Subject: Re: Damaged Item - SO 100122505 || Beaba - Babycook Neo with FREE SkipHop - Formula To Food Containers
From: Michaela Manibo <[email-masked]>
To: Denmark A <[email-masked]>
Cc: Ronald Gaviola <[email-masked]>, "Returns.fc" <[email-masked]>, customer care <[email-masked]>, Malak Nobeh <[email-masked]>, lastmile <[email-masked]>, Mostafa saad <[email-masked]>, Mostafa Said <[email-masked]>, April De Torres <[email-masked]>
Date: Wed, 5 Aug 2020 10:41:03 +0400
List-Id: <ccteam.mumzworld.com>

Team,

Please advise as the customer has been following up on this until now.

thanks

On Sat, Jul 4, 2020 at 8:09 AM Denmark A <[email-masked]> wrote:

> +Ronald Gaviola <[email-masked]> Please assist.
>
> Regards,
> Den mark
>
> On Fri, Jul 3, 2020 at 10:59 AM Michaela Manibo <
> [email-masked]> wrote:
>
>> Team,
>>
>> Please update us on this .  We need the AWB as the cu keeps on following
>> up.  This is a case  for 3 months now and we need to solve this ASAP.
>>
>> Thanks
>>
>>
>>
>> On Fri, Jun 26, 2020 at 9:15 AM Michaela Manibo <
>> [email-masked]> wrote:
>>
>>>
>>> Dear Mostafa,
>>>
>>> @Mostafa saad <[email-masked]>
>>>
>>> Please share the AWB for this shipment.
>>>
>>> Thanks
>>>
>>> On Thu, Jun 11, 2020 at 5:41 PM Denmark A <[email-masked]> wrote:
>>>
>>>> Hi Michaela,
>>>>
>>>> Lid just found now and bound to reship to the customer, also please
>>>> label the spare part item with SO# and the person to whom you will hand
>>>> over the item, so that it is easy for us to recognize and work will be
>>>> smooth thank you.
>>>>
>>>> Regards,
>>>> Den mark
>>>>
>>>> On Wed, Jun 10, 2020 at 5:55 PM Michaela Manibo <
>>>> [email-masked]> wrote:
>>>>
>>>>>
>>>>> Team,
>>>>>
>>>>> The customer is very furious now about the delay on the
>>>>> lid replacement? May we please have an update on this?
>>>>>
>>>>> This has been raised since April and it needs to be delivered the
>>>>> customer asap.
>>>>>
>>>>> Thanks
>>>>>
>>>>> On Sun, Jun 7, 2020 at 9:25 AM Michaela Manibo <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>> Please confirm if this item has been sent to the customer.
>>>>>>
>>>>>> Thank you
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Mon, May 25, 2020 at 10:17 PM Michaela Manibo <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hi Den,
>>>>>>>
>>>>>>> Please advise if this has been sent to the customer.  Thank you
>>>>>>>
>>>>>>> Regards,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Thu, May 7, 2020 at 9:08 AM April De Torres <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Michaela,
>>>>>>>>
>>>>>>>> Check with Denmark.
>>>>>>>>
>>>>>>>> On Wed, 6 May 2020, 9:24 pm Michaela Manibo, <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Hi Team,
>>>>>>>>>
>>>>>>>>> May we know if this has been collected from the vendor?
>>>>>>>>>
>>>>>>>>> Customer is following it up.. Please assist.
>>>>>>>>>
>>>>>>>>> Thanks
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Mon, May 4, 2020 at 9:14 PM Michaela Manibo <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> @April De Torres <[email-masked]>
>>>>>>>>>>
>>>>>>>>>> Please assist in arranging the collection of the lid from the
>>>>>>>>>> vendor so we can send this to the customer.
