Subject: Re: Order 600939772 - Unable to Close Order
From: Ekta Jesswani <[email-masked]>
To: Samiya Sheikh <[email-masked]>
Cc: Pradeep M <[email-masked]>, Christian Mendoza <[email-masked]>, Amr Abed <[email-masked]>, Customer Care Team <[email-masked]>
Date: Tue, 4 Aug 2020 17:00:56 +0400
List-Id: <ccteam.mumzworld.com>

Hi Pradeep,

The customer had previously paid the order through credit card.
The order was cancelled and we need to place a new order.

While closing the old order, we are getting errors and since no bank
transfer option, we are unable to create a new order.

Thanks

Regards,
Ekta

On Tue, 4 Aug 2020 at 16:40, Samiya Sheikh <[email-masked]> wrote:

> Hi Pradeep,
>
> Bank transfer option isn't available.
>
> regards
>
> On Tue, Aug 4, 2020 at 4:36 PM Pradeep M <[email-masked]> wrote:
>
>> Hi Christian,
>>
>> May I know what payment method used while reordering?
>>
>> Is Bank transfer method available?
>>
>> Thanks,
>> Pradeep M
>>
>> On 08/04/2020 05:45 PM, Christian Mendoza wrote:
>>
>> Hi Team,
>>
>> May we have an update on this? Customer is waiting for resolution.
>>
>> Thank you and Best Regards,
>>
>>
>>
>> On Tue, Aug 4, 2020 at 6:06 PM Samiya Sheikh <[email-masked]>
>> wrote:
>>
>>> Hi Team,
>>>
>>> Kindly update on this urgently. cannot reorder.
>>>
>>>
>>> Regards
>>>
>>> On Mon, Aug 3, 2020 at 5:19 PM Amr Abed <[email-masked]> wrote:
>>>
>>>> Looping Pradeep to check
>>>>
>>>>
>>>> Amr
>>>>
>>>> On Mon, Aug 3, 2020, 16:42 Ekta Jesswani <[email-masked]> wrote:
>>>>
>>>>> Hi Amr,
>>>>>
>>>>> I'm trying to do credit memo and close the subject order (it was
>>>>> canceled instead of closed), but it is giving me the below error
>>>>>
>>>>>
>>>>>
>>>>> Further, while trying to create a new order, we are not getting the
>>>>> Bank Transfer payment option.
>>>>>
>>>>> Please advise.
>>>>>
>>>>> Thanks
>>>>>
>>>>> --
>>>>> *Regards, *
>>>>>
>>>>>
>>>>>
>>

-- 
*Regards, *