
> *Admin Office - Business Bay, Opal Business Tower, 9th floor, Office #
> 909, Dubai, UAE.*
>
> *Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United Arab
> Emirates**.        *
>
> * Please consider the environment before printing this email.*
>
> This message contains confidential information and is intended only for
> the individual named. If you are not the named addressee you should not
> disseminate, distribute or copy this e-mail. Please notify the sender
> immediately by e-mail if you have received this e-mail by mistake and
> delete this e-mail from your system. *Warning:* Although the company has
> taken reasonable precautions to ensure no viruses are present in this
> email, the company cannot accept responsibility for any loss or damage
> arising from the use of this email or attachments.
>
>
>
>
>
> *From:* Husain <[email-masked]>
> *Sent:* Thursday, July 2, 2020 8:59 AM
> *To:* 'Mohamed Magdy' <[email-masked]>
> *Cc:* 'Denmark A' <[email-masked]>; 'customer care' <
> [email-masked]>; 'Mark Anthony Laraga' <[email-masked]>;
> 'Alina D'Souza' <[email-masked]>
> *Subject:* RE: Order #600871438 // Sku :PS-VTBM2200 // Name :Vtech
> -Digital Audio Baby Monitor with Light Show Projection // Defective
>
>
>
> Hi Mohammed,
>
>
>
> Thank you for your patience,
>
>
>
> The inspection team is checking it and will revert by today itself.
>
>
>
>
>
> *Thanks and Regards,*
>
>
>
> *Husain Poonawala*
>
> *Mob: +971 55 3001469*
>
> *Email: [email-masked]
>
> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>
>
>
> *Find us on *
>
> <https://www.instagram.com/playsmart_toys/>
> <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal>
>
> Exclusive Distributors for
>
> *Admin Office - Business Bay, Opal Business Tower, 9th floor, Office #
> 909, Dubai, UAE.*
>
> *Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United Arab
> Emirates**.        *
>
> * Please consider the environment before printing this email.*
>
> This message contains confidential information and is intended only for
> the individual named. If you are not the named addressee you should not
> disseminate, distribute or copy this e-mail. Please notify the sender
> immediately by e-mail if you have received this e-mail by mistake and
> delete this e-mail from your system. *Warning:* Although the company has
> taken reasonable precautions to ensure no viruses are present in this
> email, the company cannot accept responsibility for any loss or damage
> arising from the use of this email or attachments.
>
>
>
>
>
> *From:* Mohamed Magdy <[email-masked]>
> *Sent:* Thursday, July 2, 2020 8:51 AM
> *To:* Husain <[email-masked]>
> *Cc:* Denmark A <[email-masked]>; customer care <
> [email-masked]>; Mark Anthony Laraga <[email-masked]>; Alina
> D'Souza <[email-masked]>
> *Subject:* Re: Order #600871438 // Sku :PS-VTBM2200 // Name :Vtech
> -Digital Audio Baby Monitor with Light Show Projection // Defective
>
>
>
> Hello Husain,
>
>
>
> Any update on this?
>
>
>
> On Wed, Jul 1, 2020 at 11:04 AM Husain <[email-masked]> wrote:
>
> Hi Denmark,
>
>
>
> Let me have a check and get back to you.
>
>
>
>
>
> *Thanks and Regards,*
>
>
>
> *Husain Poonawala*
>
> *Mob: +971 55 3001469*
>
> *Email: [email-masked]
>
> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>
>
>
> *Find us on *
>
> <https://www.instagram.com/playsmart_toys/>
> <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal>
>
> Exclusive Distributors for
>
> *Admin Office - Business Bay, Opal Business Tower, 9th floor, Office #
> 909, Dubai, UAE.*
>
> *Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United Arab
> Emirates**.        *
>
> * Please consider the environment before printing this email.*
>
> This message contains confidential information and is intended only for
> the individual named. If you are not the named addressee you should not
> disseminate, distribute or copy this e-mail. Please notify the sender
> immediately by e-mail if you have received this e-mail by mistake and
> delete this e-mail from your system. *Warning:* Although the company has
> taken reasonable precautions to ensure no viruses are present in this
> email, the company cannot accept responsibility for any loss or damage
> arising from the use of this email or attachments.