>>>>>>>>>>
>>>>>>>>>> Thanks
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Sun, May 3, 2020 at 12:17 PM Mylyn Vega <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hello Michaela,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Thank you for providing the below.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> We will be replacing the Bowl Lid – Grey.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Please arrange collection today before 3pm.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Have a great day ahead and stay safe.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Thank you and best regards,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *Mylyn Vega*
>>>>>>>>>>>
>>>>>>>>>>> *Sales Coordinator*
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *UAE weekend: Friday and Saturday*
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *MYLYN* VEGA
>>>>>>>>>>>
>>>>>>>>>>> LOGISTICS COORDINATOR
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> DUBAI SILICON OASIS FREE ZONE
>>>>>>>>>>> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
>>>>>>>>>>> PO BOX 450201  •  DUBAI - UAE
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *M  *+971 50 8217344  •  *T  *+971 4 326 3080 - Ext. 212
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *CONFIDENTIALITY*: This e-mail and any attachments are
>>>>>>>>>>> confidential and may be privileged. If you are not a named recipient,
>>>>>>>>>>> please notify the
>>>>>>>>>>>
>>>>>>>>>>> sender immediately and do not disclose the contents to another
>>>>>>>>>>> person, use it for any purpose or store or copy the information in any
>>>>>>>>>>> medium.
>>>>>>>>>>>
>>>>>>>>>>> Please consider your environmental responsibility. Before
>>>>>>>>>>> printing this e-mail message, ask yourself whether you really need a hard
>>>>>>>>>>> copy.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *From:* Michaela Manibo <[email-masked]>
>>>>>>>>>>> *Sent:* Sunday, May 3, 2020 11:45 AM
>>>>>>>>>>> *To:* Mylyn Vega <[email-masked]>
>>>>>>>>>>> *Cc:* customer care <[email-masked]>; Malak Nobeh <
>>>>>>>>>>> [email-masked]>; April De Torres <[email-masked]>
>>>>>>>>>>> *Subject:* Re: Damaged Item - SO 100122505 || Beaba - Babycook
>>>>>>>>>>> Neo with FREE SkipHop - Formula To Food Containers
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> HI Team,
>>>>>>>>>>>
>>>>>>>>>>> The customer just sent this now
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Thanks
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Sun, May 3, 2020 at 9:10 AM Mylyn Vega <[email-masked]>
>>>>>>>>>>> wrote:
>>>>>>>>>>>
>>>>>>>>>>> Dear Michaela,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Good Morning.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Hope my email finds you well.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> I am not asking for the proof of purchase since I received this
>>>>>>>>>>> already from you.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> In my below email, I am requiring you to provide the serial
>>>>>>>>>>> number and Batch date -  you may find it underneath the unit (see below
>>>>>>>>>>> sample). The one you previously provided is not the correct one.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Please send this to me ASAP to resolve this issue.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Have a great day ahead and stay safe.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Thank you and best regards,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *Mylyn Vega*
>>>>>>>>>>>
>>>>>>>>>>> *Sales Coordinator*
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *UAE weekend: Friday and Saturday*
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *MYLYN* VEGA
>>>>>>>>>>>
>>>>>>>>>>> LOGISTICS COORDINATOR
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> DUBAI SILICON OASIS FREE ZONE
>>>>>>>>>>> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
>>>>>>>>>>> PO BOX 450201  •  DUBAI - UAE
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *M  *+971 50 8217344  •  *T  *+971 4 326 3080 - Ext. 212
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *CONFIDENTIALITY*: This e-mail and any attachments are
>>>>>>>>>>> confidential and may be privileged. If you are not a named recipient,
>>>>>>>>>>> please notify the
>>>>>>>>>>>
>>>>>>>>>>> sender immediately and do not disclose the contents to another
>>>>>>>>>>> person, use it for any purpose or store or copy the information in any
>>>>>>>>>>> medium.
>>>>>>>>>>>
>>>>>>>>>>> Please consider your environmental responsibility. Before
>>>>>>>>>>> printing this e-mail message, ask yourself whether you really need a hard
>>>>>>>>>>> copy.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *From:* Michaela Manibo <[email-masked]>
>>>>>>>>>>> *Sent:* Tuesday, April 28, 2020 9:44 PM
>>>>>>>>>>> *To:* Mylyn Vega <[email-masked]>
>>>>>>>>>>> *Cc:* customer care <[email-masked]>; Malak Nobeh <
>>>>>>>>>>> [email-masked]>; April De Torres <[email-masked]>
>>>>>>>>>>> *Subject:* Re: Damaged Item - SO 100122505 || Beaba - Babycook
>>>>>>>>>>> Neo with FREE SkipHop - Formula To Food Containers
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Hi,
>>>>>>>>>>>
>>>>>>>>>>> Please see the attached sales order copy.
