Subject: Re: Order #600842172_2 // PS-VT80-195803 // Vtech - Activity Desk 4-in-1 // Not working properly
From: Michael Rolle <[email-masked]>
To: [email-masked]
Cc: Yaseen Shaqra <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Samran Iftikhar <[email-masked]>, Kenneth Nwaso <[email-masked]>, Abdelmohsen basha <[email-masked]>, Denmark A <[email-masked]>
Date: Tue, 4 Aug 2020 09:21:52 +0400
List-Id: <ccteam.mumzworld.com>

Dear Husain,

Find the attached VRA for your reference.

Regards,

Michael R.
ᐧ

On Tue, Aug 4, 2020 at 8:54 AM <[email-masked]> wrote:

> Hi Team,
>
>
>
> Kindly share VRA document.
>
>
>
> *Thanks and Regards,*
>
>
>
> *Husain Poonawala*
>
> *Mob: +971 55 3001469*
>
> *Email: [email-masked]
>
> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>
>
>
> *From:* Yaseen Shaqra <[email-masked]>
> *Sent:* Monday, August 3, 2020 6:11 PM
> *To:* Michael Rolle <[email-masked]>
> *Cc:* Husain <[email-masked]>; customer care <[email-masked]>;
> Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>;
> Samran Iftikhar <[email-masked]>; Kenneth Nwaso <
> [email-masked]>; Abdelmohsen basha <[email-masked]>;
> Denmark A <[email-masked]>
> *Subject:* Re: Order #600842172_2 // PS-VT80-195803 // Vtech - Activity
> Desk 4-in-1 // Not working properly
>
>
>
> Hi Team,
>
>
>
> Please note that the customer asked to refund the amount of the damaged
> product
>
>
>
> On Mon, Aug 3, 2020 at 2:08 PM Michael Rolle <[email-masked]>
> wrote:
>
> Dear Husain,
>
>
>
> Please acknowledge if you received the item and let us know the update
> from your end.
>
>
>
> Best Regards,
>
>
>
> Michael R.
>
> ᐧ
>
>
>
> On Sun, Jul 26, 2020 at 9:43 AM Denmark A <[email-masked]> wrote:
>
> Dear Husain,
>
>
>
> As per customer:
>
>
>
> The problem with one of them is that the sound is not clear and I put in a
> new battery.
>
>
>
> Please accept the item and evaluate it further.
>
>
>
> Regards,
>
> Den mark
>
>
>
>
>
>
>
> On Thu, Jul 16, 2020 at 9:12 AM Denmark A <[email-masked]> wrote:
>
> @customer care <[email-masked]> @Alina D'Souza <[email-masked]> Please
> update.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Wed, Jul 15, 2020 at 11:03 AM Husain <[email-masked]> wrote:
>
> Hi Denmark,
>
>
>
> This was communicated previously as well, we need the complete issue
> details and supporting pictures.
>
>
>
> Please provide complete details, in order to get the item collected for
> inspection.
>
>
>
>
>
> *Thanks and Regards,*
>
>
>
> *Husain Poonawala*
>
> *Mob: +971 55 3001469*
>
> *Email: [email-masked]
>
> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>
>
>
> *Find us on *
>
> <https://www.instagram.com/playsmart_toys/>
> <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal>
>
> Exclusive Distributors for
>
> *Admin Office - Business Bay, Opal Business Tower, 9th floor, Office #
> 909, Dubai, UAE.*
>
> *Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United Arab
> Emirates**.        *
>
> * Please consider the environment before printing this email.*
>
> This message contains confidential information and is intended only for
> the individual named. If you are not the named addressee you should not
> disseminate, distribute or copy this e-mail. Please notify the sender
> immediately by e-mail if you have received this e-mail by mistake and
> delete this e-mail from your system. *Warning:* Although the company has
> taken reasonable precautions to ensure no viruses are present in this
> email, the company cannot accept responsibility for any loss or damage
> arising from the use of this email or attachments.
>
>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Wednesday, July 15, 2020 10:47 AM
> *To:* Husain <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
> Iftikhar <[email-masked]>; Kenneth Nwaso <
> [email-masked]>; Abdelmohsen basha <[email-masked]>
> *Subject:* Re: Order #600842172_2 // PS-VT80-195803 // Vtech - Activity
> Desk 4-in-1 // Not working properly
>
>
>
> Dear Husain,
>
>
>
> Item already with us.
>
>
>
> @Alina D'Souza <[email-masked]> @customer care <[email-masked]> Please
> every time we process a collection, ask customer a small video and specific
> issue.
>
>
>
> Regards,
>
>
>
> On Wed, Jul 15, 2020 at 10:38 AM Husain <[email-masked]> wrote:
>
> Hi Denmark,
>
>
>
> Please elaborate the issue.
>
> Also as discussed previously, please share images/videos so our team can
> expedite the process.
>
>
>
>
>
> *Thanks and Regards,*
>
>
>
> *Husain Poonawala*
>
> *Mob: +971 55 3001469*
>
> *Email: [email-masked]
>
> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>
>
>
> *Find us on *
>
> <https://www.instagram.com/playsmart_toys/>
> <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal>
>
> Exclusive Distributors for
>
> *Admin Office - Business Bay, Opal Business Tower, 9th floor, Office #
> 909, Dubai, UAE.*
>
> *Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United Arab
> Emirates**.        *
>
> * Please consider the environment before printing this email.*
>
> This message contains confidential information and is intended only for
> the individual named. If you are not the named addressee you should not
> disseminate, distribute or copy this e-mail. Please notify the sender
> immediately by e-mail if you have received this e-mail by mistake and
> delete this e-mail from your system. *Warning:* Although the company has
> taken reasonable precautions to ensure no viruses are present in this
> email, the company cannot accept responsibility for any loss or damage
> arising from the use of this email or attachments.
>
>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Wednesday, July 15, 2020 8:27 AM
> *To:* Husain <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
> Iftikhar <[email-masked]>; Kenneth Nwaso <
> [email-masked]>; Abdelmohsen basha <[email-masked]>
> *Subject:* Order #600842172_2 // PS-VT80-195803 // Vtech - Activity Desk
> 4-in-1 // Not working properly
>
>
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation and assessment.
>
>
>
> Reason of return:  item is not working properly
>
>
>
> We appreciate your support in this matter, Thank you.
>
>
>
> Regards,
>
> Den mark
>
> --
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> <https://groups.google.com/a/mumzworld.com/d/msgid/returns.fc/CAFpnSTsCwRo0F%3D1Y0hDRAteYT-vH-Rf2cF4ZNcNU1AVXo%2BaCrQ%40mail.gmail.com?utm_medium=email&utm_source=footer>
> .
>
>
>
>
> --
>
> *Best Regards,*
>
>
>
> *Michael C. Rolle*
>
>
>
>
> --
>
> Best Regards,
>
> *Yaseen Mohammed*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>

-- 
*Best Regards,*

*Michael C. Rolle*