Subject: Re: Missing Part / SKU DBT-65093 - Kidkraft - Amelia Dollhouse / Order No. 600932300
From: "Alina D'Souza" <[email-masked]>
To: Nesty John Pascua <[email-masked]>
Cc: Denmark A <[email-masked]>, Naib Khan <[email-masked]>, "Returns.fc" <[email-masked]>, "Outbound.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Syed Yakoob <[email-masked]>, Muhammad Habib <[email-masked]>, Vipin Raj <[email-masked]>, Vipul Arora <[email-masked]>, customer care <[email-masked]>, Ashley Fernandes <[email-masked]>, Hyacinth Joyce <[email-masked]>
Date: Tue, 4 Aug 2020 10:57:51 +0400
List-Id: <ccteam.mumzworld.com>

Hi Denmark,

Please advise if damaged parts need to be collected and please reship the
items.

Regards,
Alina

On Mon, Aug 3, 2020 at 12:11 PM Nesty John Pascua <[email-masked]>
wrote:

> @Denmark A <[email-masked]>
>
> Received with thanks
>
> On Mon, Aug 3, 2020 at 11:42 AM Denmark A <[email-masked]> wrote:
>
>> Dear Vendor,
>>
>> Well received with thanks.
>>
>> @Hyacinth Joyce <[email-masked]> Items will be reshipped today.
>>
>> @Nesty John Pascua <[email-masked]> @Naib Khan <[email-masked]> Please
>> assist us to reship a package to the below address.
>>
>>
>> Regards,
>> Den mark
>>
>>
>>
>>
>> On Sun, Aug 2, 2020 at 9:10 AM Hyacinth Joyce <[email-masked]>
>> wrote:
>>
>>> Hi Team,
>>>
>>> Thank you for the update.
>>>
>>> @Nessy <[email-masked]> Kindly address the parts to Denmark of
>>> returns team labelled with so 600932300.
>>>
>>> @Denmark A <[email-masked]> Once received please arrange to
>>> reship to the below address ASAP.
>>>
>>>
>>> @Alina D'Souza <[email-masked]> Please assist to collect the
>>> damaged parts from the customer to be handed back to the vendor.
>>>
>>> Thank you.
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>> On Sun, 2 Aug 2020 at 08:56, Nessy <[email-masked]> wrote:
>>>
>>>>
>>>>
>>>> Hi Joyce,
>>>>
>>>>
>>>>
>>>> Thank you for your mail.
>>>>
>>>>
>>>>
>>>> We’ll send the missing and damaged parts. As discussed, please handover
>>>> the parts back to us once collected to customer.
>>>>
>>>>
>>>>
>>>> Thank you.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Best Regards
>>>>
>>>>
>>>>
>>>> NESSY LANDICHO
>>>>
>>>>
>>>> Tel: 056-219-2466 / 04-328-9154 | Email: [email-masked]
>>>>
>>>> *DJ Corner <http://www.djcorner.ae/> **|* *Toy Corner*
>>>> <http://www.toycorner.ae/> *|** Kiju <http://www.kiju.me/>*
>>>>
>>>>
>>>>
>>>>
>>>> <http://www.desertbeat.com/>
>>>> <http://www.desertbeat.com/>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Hyacinth Joyce [mailto:[email-masked]]
>>>> *Sent:* Sunday, August 2, 2020 8:17 AM
>>>> *To:* Nessy
>>>> *Cc:* Outbound.fc; Mohit Caleb; Syed Yakoob; Muhammad Habib; Vipin
>>>> Raj; Vipul Arora; Dolly Phulwani; customer care; Ashley Fernandes
>>>> *Subject:* Re: Missing Part / SKU DBT-65093 - Kidkraft - Amelia
>>>> Dollhouse / Order No. 600932300
>>>>
>>>>
>>>>
>>>> Hi Nessy,
>>>>
>>>>
>>>>
>>>> The damaged parts are labelled as number 8 and 27. Please see the below
>>>> images for your reference.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Thank you.
>>>>
>>>>
>>>>
>>>> Best Regards,
>>>>
>>>> *Joyce Alvarado*
>>>>
>>>> Customer Care Representative
>>>>
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>> w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Wed, 29 Jul 2020 at 14:41, Nessy <[email-masked]> wrote:
>>>>
>>>>
>>>>
>>>> Hi Joyce,
>>>>
>>>>
>>>>
>>>> Apologize for the inconvenience caused.
>>>>
>>>>
>>>>
>>>> Could you please share the damaged part number. We’ll send the missing
>>>> and damaged part on our next warehouse delivery schedule.
>>>>
>>>>
>>>>
>>>> Thank you.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Best Regards
>>>>
>>>>
>>>>
>>>> NESSY LANDICHO
>>>>
>>>>
>>>> Tel: 056-219-2466 / 04-328-9154 | Email: [email-masked]
>>>>
>>>> *DJ Corner <http://www.djcorner.ae/> **|* *Toy Corner*
>>>> <http://www.toycorner.ae/> *|** Kiju <http://www.kiju.me/>*
>>>>
>>>>
>>>>
>>>>
>>>> <http://www.desertbeat.com/>
>>>> <http://www.desertbeat.com/>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Hyacinth Joyce [mailto:[email-masked]]
>>>> *Sent:* Wednesday, July 29, 2020 2:22 PM
>>>> *To:* Outbound.fc; Mohit Caleb; Syed Yakoob; Muhammad Habib; Vipin
>>>> Raj; Vipul Arora; Nessy; Dolly Phulwani
>>>> *Cc:* customer care; Ashley Fernandes
>>>> *Subject:* Missing Part / SKU DBT-65093 - Kidkraft - Amelia Dollhouse
>>>> / Order No. 600932300
>>>>
>>>>
>>>>
>>>> Hi team,
>>>>
>>>>
>>>>
>>>> The customer with the above-mentioned order number received the below
>>>> item with missing parts.
>>>>
>>>>
>>>>
>>>>
>>>> 600932300
>>>>
>>>> DBT-65093
>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1112216>
>>>>
>>>> Kidkraft - Amelia Dollhouse
>>>>
>>>>
>>>>
>>>> Parts labelled as 9, 12 and 16 are missing. Please see the below images
>>>> for your reference.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> The customer added that scratches were found on the item:
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Kindly check and advise ASAP, the customer needs the item on an urgent
>>>> basis because she purchased it as a gift for her daughter.
>>>>
>>>>
>>>>
>>>> Thank you.
>>>>
>>>>
>>>>
>>>> Best Regards,
>>>>
>>>> *Joyce Alvarado*
>>>>
>>>> Customer Care Representative
>>>>
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>> w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>
> --
> Regards,
> Nesty John R. Pascua
> Mumzworld.com
>