>>>>>>>>>>>
>>>>>>>>>>> Thanks
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Mon, Apr 27, 2020 at 6:22 PM Mylyn Vega <[email-masked]>
>>>>>>>>>>> wrote:
>>>>>>>>>>>
>>>>>>>>>>> Hello Michaela,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Hope all is well and safe.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Still waiting for the other requirements.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Look forward hearing from you the soonest.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Have a evening and stay safe.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Thank you and best regards,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *Mylyn Vega*
>>>>>>>>>>>
>>>>>>>>>>> *Sales Coordinator*
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *UAE weekend: Friday and Saturday*
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *[image: A picture containing bedroom Description automatically
>>>>>>>>>>> generated]*
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Follow us
>>>>>>>>>>>
>>>>>>>>>>> Babyzenmiddleeast
>>>>>>>>>>> <https://www.instagram.com/babyzenmiddleeast/?hl=en>,
>>>>>>>>>>> Beaba_middleeast
>>>>>>>>>>> <https://www.instagram.com/beaba_middleeast/?hl=en>,
>>>>>>>>>>> Ergobabymiddleeast
>>>>>>>>>>> <https://www.instagram.com/ergobabymiddleeast/?hl=en>,
>>>>>>>>>>> Sophielagirafe_middleeast
>>>>>>>>>>> <https://www.instagram.com/sophielagirafe_middleeast/>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *MYLYN* VEGA
>>>>>>>>>>>
>>>>>>>>>>> LOGISTICS COORDINATOR
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> DUBAI SILICON OASIS FREE ZONE
>>>>>>>>>>> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
>>>>>>>>>>> PO BOX 450201  •  DUBAI - UAE
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *M  *+971 50 8217344  •  *T  *+971 4 326 3080 - Ext. 212
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> CONFIDENTIALITY : This  e-mail  and  any attachments are
>>>>>>>>>>> confidential and may be privileged. If  you are not a named recipient,
>>>>>>>>>>> please notify the sender immediately and do not disclose the contents to
>>>>>>>>>>> another person, use it for any purpose or store or copy the information in
>>>>>>>>>>> any medium. Please consider your environmental responsibility.
>>>>>>>>>>> Before printing this e-mail message, ask yourself whether you really need a
>>>>>>>>>>> hard copy.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *From:* Mylyn Vega
>>>>>>>>>>> *Sent:* Wednesday, April 22, 2020 8:18 AM
>>>>>>>>>>> *To:* 'Michaela Manibo' <[email-masked]>
>>>>>>>>>>> *Cc:* customer care <[email-masked]>; Malak Nobeh <
>>>>>>>>>>> [email-masked]>; April De Torres <[email-masked]>
>>>>>>>>>>> *Subject:* RE: Damaged Item - SO 100122505 || Beaba - Babycook
>>>>>>>>>>> Neo with FREE SkipHop - Formula To Food Containers
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Hi Michaela,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Good Morning.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Hope you are well and safe.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Please provide the serial number and Batch date -  you may find
>>>>>>>>>>> it underneath the unit (see below sample). The one you provided is not the
>>>>>>>>>>> correct one.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Look forward hearing from you to solve this issue.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Have a great day ahead and stay safe.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Thank you and best regards,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *Mylyn Vega*
>>>>>>>>>>>
>>>>>>>>>>> *Sales Coordinator*
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *UAE weekend: Friday and Saturday*
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *[image: A person sitting on a bed Description automatically
>>>>>>>>>>> generated]*
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Follow us
>>>>>>>>>>>
>>>>>>>>>>> Babyzenmiddleeast
>>>>>>>>>>> <https://www.instagram.com/babyzenmiddleeast/?hl=en>,
>>>>>>>>>>> Beaba_middleeast
>>>>>>>>>>> <https://www.instagram.com/beaba_middleeast/?hl=en>,
>>>>>>>>>>> Ergobabymiddleeast
>>>>>>>>>>> <https://www.instagram.com/ergobabymiddleeast/?hl=en>,
>>>>>>>>>>> Sophielagirafe_middleeast
>>>>>>>>>>> <https://www.instagram.com/sophielagirafe_middleeast/>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *Dubai Silicon Oasis Free Zone*
>>>>>>>>>>>
>>>>>>>>>>> *Light Industrial Units, LIU 6, D7 & D8*
>>>>>>>>>>>
>>>>>>>>>>> *PO 45**0201 - Dubai - UAE*
>>>>>>>>>>>
>>>>>>>>>>> *Tel:  +971 4 326 3080, Ext 222*
>>>>>>>>>>>
>>>>>>>>>>> *Fax: +971 4 326 3428*
>>>>>>>>>>>
>>>>>>>>>>> www.mapyr.com
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> CONFIDENTIALITY : This  e-mail  and  any attachments are
>>>>>>>>>>> confidential and may be privileged. If  you are not a named recipient,
>>>>>>>>>>> please notify the sender immediately and do not disclose the contents to
>>>>>>>>>>> another person, use it for any purpose or store or copy the information in
>>>>>>>>>>> any medium. Please consider your environmental responsibility.
>>>>>>>>>>> Before printing this e-mail message, ask yourself whether you really need a
>>>>>>>>>>> hard copy.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *From:* Michaela Manibo <[email-masked]>
>>>>>>>>>>> *Sent:* Wednesday, April 22, 2020 8:02 AM
>>>>>>>>>>> *To:* Mylyn Vega <[email-masked]>
>>>>>>>>>>> *Cc:* customer care <[email-masked]>; Malak Nobeh <
>>>>>>>>>>> [email-masked]>; April De Torres <[email-masked]>
>>>>>>>>>>> *Subject:* Re: Damaged Item - SO 100122505 || Beaba - Babycook
>>>>>>>>>>> Neo with FREE SkipHop - Formula To Food Containers
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Hi Mylyn,
>>>>>>>>>>>
>>>>>>>>>>> Good morning.
>>>>>>>>>>>
>>>>>>>>>>> Please see the information below from the customer and the
>>>>>>>>>>> attached sales order,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Thanks
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Sun, Apr 12, 2020 at 8:58 AM Mylyn Vega <[email-masked]>
>>>>>>>>>>> wrote:
>>>>>>>>>>>
>>>>>>>>>>> Dear Michaela,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Good Morning.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Well received of your aftersales email.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Grateful if you could send me the below details:
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> 1. Copy of your customer receipt
>>>>>>>>>>>
>>>>>>>>>>> 2. Serial number and Batch date -  you may find it underneath
>>>>>>>>>>> the unit (see below sample)
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> We look forward to hearing from you.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Have a great day ahead and stay safe.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Thank you and best regards,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *Mylyn Vega*
>>>>>>>>>>>
>>>>>>>>>>> *Sales Coordinator*
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *UAE weekend: Friday and Saturday*
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *[image: A person sitting on a bed Description automatically
>>>>>>>>>>> generated]*
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Follow us
>>>>>>>>>>>
>>>>>>>>>>> Babyzenmiddleeast
>>>>>>>>>>> <https://www.instagram.com/babyzenmiddleeast/?hl=en>,
>>>>>>>>>>> Beaba_middleeast
>>>>>>>>>>> <https://www.instagram.com/beaba_middleeast/?hl=en>,
>>>>>>>>>>> Ergobabymiddleeast
>>>>>>>>>>> <https://www.instagram.com/ergobabymiddleeast/?hl=en>,
>>>>>>>>>>> Sophielagirafe_middleeast
>>>>>>>>>>> <https://www.instagram.com/sophielagirafe_middleeast/>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *Dubai Silicon Oasis Free Zone*
>>>>>>>>>>>
>>>>>>>>>>> *Light Industrial Units, LIU 6, D7 & D8*
>>>>>>>>>>>
>>>>>>>>>>> *PO 45**0201 - Dubai - UAE*
>>>>>>>>>>>
>>>>>>>>>>> *Tel:  +971 4 326 3080, Ext 222*
>>>>>>>>>>>
>>>>>>>>>>> *Fax: +971 4 326 3428*
>>>>>>>>>>>
>>>>>>>>>>> www.mapyr.com
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> CONFIDENTIALITY : This  e-mail  and  any attachments are
>>>>>>>>>>> confidential and may be privileged. If  you are not a named recipient,
>>>>>>>>>>> please notify the sender immediately and do not disclose the contents to
>>>>>>>>>>> another person, use it for any purpose or store or copy the information in
>>>>>>>>>>> any medium. Please consider your environmental responsibility.
