Subject: Re: Order #600921602 // MBN-0032 // CINK - Bamboo Baby Weaning Giftbox - Ocean // Defective
From: Made by Nature - Middle East <[email-masked]>
To: Denmark A <[email-masked]>
Cc: Michael Rolle <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Alina D'Souza <[email-masked]>, Samran Iftikhar <[email-masked]>, Abdelmohsen basha <[email-masked]>
Date: Tue, 4 Aug 2020 10:17:10 +0400
List-Id: <ccteam.mumzworld.com>

Dear Denmark,

I do not understand your email request. The item is not with us. 

Kind regards,
Silvia

Made by Nature Team

Made by Nature Middle East
More Than General Trading LLC

> On Aug 4, 2020, at 8:27 AM, Denmark A <[email-masked]> wrote:
> 
> Dear Silvia, 
> 
> Please send the item back to us if one of our drivers will do collection from your side thank you. 
> 
> Regards, 
> Den mark
> 
> On Mon, Aug 3, 2020 at 5:59 PM Silvia Preto <[email-masked] <mailto:[email-masked]>> wrote:
> Dear 
> 
> We have responded to you on the same day but I understand the email bounced back.
> 
> Please note :
> 
> Dear Denmark,
> 
> This is normal and not a defect.
> 
> It is not easy to open the lid so the baby/toddler will not open it easily.
> 
> If difficult for an adult to open this is also normal and it will be easier with use as the rubber will loosen slightly.
> 
> Hope this helps to reassure your customer.
> 
> Thanks 
> 
> Kind regards,
> 
> Silvia Preto
> +971557008106
> [email-masked] <mailto:[email-masked]>
> www.madebynatureme.com <http://www.madebynatureme.com/>
>  
> Made by Nature Middle East
> More Than General Trading LLC
> 
> 
> 
>> On 3 Aug 2020, at 4:36 PM, Michael Rolle <[email-masked] <mailto:[email-masked]>> wrote:
>> 
>> 
>> Dear Vendor,
>> 
>> Please update  the above issue to proceed.
>> 
>> Best Regards,
>> 
>> Michael R.
>> 
>> 
>> ᐧ
>> 
>> On Sun, Jul 19, 2020 at 1:50 PM Made by Nature - Middle East <[email-masked] <mailto:[email-masked]>> wrote:
>> Dear Denmark,
>> 
>> This is normal and not a defect.
>> 
>> It is not easy to open the lid so the baby/toddler will not open it easily.
>> 
>> If difficult for an adult to open this is also normal and it will be easier with use as the rubber will loosen slightly.
>> 
>> Hope this helps to reassure your customers
>> 
>> 
>> Kind regards,
>> Made by Nature Team
>>  
>> Made by Nature Middle East
>> More Than General Trading LLC
>> 
>> 
>> 
>>> On 19 Jul 2020, at 9:26 AM, Denmark A <[email-masked] <mailto:[email-masked]>> wrote:
>>> 
>>> 
>>> Dear Vendor,
>>> 
>>>  
>>> Please see the below customer complaint and allow us to send the item back to you for your further evaluation. 
>>> 
>>> 
>>> 
>>> Customer Comment : Difficult to open the cover 
>>> 
>>> 
>>> 
>>> 
>>> 
>>> 
>>> Regards, 
>>> Den mark 
>>>  
>>> We appreciate your support in this matter, Thank you. 
>>> 
>>>  
>>> Stay HOME Stay SAFE…
>>> 
>>> Best Regards,
>>> Den mark 
>> 
>> 
>> -- 
>> Best Regards,
>> 
>> Michael C. Rolle