Subject: Re: Return Request SKU GT-CH79348-19DG / Chicco - Cuddle & Bubble – Dusty Green - Order No. 600849570
From: "Alina D'Souza" <[email-masked]>
To: Denmark A <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Shady Elgendy <[email-masked]>, Naib Khan <[email-masked]>, Eugene Mugisa <[email-masked]>
Cc: customer care <[email-masked]>, Hyacinth Joyce <[email-masked]>
Date: Wed, 5 Aug 2020 13:48:58 +0400
List-Id: <ccteam.mumzworld.com>

Hi Denmark,

Was this from the damaged stock do we collect and replace it for the
customer?

Regards,
Alina

On Tue, Aug 4, 2020 at 5:43 PM Denmark A <[email-masked]> wrote:

> Dear Alina,
>
> Regarding this we do not have Updated PO to proceed with the RMA.
> Please ask ekta regarding this matter.
>
> Check the below PO
>
> Customer purchased : 9-May-2020
>
>
> Regards,
> Den mark
>
>
>
> On Tue, Aug 4, 2020 at 5:33 PM Alina D'Souza <[email-masked]> wrote:
>
>> Hi Denmark,
>>
>> Customer is about to give birth needs the replacement asap
>>
>> Please update CRA
>>
>> Regards,
>> Alina
>>
>>
>> On Thu, Jul 23, 2020 at 6:22 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Denmark,
>>>
>>> The customer called again, wants an urgent update as she is about to
>>> give birth. She wants to know if she could have it or if she needs to buy
>>> another one.
>>>
>>> Please assist with the RMA.
>>>
>>> Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Wed, Jul 22, 2020 at 10:25 AM brands <[email-masked]> wrote:
>>>
>>>> Hi,
>>>>
>>>>
>>>>
>>>> Kindly send us the RMA so we can check.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Raymond Serrano
>>>>
>>>> Sales Associate
>>>>
>>>>
>>>>
>>>> T: +971 4 222 0799 <+97142220799> M: +971 54 306 6543 <+971543066543>
>>>>
>>>> F: +971 4 228 2423 <+97142282423> E: [email-masked]
>>>>
>>>> A: Office 1805 Emirates NBD New Deira Building
>>>>
>>>> Baniyas Road, Deira, Dubai P.O. Box 6761
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Hyacinth Joyce <[email-masked]>
>>>> *Sent:* Wednesday, July 22, 2020 9:23 AM
>>>> *To:* info <[email-masked]>; brands <[email-masked]>
>>>> *Cc:* customer care <[email-masked]>; Afra Syed <
>>>> [email-masked]>; Returns.fc <[email-masked]>; Denmark A <
>>>> [email-masked]>; Alina D'Souza <[email-masked]>
>>>> *Subject:* Re: Return Request SKU GT-CH79348-19DG / Chicco - Cuddle &
>>>> Bubble – Dusty Green - Order No. 600849570
>>>>
>>>>
>>>>
>>>> Hi Team,
>>>>
>>>>
>>>>
>>>> In addition, please see the attached invoice.
>>>>
>>>>
>>>>
>>>> Best Regards,
>>>>
>>>> *Joyce Alvarado*
>>>>
>>>> Customer Care Representative
>>>>
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>> w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Wed, 22 Jul 2020 at 09:21, Hyacinth Joyce <[email-masked]>
>>>> wrote:
>>>>
>>>> Hi Team,
>>>>
>>>>
>>>>
>>>> The customer with the above-mentioned order purchased the below item in
>>>> May and informed that she just opened the item in preparation for her
>>>> delivery. The item has scratches and rust.
>>>>
>>>>
>>>>
>>>> Please see the below images for your reference.
>>>>
>>>>
>>>>
>>>>
>>>> 600849570
>>>>
>>>> GT-CH79348-19DG
>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=848183>
>>>>
>>>> Chicco - Cuddle & Bubble – Dusty Green
>>>>
>>>> 1
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Kindly check and advise ASAP.
>>>>
>>>>
>>>>
>>>> Thank you.
>>>>
>>>>
>>>>
>>>> Best Regards,
>>>>
>>>> *Joyce Alvarado*
>>>>
>>>> Customer Care Representative
>>>>
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>> w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>