>
>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Wednesday, July 1, 2020 10:32 AM
> *To:* Husain <[email-masked]>
> *Cc:* customer care <[email-masked]>; Mark Anthony Laraga <
> [email-masked]>; Alina D'Souza <[email-masked]>; Mohamed Magdy
> <[email-masked]>
> *Subject:* Re: Order #600871438 // Sku :PS-VTBM2200 // Name :Vtech
> -Digital Audio Baby Monitor with Light Show Projection // Defective
>
>
>
> Dear Husain,
>
>
>
> Please with your team if you received the item and update.
>
>
>
> Regards,
>
> Den mark
>
>
>
>
>
> On Wed, Jul 1, 2020 at 10:26 AM Mohamed Magdy <[email-masked]>
> wrote:
>
> any update on this?
>
>
>
> On Tue, Jun 30, 2020 at 4:15 PM Denmark A <[email-masked]> wrote:
>
> Dear Husain,
>
>
>
> Item already collected by your team.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Tue, Jun 30, 2020 at 4:13 PM Husain <[email-masked]> wrote:
>
> Hi Denmark,
>
>
>
> I had already replied, please check attached.
>
>
>
> *Thanks and Regards,*
>
>
>
> *Husain Poonawala*
>
> *Mob: +971 55 3001469*
>
> *Email: [email-masked]
>
> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>
>
>
> *Find us on *
>
> <https://www.instagram.com/playsmart_toys/>
> <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal>
>
> Exclusive Distributors for
>
> *Admin Office - Business Bay, Opal Business Tower, 9th floor, Office #
> 909, Dubai, UAE.*
>
> *Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United Arab
> Emirates**.        *
>
> * Please consider the environment before printing this email.*
>
> This message contains confidential information and is intended only for
> the individual named. If you are not the named addressee you should not
> disseminate, distribute or copy this e-mail. Please notify the sender
> immediately by e-mail if you have received this e-mail by mistake and
> delete this e-mail from your system. *Warning:* Although the company has
> taken reasonable precautions to ensure no viruses are present in this
> email, the company cannot accept responsibility for any loss or damage
> arising from the use of this email or attachments.
>
>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Tuesday, June 30, 2020 4:04 PM
> *To:* Husain <[email-masked]>
> *Cc:* Mohamed Magdy <[email-masked]>; customer care <
> [email-masked]>; Mark Anthony Laraga <[email-masked]>; Alina
> D'Souza <[email-masked]>
> *Subject:* Re: Order #600871438 // Sku :PS-VTBM2200 // Name :Vtech
> -Digital Audio Baby Monitor with Light Show Projection // Defective
>
>
>
> Dear Husain,
>
>
>
> Can we get an update?
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Tue, Jun 30, 2020 at 10:02 AM Denmark A <[email-masked]> wrote:
>
> Already dispatched with them.
>
>
>
> Regards,
>
>
>
>
>
> On Tue, Jun 30, 2020 at 10:00 AM Mohamed Magdy <[email-masked]>
> wrote:
>
> is it sent?
>
>
>
> On Mon, Jun 29, 2020 at 12:51 PM Husain <[email-masked]> wrote:
>
> Hi Denmark,
>
>
>
> Please send the item to *Dubai office* for inspection.
>
> Please make sure it has the complete packaging along with the charger.
