Subject: Re: Order #600905235 // Sku :TW-28212 // Name :Intex Metal Frame Pool With Pump (12ft) // DAMAGED
From: Abdul Moiz Ashraf <[email-masked]>
To: Denmark A <[email-masked]>
Cc: Abdelmohsen basha <[email-masked]>, Hyacinth Joyce <[email-masked]>, Returns.fc <[email-masked]>, Yaseen Shaqra <[email-masked]>, customer care <[email-masked]>, Alina D'Souza <[email-masked]>, Mark Anthony Laraga <[email-masked]>, Michael Rolle <[email-masked]>, Kenneth Nwaso <[email-masked]>
Date: Tue, 4 Aug 2020 07:32:20 +0000
List-Id: <ccteam.mumzworld.com>

Hi Michael,

Where is the item? I can only issue the credit note after receiving the item back.

Thanks & Regards,

Abdul Moiz

Mobile Number : +971 55 3996788

Office Address: Deira, Dubai.

________________________________
From: Denmark A <[email-masked]>
Sent: Tuesday, August 4, 2020 10:57 AM
To: Abdul Moiz Ashraf <[email-masked]>
Cc: Abdelmohsen basha <[email-masked]>; Hyacinth Joyce <[email-masked]>; Returns.fc <[email-masked]>; Yaseen Shaqra <[email-masked]>; customer care <[email-masked]>; Alina D'Souza <[email-masked]>; Mark Anthony Laraga <[email-masked]>; Michael Rolle <[email-masked]>; Kenneth Nwaso <[email-masked]>
Subject: Re: Order #600905235 // Sku :TW-28212 // Name :Intex Metal Frame Pool With Pump (12ft) // DAMAGED

Dear Abdul,

Waiting for your Credit Note issuance.

Best Regards,

Michael R.

On Mon, Jul 27, 2020 at 7:05 PM Yaseen Shaqra <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Please note that we have created a refund request to the customer

@Denmark A<mailto:[email-masked]> Please refund the CRA in order for us to proceed with the refund

On Thu, Jul 23, 2020 at 12:13 PM Abdelmohsen basha <[email-masked]<mailto:[email-masked]>> wrote:
Dear All,

Please issue a CN.

Thanks

On Thu, 23 Jul 2020 at 11:55, Hyacinth Joyce <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

The customer called to follow up and informed that she does not need the liner and the pool, she wants a refund.

Thank you.

Best Regards,
Joyce Alvarado

Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

On Sun, 19 Jul 2020 at 13:46, Abdelmohsen basha <[email-masked]<mailto:[email-masked]>> wrote:
@customer care<mailto:[email-masked]>  Would you please communicate this to the customer and send us a feedback ?

Thanks

On Sun, 19 Jul 2020 at 12:00, Denmark A <[email-masked]<mailto:[email-masked]>> wrote:
+Abdelmohsen basha<mailto:[email-masked]> Please assist.

Regards,
Den mark

On Wed, Jul 8, 2020 at 7:27 PM Abdul Moiz Ashraf <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

We can provide you the pool liner. Please deliver the same to the customer.

Thanks & Regards,

Abdul Moiz

Mobile Number : +971 55 3996788

Office Address: Deira, Dubai.

________________________________
From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 8, 2020 11:15 AM
To: Abdul Moiz Ashraf <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Mark Anthony Laraga <[email-masked]<mailto:[email-masked]>>; Michael Rolle <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order #600905235 // Sku :TW-28212 // Name :Intex Metal Frame Pool With Pump (12ft) // DAMAGED

Dear Abdul,

Please find the attached Sales Invoice for your reference.

Regards,
Den mark

On Wed, Jul 8, 2020 at 11:11 AM Abdul Moiz Ashraf <[email-masked]<mailto:[email-masked]>> wrote:
Hi Denmark,

When was the customer bought the item?

Thanks & Regards,

Abdul Moiz

Mobile Number : +971 55 3996788

Office Address: Deira, Dubai.

________________________________
From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 8, 2020 10:44 AM
To: Abdul Moiz Ashraf <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Mark Anthony Laraga <[email-masked]<mailto:[email-masked]>>; Michael Rolle <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order #600905235 // Sku :TW-28212 // Name :Intex Metal Frame Pool With Pump (12ft) // DAMAGED

Dear Abdul,

Please respond and update.

Regards,
Den mark

On Thu, Jul 2, 2020 at 10:45 AM Denmark A <[email-masked]<mailto:[email-masked]>> wrote:

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation.

Comments :There is a hole inside the pool , it’s leaking water

We appreciate your support in this matter, Thank you.

Regards,

Den mark

--

Best Regards,

Yaseen Mohammed

Customer Care Representative
p:  +971 4 4339455│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE