Subject: RE: Order #600926155 // Sku :PS-VT80-199500 // Name :Paw Patrol - Chase Learning Watch // DEFECTIVE
From: <[email-masked]>
To: "'Denmark A'" <[email-masked]>
Cc: "'customer care'" <[email-masked]>, "'Returns.fc'" <[email-masked]>, "'Kenneth Nwaso'" <[email-masked]>, "'Michael Rolle'" <[email-masked]>, "'Abdelmohsen basha'" <[email-masked]>, "'Mohamed Magdy'" <[email-masked]>, "'Shady Elgendy'" <[email-masked]>, "'Alina D'Souza'" <[email-masked]>
Date: Tue, 4 Aug 2020 16:47:06 +0400
List-Id: <ccteam.mumzworld.com>

Hi Denmark,

Attached CN.

Thanks and Regards,

Husain Poonawala

Mob: +971 55 3001469

Email:  <mailto:[email-masked]> [email-masked]

Web:    <http://www.playsmartme.com/> www.playsmartme.com

From: Denmark A <[email-masked]> 
Sent: Tuesday, August 4, 2020 11:06 AM
To: Husain <[email-masked]>
Cc: customer care <[email-masked]>; Returns.fc <[email-masked]>; Kenneth Nwaso <[email-masked]>; Michael Rolle <[email-masked]>; Abdelmohsen basha <[email-masked]>; Mohamed Magdy <[email-masked]>; Shady Elgendy <[email-masked]>; Alina D'Souza <[email-masked]>
Subject: Re: Order #600926155 // Sku :PS-VT80-199500 // Name :Paw Patrol - Chase Learning Watch // DEFECTIVE

Dear Husain, 

Please find the attached VRA for your reference, and issue us a credit note, Thank you.

Regards, 

Den mark

On Tue, Aug 4, 2020 at 10:58 AM <[email-masked] <mailto:[email-masked]> > wrote:

Hi Denmark,

Kindly share VRA document.

Thanks and Regards,

Husain Poonawala

Mob: +971 55 3001469

Email:  <mailto:[email-masked]> [email-masked]

Web:    <http://www.playsmartme.com/> www.playsmartme.com

From: Denmark A <[email-masked] <mailto:[email-masked]> > 
Sent: Tuesday, August 4, 2020 9:31 AM
To: Husain <[email-masked] <mailto:[email-masked]> >
Cc: customer care <[email-masked] <mailto:[email-masked]> >; Returns.fc <[email-masked] <mailto:[email-masked]> >; Kenneth Nwaso <[email-masked] <mailto:[email-masked]> >; Michael Rolle <[email-masked] <mailto:[email-masked]> >; Abdelmohsen basha <[email-masked] <mailto:[email-masked]> >; Mohamed Magdy <[email-masked] <mailto:[email-masked]> >; Shady Elgendy <[email-masked] <mailto:[email-masked]> >; Alina D'Souza <[email-masked] <mailto:[email-masked]> >
Subject: Re: Order #600926155 // Sku :PS-VT80-199500 // Name :Paw Patrol - Chase Learning Watch // DEFECTIVE

Dear Hussnain, 

Please update since the item was dispatched last 26th of July 2020. 

Regards, 

Den mark

On Tue, Aug 4, 2020 at 8:48 AM Alina D'Souza <[email-masked] <mailto:[email-masked]> > wrote:

Hi Team,

Please provide an update asap customer needs a refund.

@Denmark A <mailto:[email-masked]>  please update CRA 

Regards,

Alina

On Sat, Jul 25, 2020 at 12:07 PM Husain <[email-masked] <mailto:[email-masked]> > wrote:

Hi Denmark,

Send us the item back for inspection.

Thanks and Regards,

Husain Poonawala

Mob: +971 55 3001469

Email:  <mailto:[email-masked]> [email-masked]

Web:    <http://www.playsmartme.com/> www.playsmartme.com

From: Denmark A <[email-masked] <mailto:[email-masked]> > 
Sent: Saturday, July 25, 2020 10:59 AM
To: Husain <[email-masked] <mailto:[email-masked]> >
Cc: customer care <[email-masked] <mailto:[email-masked]> >; Returns.fc <[email-masked] <mailto:[email-masked]> >; Alina D'Souza <[email-masked] <mailto:[email-masked]> >; Kenneth Nwaso <[email-masked] <mailto:[email-masked]> >; Michael Rolle <[email-masked] <mailto:[email-masked]> >; Abdelmohsen basha <[email-masked] <mailto:[email-masked]> >
Subject: Order #600926155 // Sku :PS-VT80-199500 // Name :Paw Patrol - Chase Learning Watch // DEFECTIVE

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation. 

Return Reason:doesnt_work_or_defective
Comments :The watch is not working.  

 

 

We appreciate your support in this matter, Thank you. 

Stay HOME Stay SAFE…

Best Regards,

Den mark