Subject: Re: Order # 100171095 /2990845653 << Reference ID: 63143330 >>
From: Omar Khaled <[email-masked]>
To: [email-masked]
Cc: Taqwa Ali <[email-masked]>, customer care <[email-masked]>
Date: Tue, 4 Aug 2020 16:00:49 +0200
List-Id: <ccteam.mumzworld.com>

Dear DHL Team,

Kindly check the below details as per your request :

Customer mentioned his name on our website *Abu Sultan*, and he verified
that he is the same person on the passport
Customer Full Name : *فيصل بن عايد بن فرحان العنزي*
Order No. #*100171095*
Address :

*بترومين / حلس لترحيل البضائعAl FalahJeddah,Saudi Arabia*
Phone Number : *+966558780331*

So please deliver the order to the customer and provide us with the new
AWB, to inform the customer that the order will be re-shipped again to him
asap.

Thanks & Regards,
Omar Khaled

On Tue, Aug 4, 2020 at 2:30 PM <[email-masked]> wrote:

> Hi Omar,
>
>
> Good day.
>
>
> The subject shipment was returned. A new waybill will have to be
> generated, in order to reship.
>
>
> Please request the consignee to mention the correct name & details.
>
>
> Should you require any further assistance, please contact me directly.
>
> Best Regards,
>
> *Khalid Khalfan*
> Key Account Advisor
>
> DHL EXPRESS
> P.O.Box 6252
> Dubai
> United Arab Emirates
> 2924114
>
>
>
>
>
>
>
>
> >> *Original Message ...*
> >> From: [email-masked]
> >> To: [email-masked]
> >> Cc: [email-masked], [email-masked]
> >> Subject: Re: Order # 100171095 /2990845653 << Reference ID: 63143330 >>
> >> Sent: 08/03/2020 21:49
> >>
> >>
>
> Hi Omar,
>
>
>
> Good day.
>
>
>
> We are checking with our concerned team on the solution. I shall keep you
> posted, with their updates.
>
>
> Should you require any further assistance, please contact me directly.
>
> Best Regards,
>
> *Khalid Khalfan*
> Key Account Advisor
>
> DHL EXPRESS
> P.O.Box 6252
> Dubai
> United Arab Emirates
> 2924114
>
>
>
>
>
>
>
>
>
>
> >> *Original Message ...*
> >> From: [email-masked]
> >> To: [email-masked]
> >> Cc: [email-masked], [email-masked]
> >> Subject: Re: Order # 100171095 /2990845653 << Reference ID: 63143330 >>
> >> Sent: Mon, 03 Aug 2020 09:57:46 UTC+02:00
> >>
> >>
> Dear Team,
>
> >>
> Kindly be informed that the name of (Abo Sultan) is a given nickname from
> the customer, and he is the same person in the passport ID.
> So please kindly we need to proceed further to deliver the order asap.
>
> >>
> Thanks & Regards,
> Omar Khaled
>
>
> >>
> On Sun, Aug 2, 2020 at 10:55 AM <[email-masked]> wrote:
> >>
>
>> Dear Omar,
>> >>
>>
>>
>> >>
>>
>> Good Afternoon,
>> >>
>>
>>
>> >>
>>
>> The Passport  copy you provided doesn’t match with the manifest name “ABU
>> SULTAN”
>>
>>
>> >>
>>
>>
>> >>
>>
>>
>> >>
>> Should you require any further assistance, please contact me directly.
>>
>> >>
>>
>> >>
>>
>> >>
>> Best Regards,
>>
>> >>
>>
>> >>
>> *Grace Wangui*
>> Key Account Advisor
>>
>> >>
>> DHL EXPRESS
>> P.O.Box 6252
>> Dubai
>> United Arab Emirates
>> 2924453
>>
>>
>> >>
>>
>> [[:removedImage(AEKAD_Time1591580709219.jpg):]]
>> >>
>>
>>
>> >>
>>
>> >>
>>
>>
>> >>
>>
>> >>
>>
>>
>> >>
>> >>
>>
>> >> *Original Message ...*
>> >> From: [email-masked]
>> >> To: [email-masked]
>> >> Cc: [email-masked], [email-masked]
>> >> Subject: Re: Order # 100171095 /2990845653
>> >> Sent: Sat, 01 Aug 2020 12:46:36 UTC+02:00
>> >>
>> >>
>> Dear Team,
>>
>> >>
>> Kindly we need an urgent update for this case, as per there is no
>> movement regarding this shipment till today, and we need to deliver the
>> order to the customer as soon as possible, and the customer sent us his
>> passport so we can proceed further.
>>
>> >>
>> So please check this case, so we can reply to the customer with a proper
>> response.
>>
>> >>
>> [[:removedImage(image.png):]]
>> >>
>>
>> >>
>> Thanks & Regards,
>> Omar Khaled
>>
>>
>> >>
>> On Sat, Aug 1, 2020 at 12:39 PM Amir Julkarnain <[email-masked]>
>> wrote:
>> >>
>>
>>> + @[email-masked] <[email-masked]>
>>>
>>> >>
>>> On Wed, 29 Jul 2020 at 12:49, Taqwa Ali <[email-masked]> wrote:
>>> >>
>>>
>>>> Dear Team
>>>> >>
>>>>
>>>> >>
>>>> Please assist, and arrange urgent delivery
>>>>
>>>> >>
>>>> Name : Faisal Ayed f Alenazi
>>>>
>>>> >>
>>>> [[:removedImage(image.png):]]
>>>> >>
>>>>
>>>> >>
>>>> Regard
>>>> Taqwa
>>>>
>>>
>>> >>
>>>
>>> >>
>>> --
>>> >>
>>> *Amir Hussain Julkarnain*
>>> >> Junior Team Leader
>>> >> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>> <[email-masked]> │ w: www.mumzworld.com
>>> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>> District, PO Box 500245, Dubai, UAE
>>> >>
>>> >>
>>>
>>
>> >>
>>
>>
>> >>
>>
>
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