>>>>>>>>>>> Before printing this e-mail message, ask yourself whether you really need a
>>>>>>>>>>> hard copy.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> ------------------------------
>>>>>>>>>>>
>>>>>>>>>>> *From:* Michaela Manibo <[email-masked]>
>>>>>>>>>>> *Sent:* Saturday, April 11, 2020 6:01:14 PM
>>>>>>>>>>> *To:* April Garrido <[email-masked]>
>>>>>>>>>>> *Cc:* customer care <[email-masked]>; Malak Nobeh <
>>>>>>>>>>> [email-masked]>; April De Torres <[email-masked]>
>>>>>>>>>>> *Subject:* Fwd: Damaged Item - SO 100122505 || Beaba - Babycook
>>>>>>>>>>> Neo with FREE SkipHop - Formula To Food Containers
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Hi Team,
>>>>>>>>>>>
>>>>>>>>>>> Please assist us on this case as we have a very upset customer
>>>>>>>>>>> who received an item damaged. Customer prefers getting a lid replacement as
>>>>>>>>>>> it will take longer time to replace the whole item. Customer is in KSA.
>>>>>>>>>>>
>>>>>>>>>>> Please check what can be done on this case.
>>>>>>>>>>>
>>>>>>>>>>> @ <[email-masked]> Aprille . Please assist as we are not
>>>>>>>>>>> able to see the PO number.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> BNDL-MD-BBC+SKFC-MD-912642-FOC-MD-9H497510
>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1122668>
>>>>>>>>>>>
>>>>>>>>>>> Beaba - Babycook Neo with FREE SkipHop - Formula To Food
>>>>>>>>>>> Containers
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> ---------- Forwarded message ---------
>>>>>>>>>>> From: *Michaela Manibo* <[email-masked]>
>>>>>>>>>>> Date: Sat, Apr 11, 2020 at 5:55 PM
>>>>>>>>>>> Subject: Damaged Item - SO 100122505 || Beaba - Babycook Neo
>>>>>>>>>>> with FREE SkipHop - Formula To Food Containers
>>>>>>>>>>> To: <[email-masked]>
>>>>>>>>>>> Cc: Jeffin Joy <[email-masked]>, Malak Nobeh <
>>>>>>>>>>> [email-masked]>, customer care <[email-masked]>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Hi Team,
>>>>>>>>>>>
>>>>>>>>>>> Please assist us on this case as we have a very upset customer
>>>>>>>>>>> who received an item damaged. Customer prefers getting a lid replacement as
>>>>>>>>>>> it will take longer time to replace the whole item. Customer is in KSA.
>>>>>>>>>>>
>>>>>>>>>>> Please check what can be done on this case.
>>>>>>>>>>>
>>>>>>>>>>> @Jeffin Joy <[email-masked]>
>>>>>>>>>>>
>>>>>>>>>>> Please assist as we are not able to see the PO number.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> BNDL-MD-BBC+SKFC-MD-912642-FOC-MD-9H497510
>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1122668>
>>>>>>>>>>>
>>>>>>>>>>> Beaba - Babycook Neo with FREE SkipHop - Formula To Food
>>>>>>>>>>> Containers
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Thanks!
>>>>>>>>>>>
>>>>>>>>>>>