Subject: RE: Cam - Cot Set 3pcs - Grey BK-G280 600807389 vip
From: "Mari Ibasan \(CW.Accounts\)" <[email-masked]>
To: "'Alina D'Souza'" <[email-masked]>
Cc: "'Support'" <[email-masked]>, "'Denmark A'" <[email-masked]>, "'Mohamed Magdy'" <[email-masked]>, "'customer care'" <[email-masked]>, "'Account'" <[email-masked]>
Date: Tue, 4 Aug 2020 18:00:15 +0400
List-Id: <ccteam.mumzworld.com>

Sorry but its not now under our responsibility. Item has been delivered to your warehouse on 15 Apr 2020. It has been almost 3-4 months has passed.

You can advised your customer to send to repair shop.

 

From: Alina D'Souza <[email-masked]> 
Sent: Tuesday, August 4, 2020 5:54 PM
To: Mari Ibasan (CW.Accounts) <[email-masked]>
Cc: Support <[email-masked]>; Denmark A <[email-masked]>; Mohamed Magdy <[email-masked]>; customer care <[email-masked]>; Account <[email-masked]>
Subject: Re: Cam - Cot Set 3pcs - Grey BK-G280 600807389 vip

Hi Mari,

Po number - POMUMZ_DXB178973

She is the same customer we had installed the wardrobe twice. Customer is very unhappy for the issues she had in the past as well as with the quality of the items.

Customer does not want to exchange wants it to be fixed as the soonest as she recently delivered the baby and is on bed rest.

Regards,

Alina

 

On Tue, Aug 4, 2020 at 5:31 PM Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> > wrote:

PO number pls.

From: Alina D'Souza <[email-masked] <mailto:[email-masked]> > 
Sent: Tuesday, August 4, 2020 4:52 PM
To: Support <[email-masked] <mailto:[email-masked]> >; Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> >; Denmark A <[email-masked] <mailto:[email-masked]> >; Mohamed Magdy <[email-masked] <mailto:[email-masked]> >
Cc: customer care <[email-masked] <mailto:[email-masked]> >
Subject: Cam - Cot Set 3pcs - Grey BK-G280 600807389 vip

Hi Team,

Customer just delivered a baby 3 weeks ago and while assembling found out that the bed is broken

Order placed -  12th April

Delivered - 13th May

Please advise if we can assist the customer's complaint

 

600807389

 <https://3651277.app.netsuite.com/app/common/item/item.nl?id=857109> BK-G280

Cam - Cot Set 3pcs - Grey

 

+

 

Regards,

Alina