Subject: Re: Order #600932545 // Sku :CMET-MR1010RG-config // Name :Motiv Fitness Ring Sleep & Heart Rate Tracker - Rose Gold // DEFECTIVE
From: Denmark A <[email-masked]>
To: [email-masked], [email-masked]
Cc: customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Kenneth Nwaso <[email-masked]>, Michael Rolle <[email-masked]>, Abdelmohsen basha <[email-masked]>
Date: Wed, 5 Aug 2020 15:37:43 +0400
List-Id: <ccteam.mumzworld.com>

Dear Richard,

Good Day!

Please acknowledge that you received the above item and update us to
proceed.

Best Regards,

Michael R.

On Tue, Jul 28, 2020 at 3:29 PM Richard Vicencio <[email-masked]>
wrote:

> Hello Denmark,
>
>
>
> Yes please go ahead, you have collection also in our office tomorrow, you
> may give it to your driver on the same time.
>
> You may contact our warehouse manager below.
>
>
>
> MR. SAHEER – 050 458 7452
>
>
>
>
>
> Monsterous Regards
>
> *Richard Vicencio*
>
> Account Manager - eCommerce
>
> (Middle East, Africa, CIS & India Sub Continent)
>
> Monster Middle East
>
> NC 7, Jebel Ali Free Zone
>
> Dubai, United Arab Emirates
>
> PO Box 18413
>
> Tel: +971.4.883.04.05
>
> Fax: +971.4.883.04.06
>
>
>
> *"Saving the World From BAD CABLES"*
>
>
>
>
>
>
>
> *From:* Denmark A [mailto:[email-masked]]
> *Sent:* Tuesday, July 28, 2020 3:10 PM
> *To:* [email-masked]
> *Cc:* customer care; Returns.fc; Alina D'Souza; Kenneth Nwaso; Michael
> Rolle; Abdelmohsen basha
> *Subject:* Re: Order #600932545 // Sku :CMET-MR1010RG-config // Name
> :Motiv Fitness Ring Sleep & Heart Rate Tracker - Rose Gold // DEFECTIVE
>
>
>
> Richord,
>
>
>
> Could you please accept the item and evaluate it from your side and share
> your feedback once it is done.
>
>
>
> Regards,
>
>
>
>
>
>
>
>
>
> On Mon, Jul 27, 2020 at 3:25 PM Richard Vicencio <[email-masked]>
> wrote:
>
> Hello Denamrk,
>
>
>
>
>
> The ring has to completely die/ no battery. Then recharge, unlink the
> ring, reset the ring and update app, all should work
>
>
>
> May we know which mobile you are using?  Some phones BT does not support.
>
>
>
> The list of devices is on the website, see below link
>
>
>
> https://mymotiv.com/blog/motiv-rings-device-software-compatibility/
>
>
>
>
>
>
>
> Monsterous Regards
>
> *Richard Vicencio*
>
> Account Manager - eCommerce
>
> (Middle East, Africa, CIS & India Sub Continent)
>
> Monster Middle East
>
> NC 7, Jebel Ali Free Zone
>
> Dubai, United Arab Emirates
>
> PO Box 18413
>
> Tel: +971.4.883.04.05
>
> Fax: +971.4.883.04.06
>
>
>
> *"Saving the World From BAD CABLES"*
>
>
>
>
>
>
>
> *From:* Denmark A [mailto:[email-masked]]
> *Sent:* Monday, July 27, 2020 3:09 PM
> *To:* [email-masked]
> *Cc:* customer care; Returns.fc; Alina D'Souza; Kenneth Nwaso; Michael
> Rolle; Abdelmohsen basha
> *Subject:* Order #600932545 // Sku :CMET-MR1010RG-config // Name :Motiv
> Fitness Ring Sleep & Heart Rate Tracker - Rose Gold // DEFECTIVE
>
>
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation.
>
>
>
> Return Reason:doesnt_work_or_defective
> Comments :Faulty battery. Doesn't charge beyond 30% even if it shows as
> fully charged. Battery drains out within a few minutes of wearing the ring.
> Tried all troubleshooting options from Motiv website. Items are faulty.
> Kindly arrange for a replacement in Size 7. Thank you.
>
>
>
> We appreciate your support in this matter, Thank you.
>
>
>
> Stay HOME Stay SAFE…
>
> Best Regards,
>
> Den mark
>
>