Subject: Re: 200276132 AWB: 4891318924 Lost Order << Reference ID: 61797193 >>
From: "Farrah A." <[email-masked]>
To: "ae.mumzworld" <[email-masked]>
Cc: Naib Khan <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Ronald Gaviola <[email-masked]>, Eugene Mugisa <[email-masked]>
Date: Tue, 4 Aug 2020 13:05:04 +0300
List-Id: <ccteam.mumzworld.com>

Hello,

@Naib Khan <[email-masked]>  Can we please action this as we still need
to refund the cst

Thank you

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On Tue, Jul 28, 2020 at 5:32 PM <[email-masked]> wrote:

> Hi Naib / Ronald,
>
>
> Good day.
>
>
> Please accept our sincere apologies for the inconvenience caused by the
> subject incident.
>
>
> Upon detecting the loss of visibility on the subject shipment, an
> internal inquiry was conducted into this matter. Extensive searches were
> carried out by our personnel at all relevant locations & all transit hubs
> that, the shipment could have passed.
>
>
> Regrettably as of this date, we have not been able to locate this
> shipment.
>
>
> In closing, I reiterate my apologies once again for this issue and for the
> inconvenience caused to MUMZWORLD & the client.
>
>
> Please fill the attached claim notification form, as it will be required
> in order to take this case forward & obtain approval to proceed with the
> claim.
>
>
> Should you require any further assistance, please contact me directly.
>
> Best Regards,
>
> *Khalid Khalfan*
> Key Account Advisor
>
> DHL EXPRESS
> P.O.Box 6252
> Dubai
> United Arab Emirates
> 2924114
>
>
>
>
>
>
>
>
> >> *Original Message ...*
> >> From: [email-masked]
> >> To: [email-masked], [email-masked], [email-masked],
> [email-masked], [email-masked], [email-masked]
> >> Subject: Re: 200276132 AWB: 4891318924 Lost Order << Reference ID:
> 61797193 >>
> >> Sent: 07/27/2020 09:46
> >>
> >>
>
> Hi Naib,
>
>
>
> Good day.
>
>
>
> Further investigation is required on this case. We are yet to receive a
> conclusion.
>
>
>
> Please hold for the next update on : 28/07/2020 at 16:00 hours.
>
>
> Should you require any further assistance, please contact me directly.
>
>
>
> Best Regards,
>
>
> *Jestin Franco*
> Key Account Advisor
>
> DHL EXPRESS
> P.O.Box 6252
> Dubai
> United Arab Emirates
> 2924114
>
>
>
>
>
>
>
>
> >> *Original Message ...*
> >> From: [email-masked]
> >> To: [email-masked], [email-masked], [email-masked],
> [email-masked], [email-masked], [email-masked]
> >> Subject: Re: 200276132 AWB: 4891318924 Lost Order << Reference ID:
> 61797193 >>
> >> Sent: 07/23/2020 18:42
> >>
> >>
>
> Hi Naib,
>
>
>
> Good day.
>
>
>
> Further investigation is required on this case. We are yet to receive a
> conclusion.
>
>
>
> Please hold for the next update on : 27/07/2020 at 16:00 hours.
>
>
> Should you require any further assistance, please contact me directly.
>
> Best Regards,
>
> *Khalid Khalfan*
> Key Account Advisor
>
> DHL EXPRESS
> P.O.Box 6252
> Dubai
> United Arab Emirates
> 2924114
>
>
>
>
>
>
>
>
> >> *Original Message ...*
> >> From: [email-masked]
> >> To: [email-masked], [email-masked], [email-masked],
> [email-masked], [email-masked], [email-masked]
> >> Subject: Re: 200276132 AWB: 4891318924 Lost Order << Reference ID:
> 61797193 >>
> >> Sent: 07/21/2020 14:28
> >>
> >>
>
> Hi Naib,
>
>
>
> Good day.
>
>
>
> No significant updates yet, as the investigation is still on going. I am
> following up with our destination team closely & pushing them to expedite.
>
>
>
> Please hold for the next update, before or latest by 23/07/2020 at 15:00
> hours.
>
>
> Should you require any further assistance, please contact me directly.
>
> Best Regards,
>
> *Khalid Khalfan*
> Key Account Advisor
>
> DHL EXPRESS
> P.O.Box 6252
> Dubai
> United Arab Emirates
> 2924114
>
>
>
>
>
>
>
>
> >> *Original Message ...*
> >> From: [email-masked]
> >> To: [email-masked], [email-masked], [email-masked],
> [email-masked], [email-masked], [email-masked]
> >> Subject: Re: 200276132 AWB: 4891318924 Lost Order << Reference ID:
> 61797193 >>
> >> Sent: 07/20/2020 13:32
> >>
> >>
>
> Hi Naib,
>
> Thank you for your email and please accept my apologies for the
> inconvenience caused to you and consignee.
>
> We have requested our security team to investigate the same.
>
> Please hold for further update from Khalid by 21/07 before eod.
> Should you require any further assistance, please contact me directly.
>
>
>
> Best Regards,
>
>
> *Pooja Kanojia*
> Key Account Advisor
>
> DHL EXPRESS
> P.O.Box 6252
> Dubai
> United Arab Emirates
> 2924114
>
>
>
>
>
>
>
>
>
>
> >> *Original Message ...*
> >> From: [email-masked]
> >> To: [email-masked], [email-masked], [email-masked],
> [email-masked], [email-masked], [email-masked]
> >> Subject: 200276132 AWB: 4891318924 Lost Order
> >> Sent: Mon, 20 Jul 2020 10:25:06 UTC+04:00
> >>
> >>
> DHL,
>
> >>
> Please assist why the order still pending status ( May-15-2020).
>
> >>
> Share your Feedback.
>
> >>
> @Ronald Gaviola <[email-masked]>@Eugene Mugisa
> <[email-masked]> please assist.
> >>
>
> >>
> [[:removedImage(image.png):]]
> >>
>
> >>
> Regards.
> Naib
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>

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