Subject: Re: Missing Items 600732801
From: Denmark A <[email-masked]>
To: Ekta Jesswani <[email-masked]>, "Alina D'Souza" <[email-masked]>, Angeli Fontillas <[email-masked]>
Cc: Afra Syed <[email-masked]>, Mohit Caleb <[email-masked]>, Anas nazzal <[email-masked]>, "Outbound.fc" <[email-masked]>, Vipin Raj <[email-masked]>, Mostafa Said <[email-masked]>, Syed Yakoob <[email-masked]>, customer care <[email-masked]>, Amir Julkarnain <[email-masked]>, Mohamed Magdy <[email-masked]>, Ashish Nair <[email-masked]>, Abdelmohsen basha <[email-masked]>
Date: Tue, 4 Aug 2020 14:41:29 +0400
List-Id: <ccteam.mumzworld.com>

Dear Ekta and Team,

Good Day!

Above SO was received in WH last 07/22/2020 old item *MW-DMG-LGSF-FN001E *which
we can received only as damage item, item was replaced with another
SO#600930315 new item communicated by the CS Team.

@Ekta Jesswani <[email-masked]>  please advise in regards to the
pending CRA_AR_RE13600 from 600732801 to proceed.

Best Regards,

Michael R.

On Mon, Jul 20, 2020 at 12:54 PM Ashish Nair <[email-masked]> wrote:

> Hi Team,
>
> Please be informed that as of now we dont have stock of this item in
> Returns or damage.
>
> NS & LFS stock as of today is 0 qty.
>
>
> Regards,
>
> *Ashish.S.Nair*
> Inventory Controller
>
>
> *E* [email-masked]
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
>  <https://www.instagram.com/mumzworldcom/> [image:
> facebook] <https://www.facebook.com/mumzworld> 
> <https://www.youtube.com/user/MumZworld> 
> <https://www.snapchat.com/add/mumzworld.com> 
> <https://twitter.com/mumzworld>
>
>  <https://www.mumzworld.com/en/>
>
>  <https://www.mumzworld.com/en/media-and-press>
>
> Confidentiality Notice: This e-mail message, including any attachments, is
> for the sole use of the intended recipient(s) and may contain confidential
> and privileged information. Any unauthorized review, use, disclosure or
> distribution of this information is prohibited, and may be punishable by
> law. If this was sent to you in error, please notify the sender by reply
> e-mail and destroy all copies of the original message. Please consider the
> environment before printing this e-mail.
>
>
>
>
> On Mon, Jul 20, 2020 at 12:45 PM Angeli Fontillas <[email-masked]>
> wrote:
>
>> Hello Team,
>>
>> Can we check if the part can be taken from the returned piece or old
>> stock for this if we have?
>>
>> Please advise as we need to update the customer today.
>>
>> Thank you.
>>
>>
>>
>> On Mon, 20 Jul 2020 at 11:45, Angeli Fontillas <[email-masked]>
>> wrote:
>>
>>> Hello Afra/ Ekta,
>>>
>>> Kindly advise on this please, the missing part was not found as
>>> confirmed by the warehouse team and the item was discounted and it's now in
>>> original price.
>>>
>>> https://www.mumzworld.com/en/snuzpod-3-3-in-1-bedside-crib-natural
>>>
>>>
>>> Customer needs a replacement or a refund.
>>>
>>> Please advise.
>>>
>>> Thank you.
>>>
>>> On Mon, 20 Jul 2020 at 11:35, Angeli Fontillas <[email-masked]>
>>> wrote:
>>>
>>>> Hello Team,
>>>>
>>>> May we have an update on this please?
>>>>
>>>> Customer is following up and needs the item urgently as she will be
>>>> ibing birth anytime soon
>>>>
>>>> Please advise.
>>>>
>>>> Thank you.
>>>>
>>>> On Sun, 19 Jul 2020 at 09:15, Ashish Nair <[email-masked]> wrote:
>>>>
>>>>> Hi Mohit,
>>>>>
>>>>> Please be informed that the missing parts was not found &  subject sku
>>>>> is an *discounted item.*
>>>>>
>>>>> *Regards,*
>>>>>
>>>>> *Ashish.S.Nair*
>>>>> Inventory Controller
>>>>>
>>>>>
>>>>> *E* [email-masked]
>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>> Dubai, UAE
>>>>>
>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>> <https://twitter.com/mumzworld>
>>>>>
>>>>>  <https://www.mumzworld.com/en/>
>>>>>
>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>
>>>>> Confidentiality Notice: This e-mail message, including any
>>>>> attachments, is for the sole use of the intended recipient(s) and may
>>>>> contain confidential and privileged information. Any unauthorized review,
>>>>> use, disclosure or distribution of this information is prohibited, and may
>>>>> be punishable by law. If this was sent to you in error, please notify the
>>>>> sender by reply e-mail and destroy all copies of the original message.
>>>>> Please consider the environment before printing this e-mail.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Sun, Jul 19, 2020 at 9:09 AM Mohit Caleb <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> +Ashish Nair <[email-masked]>
>>>>>>
>>>>>> Kindly support for checking missing parts
>>>>>> ᐧ
>>>>>>
>>>>>> On Sat, Jul 18, 2020 at 6:18 PM Anas nazzal <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Dear Team,
>>>>>>>
>>>>>>> KIndly assist with the below customer as he keeps calling to follow
>>>>>>> up.
>>>>>>>
>>>>>>> Best Regards,
>>>>>>> Anas Nazzal
>>>>>>>
>>>>>>> On Sat, Jul 18, 2020 at 9:00 AM Afra Syed <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Mostafa and Mohit,
>>>>>>>>
>>>>>>>> As i can see that this item is our product.
>>>>>>>> Could you please check on this.
>>>>>>>>
>>>>>>>> Let me also check with the buyer from my end on this.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Fri, 17 Jul 2020 at 16:42, Anas nazzal <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Dear Team,
>>>>>>>>> The below customer complained that  there is a piece with wrong
>>>>>>>>> size that needs to be replaced in SnuzPod 2 - 3-in-1 Bedside Crib
>>>>>>>>> with Mattress - Natural
>>>>>>>>>
>>>>>>>>> Order Number   600732801
>>>>>>>>> SKU                    MW-DMG-LGSF-FN001E
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>>
>>>>
>>>> --
>>>> *Regards,*
>>>>
>>>> *Angeli Fontillas*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>>> <[email-masked]> │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>
>>>
>>> --
>>> *Regards,*
>>>
>>> *Angeli Fontillas*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>> <[email-masked]> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>
>>
>> --
>> *Regards,*
>>
>> *Angeli Fontillas*
>> Customer Care Representative
>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>> <[email-masked]> │ w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>