Subject: Re: 600927352_2 - UPDATE
From: Anas nazzal <[email-masked]>
To: Eugene Mugisa <[email-masked]>
Cc: Road Rider Customer Support <[email-masked]>, Muhammad Ayoub <[email-masked]>, customer care <[email-masked]>, Uae Lastmile <[email-masked]>, Naib Khan <[email-masked]>
Date: Tue, 4 Aug 2020 17:09:24 +0400
List-Id: <ccteam.mumzworld.com>

Dear Eugene,,

Your kind support is highly required, as the customer confirmed that no
delivery has been done so far.

Best regards,
Anas Nazzal

On Tue, Aug 4, 2020 at 4:31 PM Naib Khan <[email-masked]> wrote:

> +Muhammad Ayoub <[email-masked]>  Any update on this?
>
> Regards.
> Naib
>
>
> On Tue, 4 Aug 2020 at 15:26, Anas nazzal <[email-masked]> wrote:
>
>> Dear Team,
>>
>> Kindly assist with the below customer as he keeps calling to follow up.
>>
>> Best Regards,
>> Anas Nazzal
>>
>> On Tue, Aug 4, 2020 at 12:29 PM Angeli Fontillas <[email-masked]>
>> wrote:
>>
>>> Hello Team,
>>>
>>> May we have an update on this please?
>>>
>>> Customer is on the line and wants it to be sorted out now.
>>>
>>> Please advise.
>>>
>>> Thank you.
>>>
>>>
>>>
>>>
>>>
>>> On Mon, 3 Aug 2020 at 18:43, Mary Anne Agapito <[email-masked]>
>>> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> The customer called in still interested in this order.
>>>>
>>>> Where is the shipment? The customer doesn't want to cancel the order,
>>>> she is still interested.
>>>>
>>>> Please deliver tomorrow without fail.
>>>>
>>>> Thank you
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> On Thu, Jul 30, 2020 at 10:16 AM Michaela Manibo <
>>>> [email-masked]> wrote:
>>>>
>>>>> Team,
>>>>>
>>>>> We need an update on this order ASAP please?  Customer is so
>>>>> frustrated with this ongoing issue.  Please advise where this order is now.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Wed, Jul 29, 2020 at 2:59 PM Michaela Manibo <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> @Uae Lastmile <[email-masked]>
>>>>>>
>>>>>> As per the courier, they don't have the order. Can you check this
>>>>>> ASAP please?
>>>>>>
>>>>>> Thanks
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Wed, Jul 29, 2020 at 2:28 PM Michaela Manibo <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hi Road Rider team,
>>>>>>>
>>>>>>> Please update us on the whereabouts of this order as we need to
>>>>>>> communicate it to the customer immediately. I called earlier and was asked
>>>>>>> to call back now I can't reach anyone on 0547016546
>>>>>>>
>>>>>>> This was raised for a week now and still no update.
>>>>>>>
>>>>>>> Please advise.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>
>>> --
>>> *Regards,*
>>>
>>> *Angeli Fontillas*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>> <[email-masked]> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>