Subject: RE: Master card Promo - Discount Issue
From: <[email-masked]>
To: "'Laila Benali'" <[email-masked]>, "'Ekta Jesswani'" <[email-masked]>, "'Amr Abed'" <[email-masked]>, "'Sara Ahmed'" <[email-masked]>
Cc: "'Taqwa Ali'" <[email-masked]>, "'customer care'" <[email-masked]>
Date: Wed, 5 Aug 2020 14:08:40 +0400
List-Id: <ccteam.mumzworld.com>

Hi  <mailto:[email-masked]> @Amr Abed and  <mailto:[email-masked]> @Sara Ahmed,

What’s the next step here ?

 

Best Regards,

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

 

From: Laila Benali <[email-masked]> 
Sent: Tuesday, August 4, 2020 1:41 PM
To: Ekta Jesswani <[email-masked]>
Cc: Taqwa Ali <[email-masked]>; Amr Abed <[email-masked]>; Sara Ahmed <[email-masked]>; Radwa Ali <[email-masked]>; customer care <[email-masked]>
Subject: Re: Master card Promo - Discount Issue

Hi All, 

Yes confirming,  it's a 10% discount with a 75AED cap. 

Why is it not working?

  <https://docs.google.com/uc?export=download&id=1OC2eAnSR5_srOsSPtGvQ9OgND_P4kQvI&revid=0Bwz3TC3PVqzfUTlTb29WdHpHZUFUL0kzYThtTkxFdDZSWnU0PQ>  

 

On Tue, Aug 4, 2020 at 1:38 PM Ekta Jesswani <[email-masked] <mailto:[email-masked]> > wrote:

Looping @Laila Benali <mailto:[email-masked]>  

Please advise the terms and conditions on the Mastercard 10% discount.

Is there an AED 75 cap on the discount? 

Regards,

Ekta

On Tue, 4 Aug 2020 at 13:34, Taqwa Ali <[email-masked] <mailto:[email-masked]> > wrote:

Dear Team

This another CM facing same issue 

 <mailto:[email-masked]> [email-masked]

Regards

Taqwa 

On Mon, Aug 3, 2020 at 11:27 AM <[email-masked] <mailto:[email-masked]> > wrote:

Hi  <mailto:[email-masked]> @Amr Abed and  <mailto:[email-masked]> @Sara Ahmed,

Please advise as the promo for the MasterCard is not being properly added.

The customer enters her Card details and no amount is deducted.

The screen shot is attached.

Customer’s email - [email-masked] <mailto:[email-masked]> 

Best Regards,

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

 

 

-- 

Regards, 

  <https://docs.google.com/uc?export=download&id=1vx9GjK5w4TX8awN5r192ZT0BxLw2nGcN&revid=0B7lJH7sxJ5zwK2pKMUdycXVzYzdnWE1TcEQ2RWVISitKK0NZPQ>