Subject: Re: Cam - Cot Set 3pcs - Grey BK-G280 600807389 vip
From: "Alina D'Souza" <[email-masked]>
To: Simone van Geemen <[email-masked]>, Ekta Jesswani <[email-masked]>
Cc: Support <[email-masked]>, Denmark A <[email-masked]>, Mohamed Magdy <[email-masked]>, customer care <[email-masked]>
Date: Wed, 5 Aug 2020 12:42:22 +0400
List-Id: <ccteam.mumzworld.com>

Hi Simone,

The Vendor has rejected the request.

Can we request the vendor to just get the plank which was broken and fix it
for the customer?

Regards,
Alina

On Wed, Aug 5, 2020 at 12:25 PM Alina D'Souza <[email-masked]> wrote:

> Looping Ekta,
>
> Regards,
> Alina
>
> On Wed, Aug 5, 2020 at 12:17 PM Simone van Geemen <[email-masked]>
> wrote:
>
>> Hi Alina,
>>
>>
>>
>> I’m not sure how I can help if she doesn’t want a replacement crib. Do
>> you need the vendor to repair..? Or are you arranging a repair service
>> yourself?
>>
>>
>>
>> Not sure what the usual process is you follow for these cases, I’m sure
>> there is one??
>>
>>
>>
>> Thanks,
>>
>>
>>
>> *From:* Alina D'Souza <[email-masked]>
>> *Sent:* Wednesday, August 5, 2020 10:21 AM
>> *To:* Simone van Geemen <[email-masked]>
>> *Cc:* Support <[email-masked]>; Denmark A <
>> [email-masked]>; Mohamed Magdy <[email-masked]>
>> *Subject:* Re: Cam - Cot Set 3pcs - Grey BK-G280 600807389 vip
>>
>>
>>
>> Dear Simone,
>>
>>
>>
>> Customer ordered the CAM cot on April 12th as she was pregnant and
>> delivered the baby in the Month of July.
>>
>>
>>
>> Due complication she was in the hospital and at her Mothers place and
>> eventually used the cot and realised it was broken at the bottom only a
>> week ago.
>>
>>
>>
>> Customer does not want to exchange however wanted us to see if we can fix
>> this for her, as she had many issues with the wardrobe we fixed in the past
>>
>>
>>
>> Customer had placed an order for the below items together
>>
>>
>>
>> .
>>
>>
>>
>>
>>
>>
>>
>> Regards,
>>
>> Alina
>>
>>
>>
>> On Wed, Aug 5, 2020 at 8:58 AM Simone van Geemen <[email-masked]>
>> wrote:
>>
>> Hi Alina,
>>
>> What is the process? Where do you need my support??
>>
>>
>>
>> Thanks,
>>
>>
>>
>>
>>
>> *From:* Alina D'Souza <[email-masked]>
>> *Sent:* Wednesday, August 5, 2020 8:56 AM
>> *To:* Mari Ibasan (CW.Accounts) <[email-masked]>; Simone van
>> Geemen <[email-masked]>
>> *Cc:* Support <[email-masked]>; Denmark A <
>> [email-masked]>; Mohamed Magdy <[email-masked]>; customer
>> care <[email-masked]>; Account <[email-masked]>
>> *Subject:* Re: Cam - Cot Set 3pcs - Grey BK-G280 600807389 vip
>>
>>
>>
>> Hi Mari,
>>
>>
>>
>> Cant, we fix this as an exception for her, the customer has purchased
>> around 6 items from Cam
>>
>>
>>
>> @Simone van Geemen <[email-masked]> need your assistance here can
>> we arrange fixing of the cot for the customer.
>>
>>
>>
>> The customer delivered in July and since then due to complications was in
>> the hospital and wants us to repair
>>
>>
>>
>> Regards,
>>
>> Alina
>>
>>
>>
>> On Tue, Aug 4, 2020 at 6:00 PM Mari Ibasan (CW.Accounts) <
>> [email-masked]> wrote:
>>
>> Sorry but its not now under our responsibility. Item has been delivered
>> to your warehouse on 15 Apr 2020. It has been almost 3-4 months has passed.
>>
>>
>>
>> You can advised your customer to send to repair shop.
>>
>>
>>
>>
>>
>>
>>
>> *From:* Alina D'Souza <[email-masked]>
>> *Sent:* Tuesday, August 4, 2020 5:54 PM
>> *To:* Mari Ibasan (CW.Accounts) <[email-masked]>
>> *Cc:* Support <[email-masked]>; Denmark A <
>> [email-masked]>; Mohamed Magdy <[email-masked]>; customer
>> care <[email-masked]>; Account <[email-masked]>
>> *Subject:* Re: Cam - Cot Set 3pcs - Grey BK-G280 600807389 vip
>>
>>
>>
>> Hi Mari,
>>
>>
>>
>> Po number - POMUMZ_DXB178973
>>
>>
>>
>> She is the same customer we had installed the wardrobe twice. Customer is
>> very unhappy for the issues she had in the past as well as with the quality
>> of the items.
>>
>>
>>
>> Customer does not want to exchange wants it to be fixed as the soonest as
>> she recently delivered the baby and is on bed rest.
>>
>>
>>
>> Regards,
>>
>> Alina
>>
>>
>>
>>
>>
>> On Tue, Aug 4, 2020 at 5:31 PM Mari Ibasan (CW.Accounts) <
>> [email-masked]> wrote:
>>
>> PO number pls.
>>
>>
>>
>> *From:* Alina D'Souza <[email-masked]>
>> *Sent:* Tuesday, August 4, 2020 4:52 PM
>> *To:* Support <[email-masked]>; Mari Ibasan (CW.Accounts) <
>> [email-masked]>; Denmark A <[email-masked]>; Mohamed Magdy <
>> [email-masked]>
>> *Cc:* customer care <[email-masked]>
>> *Subject:* Cam - Cot Set 3pcs - Grey BK-G280 600807389 vip
>>
>>
>>
>> Hi Team,
>>
>>
>>
>> Customer just delivered a baby 3 weeks ago and while assembling found
>> out that the bed is broken
>>
>>
>>
>> Order placed -  12th April
>>
>> Delivered - 13th May
>>
>>
>>
>> Please advise if we can assist the customer's complaint
>>
>>
>>
>>
>>
>>
>> 600807389
>>
>> BK-G280
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=857109>
>>
>> Cam - Cot Set 3pcs - Grey
>>
>>
>>
>>
>>
>> +
>>
>>
>>
>>
>>
>> Regards,
>>
>> Alina
>>
>>
>>
>>
>>
>>