>
>
>
> *Thanks and Regards,*
>
>
>
> *Husain Poonawala*
>
> *Mob: +971 55 3001469*
>
> *Email: [email-masked]
>
> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>
>
>
> *Find us on *
>
> <https://www.instagram.com/playsmart_toys/>
> <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal>
>
> Exclusive Distributors for
>
> *Admin Office - Business Bay, Opal Business Tower, 9th floor, Office #
> 909, Dubai, UAE.*
>
> *Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United Arab
> Emirates**.        *
>
> * Please consider the environment before printing this email.*
>
> This message contains confidential information and is intended only for
> the individual named. If you are not the named addressee you should not
> disseminate, distribute or copy this e-mail. Please notify the sender
> immediately by e-mail if you have received this e-mail by mistake and
> delete this e-mail from your system. *Warning:* Although the company has
> taken reasonable precautions to ensure no viruses are present in this
> email, the company cannot accept responsibility for any loss or damage
> arising from the use of this email or attachments.
>
>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Monday, June 29, 2020 8:57 AM
> *To:* Mohamed Magdy <[email-masked]>
> *Cc:* Husain <[email-masked]>; [email-masked]; customer
> care <[email-masked]>; Returns.fc <[email-masked]>; Alina
> D'Souza <[email-masked]>; Samran Iftikhar <[email-masked]>;
> Mark Anthony Laraga <[email-masked]>
> *Subject:* Re: Order #600871438 // Sku :PS-VTBM2200 // Name :Vtech
> -Digital Audio Baby Monitor with Light Show Projection // Defective
>
>
>
> Dear Mohamed,
>
>
>
> Already sent it to the vendor side for evaluation.
>
>
>
> @Husain <[email-masked]> Please update once received.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Mon, Jun 29, 2020 at 8:38 AM Mohamed Magdy <[email-masked]>
> wrote:
>
> Any update here ?
>
>
>
> On Sun, Jun 28, 2020 at 1:00 PM Denmark A <[email-masked]> wrote:
>
> Dear Vendor,
>
>
>
> Any update thank you.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Wed, Jun 24, 2020 at 12:00 PM Husain <[email-masked]> wrote:
>
> Dear Taher,
>
>
>
> Please assist.
>
>
>
> *Thanks and Regards,*
>
>
>
> *Husain Poonawala*
>
> *Mob: +971 55 3001469*
>
> *Email: [email-masked]
>
> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>
>
>
> *Find us on *
>
> <https://www.instagram.com/playsmart_toys/>
> <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal>
>
> Exclusive Distributors for
>
> *Admin Office - Business Bay, Opal Business Tower, 9th floor, Office #
> 909, Dubai, UAE.*
>
> *Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United Arab
> Emirates**.        *
>
> * Please consider the environment before printing this email.*
>
> This message contains confidential information and is intended only for
> the individual named. If you are not the named addressee you should not
> disseminate, distribute or copy this e-mail. Please notify the sender
> immediately by e-mail if you have received this e-mail by mistake and
> delete this e-mail from your system. *Warning:* Although the company has
> taken reasonable precautions to ensure no viruses are present in this
> email, the company cannot accept responsibility for any loss or damage
> arising from the use of this email or attachments.
>
>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Wednesday, June 24, 2020 11:54 AM
> *To:* Husain <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
> Iftikhar <[email-masked]>; Mark Anthony Laraga <[email-masked]>;
> Mohamed Magdy <[email-masked]>
> *Subject:* Order #600871438 // Sku :PS-VTBM2200 // Name :Vtech -Digital
> Audio Baby Monitor with Light Show Projection // Defective
>
>
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation.
>
>
>
> Comments :I charged the monitor as instructed but as soon as it’s taken
> off the charger, the battery dies. I thought the issue was with the battery
> so I purchased 2 new ones and the problem was not solved. I can only use
> the monitor if it’s connected to the charger and this is not practical. I
> like this product and I would like a new one that works as intended.
>
>
>
>
>
> We appreciate your support in this matter, Thank you.
>
>
>
> Regards,
>
> Den mark
>
>
>
>
> --
>
>
>
>
> --
>
>
>
>
> --
>
>
>
>
> --
>
>
>
>
> --
>
>