Subject: Re: Missing Items 600732801
From: Denmark A <[email-masked]>
To: Ekta Jesswani <[email-masked]>, Abdelmohsen basha <[email-masked]>
Cc: "Alina D'Souza" <[email-masked]>, Angeli Fontillas <[email-masked]>, Afra Syed <[email-masked]>, Mohit Caleb <[email-masked]>, Anas nazzal <[email-masked]>, "Outbound.fc" <[email-masked]>, Vipin Raj <[email-masked]>, Mostafa Said <[email-masked]>, Syed Yakoob <[email-masked]>, customer care <[email-masked]>, Amir Julkarnain <[email-masked]>, Mohamed Magdy <[email-masked]>, Ashish Nair <[email-masked]>
Date: Wed, 5 Aug 2020 08:44:27 +0400
List-Id: <ccteam.mumzworld.com>

Dear Ekta,

Thank you very much for your response.

@Abdelmohsen basha <[email-masked]>  please check the case to proceed.

Best Regards,

Michael R.

On Tue, Aug 4, 2020 at 7:51 PM Ekta Jesswani <[email-masked]> wrote:

> Hi Denmark,
>
> The item received by the customer was damaged and we offered her the
> replacement.
> Since we are unable to sell the item any longer due to the damage, the
> item should be received in damaged location
>
> Moreover, this is not for me to decide or approve.
>
> @Mohamed Magdy <[email-masked]>  Please advise.
>
> Thanks
>
> Regards,
> Ekta
>
> On Tue, 4 Aug 2020 at 14:41, Denmark A <[email-masked]> wrote:
>
>>
>> Dear Ekta and Team,
>>
>> Good Day!
>>
>> Above SO was received in WH last 07/22/2020 old item *MW-DMG-LGSF-FN001E
>> *which we can received only as damage item, item was replaced with
>> another SO#600930315 new item communicated by the CS Team.
>>
>>
>> @Ekta Jesswani <[email-masked]>  please advise in regards to the
>> pending CRA_AR_RE13600 from 600732801 to proceed.
>>
>> Best Regards,
>>
>> Michael R.
>>
>> On Mon, Jul 20, 2020 at 12:54 PM Ashish Nair <[email-masked]>
>> wrote:
>>
>>> Hi Team,
>>>
>>> Please be informed that as of now we dont have stock of this item in
>>> Returns or damage.
>>>
>>> NS & LFS stock as of today is 0 qty.
>>>
>>>
>>> Regards,
>>>
>>> *Ashish.S.Nair*
>>> Inventory Controller
>>>
>>>
>>> *E* [email-masked]
>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>> UAE
>>>
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>>>
>>> On Mon, Jul 20, 2020 at 12:45 PM Angeli Fontillas <[email-masked]>
>>> wrote:
>>>
>>>> Hello Team,
>>>>
>>>> Can we check if the part can be taken from the returned piece or old
>>>> stock for this if we have?
>>>>
>>>> Please advise as we need to update the customer today.
>>>>
>>>> Thank you.
>>>>
>>>>
>>>>
>>>> On Mon, 20 Jul 2020 at 11:45, Angeli Fontillas <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hello Afra/ Ekta,
>>>>>
>>>>> Kindly advise on this please, the missing part was not found as
>>>>> confirmed by the warehouse team and the item was discounted and it's now in
>>>>> original price.
>>>>>
>>>>> https://www.mumzworld.com/en/snuzpod-3-3-in-1-bedside-crib-natural
>>>>>
>>>>>
>>>>> Customer needs a replacement or a refund.
>>>>>
>>>>> Please advise.
>>>>>
>>>>> Thank you.
>>>>>
>>>>> On Mon, 20 Jul 2020 at 11:35, Angeli Fontillas <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hello Team,
>>>>>>
>>>>>> May we have an update on this please?
>>>>>>
>>>>>> Customer is following up and needs the item urgently as she will be
>>>>>> ibing birth anytime soon
>>>>>>
>>>>>> Please advise.
>>>>>>
>>>>>> Thank you.
>>>>>>
>>>>>> On Sun, 19 Jul 2020 at 09:15, Ashish Nair <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Mohit,
>>>>>>>
>>>>>>> Please be informed that the missing parts was not found &  subject
>>>>>>> sku is an *discounted item.*
>>>>>>>
>>>>>>> *Regards,*
>>>>>>>
>>>>>>> *Ashish.S.Nair*
>>>>>>> Inventory Controller
>>>>>>>
>>>>>>>
>>>>>>> *E* [email-masked]
>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>> Dubai, UAE
>>>>>>>
>>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>>> facebook] <https://www.facebook.com/mumzworld> 
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>>>>>>> <https://twitter.com/mumzworld>
>>>>>>>
>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>
>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>
>>>>>>> Confidentiality Notice: This e-mail message, including any
>>>>>>> attachments, is for the sole use of the intended recipient(s) and may
>>>>>>> contain confidential and privileged information. Any unauthorized review,
>>>>>>> use, disclosure or distribution of this information is prohibited, and may
>>>>>>> be punishable by law. If this was sent to you in error, please notify the
>>>>>>> sender by reply e-mail and destroy all copies of the original message.
>>>>>>> Please consider the environment before printing this e-mail.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sun, Jul 19, 2020 at 9:09 AM Mohit Caleb <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> +Ashish Nair <[email-masked]>
>>>>>>>>
>>>>>>>> Kindly support for checking missing parts
>>>>>>>> ᐧ
>>>>>>>>
>>>>>>>> On Sat, Jul 18, 2020 at 6:18 PM Anas nazzal <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Dear Team,
>>>>>>>>>
>>>>>>>>> KIndly assist with the below customer as he keeps calling to
>>>>>>>>> follow up.
>>>>>>>>>
>>>>>>>>> Best Regards,
>>>>>>>>> Anas Nazzal
>>>>>>>>>
>>>>>>>>> On Sat, Jul 18, 2020 at 9:00 AM Afra Syed <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Mostafa and Mohit,
>>>>>>>>>>
>>>>>>>>>> As i can see that this item is our product.
>>>>>>>>>> Could you please check on this.
>>>>>>>>>>
>>>>>>>>>> Let me also check with the buyer from my end on this.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Fri, 17 Jul 2020 at 16:42, Anas nazzal <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>>> Dear Team,
>>>>>>>>>>> The below customer complained that  there is a piece with wrong
>>>>>>>>>>> size that needs to be replaced in SnuzPod 2 - 3-in-1 Bedside
>>>>>>>>>>> Crib with Mattress - Natural
>>>>>>>>>>>
>>>>>>>>>>> Order Number   600732801
>>>>>>>>>>> SKU                    MW-DMG-LGSF-FN001E
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>>
>>>>>>
>>>>>> --
>>>>>> *Regards,*
>>>>>>
>>>>>> *Angeli Fontillas*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>> --
>>>>> *Regards,*
>>>>>
>>>>> *Angeli Fontillas*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>
>>>>
>>>> --
>>>> *Regards,*
>>>>
>>>> *Angeli Fontillas*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>>> <[email-masked]> │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>
>
> --
> *Regards, *
>
>
>