Subject: Re: Missing Items 600732801
From: Abdelmohsen basha <[email-masked]>
To: Denmark A <[email-masked]>
Cc: Ekta Jesswani <[email-masked]>, "Alina D'Souza" <[email-masked]>, Angeli Fontillas <[email-masked]>, Afra Syed <[email-masked]>, Mohit Caleb <[email-masked]>, Anas nazzal <[email-masked]>, "Outbound.fc" <[email-masked]>, Vipin Raj <[email-masked]>, Mostafa Said <[email-masked]>, Syed Yakoob <[email-masked]>, customer care <[email-masked]>, Amir Julkarnain <[email-masked]>, Mohamed Magdy <[email-masked]>, Ashish Nair <[email-masked]>
Date: Wed, 5 Aug 2020 09:36:19 +0400
List-Id: <ccteam.mumzworld.com>

Receive the item in damage and refund the customer

Thanks

On Wed, 5 Aug 2020 at 08:44, Denmark A <[email-masked]> wrote:

> Dear Ekta,
>
> Thank you very much for your response.
>
> @Abdelmohsen basha <[email-masked]>  please check the case to
> proceed.
>
> Best Regards,
>
> Michael R.
>
>
>
> On Tue, Aug 4, 2020 at 7:51 PM Ekta Jesswani <[email-masked]> wrote:
>
>> Hi Denmark,
>>
>> The item received by the customer was damaged and we offered her the
>> replacement.
>> Since we are unable to sell the item any longer due to the damage, the
>> item should be received in damaged location
>>
>> Moreover, this is not for me to decide or approve.
>>
>> @Mohamed Magdy <[email-masked]>  Please advise.
>>
>> Thanks
>>
>> Regards,
>> Ekta
>>
>> On Tue, 4 Aug 2020 at 14:41, Denmark A <[email-masked]> wrote:
>>
>>>
>>> Dear Ekta and Team,
>>>
>>> Good Day!
>>>
>>> Above SO was received in WH last 07/22/2020 old item *MW-DMG-LGSF-FN001E
>>> *which we can received only as damage item, item was replaced with
>>> another SO#600930315 new item communicated by the CS Team.
>>>
>>>
>>> @Ekta Jesswani <[email-masked]>  please advise in regards to the
>>> pending CRA_AR_RE13600 from 600732801 to proceed.
>>>
>>> Best Regards,
>>>
>>> Michael R.
>>>
>>> On Mon, Jul 20, 2020 at 12:54 PM Ashish Nair <[email-masked]>
>>> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> Please be informed that as of now we dont have stock of this item in
>>>> Returns or damage.
>>>>
>>>> NS & LFS stock as of today is 0 qty.
>>>>
>>>>
>>>> Regards,
>>>>
>>>> *Ashish.S.Nair*
>>>> Inventory Controller
>>>>
>>>>
>>>> *E* [email-masked]
>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>>> UAE
>>>>
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>>>>
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>>>>
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>>>>
>>>> Confidentiality Notice: This e-mail message, including any attachments,
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>>>>
>>>>
>>>>
>>>> On Mon, Jul 20, 2020 at 12:45 PM Angeli Fontillas <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hello Team,
>>>>>
>>>>> Can we check if the part can be taken from the returned piece or old
>>>>> stock for this if we have?
>>>>>
>>>>> Please advise as we need to update the customer today.
>>>>>
>>>>> Thank you.
>>>>>
>>>>>
>>>>>
>>>>> On Mon, 20 Jul 2020 at 11:45, Angeli Fontillas <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hello Afra/ Ekta,
>>>>>>
>>>>>> Kindly advise on this please, the missing part was not found as
>>>>>> confirmed by the warehouse team and the item was discounted and it's now in
>>>>>> original price.
>>>>>>
>>>>>> https://www.mumzworld.com/en/snuzpod-3-3-in-1-bedside-crib-natural
>>>>>>
>>>>>>
>>>>>> Customer needs a replacement or a refund.
>>>>>>
>>>>>> Please advise.
>>>>>>
>>>>>> Thank you.
>>>>>>
>>>>>> On Mon, 20 Jul 2020 at 11:35, Angeli Fontillas <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hello Team,
>>>>>>>
>>>>>>> May we have an update on this please?
>>>>>>>
>>>>>>> Customer is following up and needs the item urgently as she will be
>>>>>>> ibing birth anytime soon
>>>>>>>
>>>>>>> Please advise.
>>>>>>>
>>>>>>> Thank you.
>>>>>>>
>>>>>>> On Sun, 19 Jul 2020 at 09:15, Ashish Nair <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Mohit,
>>>>>>>>
>>>>>>>> Please be informed that the missing parts was not found &  subject
>>>>>>>> sku is an *discounted item.*
>>>>>>>>
>>>>>>>> *Regards,*
>>>>>>>>
>>>>>>>> *Ashish.S.Nair*
>>>>>>>> Inventory Controller
>>>>>>>>
>>>>>>>>
>>>>>>>> *E* [email-masked]
>>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>>> Dubai, UAE
>>>>>>>>
>>>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>>>> <https://twitter.com/mumzworld>
>>>>>>>>
>>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>>
>>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>>
>>>>>>>> Confidentiality Notice: This e-mail message, including any
>>>>>>>> attachments, is for the sole use of the intended recipient(s) and may
>>>>>>>> contain confidential and privileged information. Any unauthorized review,
>>>>>>>> use, disclosure or distribution of this information is prohibited, and may
>>>>>>>> be punishable by law. If this was sent to you in error, please notify the
>>>>>>>> sender by reply e-mail and destroy all copies of the original message.
>>>>>>>> Please consider the environment before printing this e-mail.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sun, Jul 19, 2020 at 9:09 AM Mohit Caleb <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> +Ashish Nair <[email-masked]>
>>>>>>>>>
>>>>>>>>> Kindly support for checking missing parts
>>>>>>>>> ᐧ
>>>>>>>>>
>>>>>>>>> On Sat, Jul 18, 2020 at 6:18 PM Anas nazzal <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Dear Team,
>>>>>>>>>>
>>>>>>>>>> KIndly assist with the below customer as he keeps calling to
>>>>>>>>>> follow up.
>>>>>>>>>>
>>>>>>>>>> Best Regards,
>>>>>>>>>> Anas Nazzal
>>>>>>>>>>
>>>>>>>>>> On Sat, Jul 18, 2020 at 9:00 AM Afra Syed <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Mostafa and Mohit,
>>>>>>>>>>>
>>>>>>>>>>> As i can see that this item is our product.
>>>>>>>>>>> Could you please check on this.
>>>>>>>>>>>
>>>>>>>>>>> Let me also check with the buyer from my end on this.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Fri, 17 Jul 2020 at 16:42, Anas nazzal <[email-masked]>
>>>>>>>>>>> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Dear Team,
>>>>>>>>>>>> The below customer complained that  there is a piece with
>>>>>>>>>>>> wrong size that needs to be replaced in SnuzPod 2 - 3-in-1
>>>>>>>>>>>> Bedside Crib with Mattress - Natural
>>>>>>>>>>>>
>>>>>>>>>>>> Order Number   600732801
>>>>>>>>>>>> SKU                    MW-DMG-LGSF-FN001E
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>>
>>>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> *Regards,*
>>>>>>>
>>>>>>> *Angeli Fontillas*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>> *Regards,*
>>>>>>
>>>>>> *Angeli Fontillas*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>> --
>>>>> *Regards,*
>>>>>
>>>>> *Angeli Fontillas*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>
>>
>> --
>> *Regards, *
>>
>>
>>