Subject: RE: BESAFE iZi Modular i-Size Base
From: Jeno Serenio <[email-masked]>
To: Angeli Fontillas <[email-masked]>
Cc: customer care <[email-masked]>, Returns.fc <[email-masked]>, Denmark A <[email-masked]>, Priya Ramasamy <[email-masked]>
Date: Tue, 4 Aug 2020 12:28:25 +0000
List-Id: <ccteam.mumzworld.com>

Hi Angeli,

Good afternoon,

Thank you for sharing this aftersales issue,

Kindly note that in this car seat base, Front brace is not included as it is included on the 2nd stage of car seat as shown on the photo below:

For the front brace box, it is already part of the base.

We hope this will help with your customer.

Please let us know if there’s anything we can help you with.

Wishing you good day.

Kind regards,

Jeno Serenio
Sales Coordinator

UAE weekend: Friday and Saturday

JENO SERENIO
SALES COORDINATOR

DUBAI SILICON OASIS FREE ZONE
LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
PO BOX 450201  •  DUBAI - UAE

M  +971 569 636 787 •  T  +971 4 326 3080 - Ext. 212

[email-masked]<mailto:[email-masked]> •  MAPYR.COM<http://www.mapyr.com/>

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From: Angeli Fontillas <[email-masked]>
Sent: Friday, July 31, 2020 3:16 PM
To: Jeno Serenio <[email-masked]>
Cc: customer care <[email-masked]>; Returns.fc <[email-masked]>; Denmark A <[email-masked]>
Subject: BESAFE iZi Modular i-Size Base

Hello,

Good day!

Kindly help us check this please, customer made a purchase on 28th of January 2020 and they think that there are missing parts on the car seat base  -BESAFE iZi Modular i-Size Base.

- Front brace
- Front brace box

Please see the attached photo that the customer sent for the base they received and advise if the above parts are already included on the base please.

[https://ssl.gstatic.com/docs/doclist/images/icon_10_generic_list.png] image.png<https://drive.google.com/file/d/1DSvBPONgOvwbZ3UNVzzAuj8gjdq_p0UB/view?usp=drive_web>[X]

Kindly check and advise please.

Thank you so much.

Regards,

Angeli Fontillas
Customer Care Representative
p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE