Subject: RE: Order #600842172_2 // PS-VT80-195803 // Vtech - Activity Desk 4-in-1 // Not working properly
From: <[email-masked]>
To: "'Yaseen Shaqra'" <[email-masked]>, "'Michael Rolle'" <[email-masked]>
Cc: "'customer care'" <[email-masked]>, "'Returns.fc'" <[email-masked]>, "'Alina D'Souza'" <[email-masked]>, "'Samran Iftikhar'" <[email-masked]>, "'Kenneth Nwaso'" <[email-masked]>, "'Abdelmohsen basha'" <[email-masked]>, "'Denmark A'" <[email-masked]>
Date: Tue, 4 Aug 2020 08:54:05 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Kindly share VRA document.

Thanks and Regards,

Husain Poonawala

Mob: +971 55 3001469

Email:  <mailto:[email-masked]> [email-masked]

Web:    <http://www.playsmartme.com/> www.playsmartme.com

From: Yaseen Shaqra <[email-masked]> 
Sent: Monday, August 3, 2020 6:11 PM
To: Michael Rolle <[email-masked]>
Cc: Husain <[email-masked]>; customer care <[email-masked]>; Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>; Samran Iftikhar <[email-masked]>; Kenneth Nwaso <[email-masked]>; Abdelmohsen basha <[email-masked]>; Denmark A <[email-masked]>
Subject: Re: Order #600842172_2 // PS-VT80-195803 // Vtech - Activity Desk 4-in-1 // Not working properly

Hi Team,

Please note that the customer asked to refund the amount of the damaged product 

On Mon, Aug 3, 2020 at 2:08 PM Michael Rolle <[email-masked] <mailto:[email-masked]> > wrote:

Dear Husain,

Please acknowledge if you received the item and let us know the update from your end.

Best Regards,

Michael R.

  <https://mailfoogae.appspot.com/t?sender=abWljaGFlbC5yb2xsZUBtdW16d29ybGQuY29t&type=zerocontent&guid=c153de57-bb65-435e-a12f-bf557704d868> ᐧ

On Sun, Jul 26, 2020 at 9:43 AM Denmark A <[email-masked] <mailto:[email-masked]> > wrote:

Dear Husain, 

As per customer: 

The problem with one of them is that the sound is not clear and I put in a new battery.  

Please accept the item and evaluate it further. 

Regards, 

Den mark 

 

On Thu, Jul 16, 2020 at 9:12 AM Denmark A <[email-masked] <mailto:[email-masked]> > wrote:

@customer care <mailto:[email-masked]>  @Alina D'Souza <mailto:[email-masked]>  Please update. 

Regards, 

Den mark 

On Wed, Jul 15, 2020 at 11:03 AM Husain <[email-masked] <mailto:[email-masked]> > wrote:

Hi Denmark,

This was communicated previously as well, we need the complete issue details and supporting pictures.

Please provide complete details, in order to get the item collected for inspection.

 

Thanks and Regards,

Husain Poonawala

Mob: +971 55 3001469

Email:  <mailto:[email-masked]> [email-masked]

Web:    <http://www.playsmartme.com/> www.playsmartme.com

Find us on 

 <https://www.instagram.com/playsmart_toys/>    <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal> 

Exclusive Distributors for

Admin Office - Business Bay, Opal Business Tower, 9th floor, Office # 909, Dubai, UAE.

Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United Arab Emirates.        

 Please consider the environment before printing this email.

This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. Warning: Although the company has taken reasonable precautions to ensure no viruses are present in this email, the company cannot accept responsibility for any loss or damage arising from the use of this email or attachments. 

 

From: Denmark A <[email-masked] <mailto:[email-masked]> > 
Sent: Wednesday, July 15, 2020 10:47 AM
To: Husain <[email-masked] <mailto:[email-masked]> >
Cc: customer care <[email-masked] <mailto:[email-masked]> >; Returns.fc <[email-masked] <mailto:[email-masked]> >; Alina D'Souza <[email-masked] <mailto:[email-masked]> >; Samran Iftikhar <[email-masked] <mailto:[email-masked]> >; Kenneth Nwaso <[email-masked] <mailto:[email-masked]> >; Abdelmohsen basha <[email-masked] <mailto:[email-masked]> >
Subject: Re: Order #600842172_2 // PS-VT80-195803 // Vtech - Activity Desk 4-in-1 // Not working properly

Dear Husain, 

Item already with us. 

@Alina D'Souza <mailto:[email-masked]>  @customer care <mailto:[email-masked]>  Please every time we process a collection, ask customer a small video and specific issue. 

Regards,

On Wed, Jul 15, 2020 at 10:38 AM Husain <[email-masked] <mailto:[email-masked]> > wrote:

Hi Denmark,

Please elaborate the issue.

Also as discussed previously, please share images/videos so our team can expedite the process.

 

Thanks and Regards,

Husain Poonawala

Mob: +971 55 3001469

Email:  <mailto:[email-masked]> [email-masked]

Web:    <http://www.playsmartme.com/> www.playsmartme.com

Find us on 

 <https://www.instagram.com/playsmart_toys/>    <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal> 

Exclusive Distributors for

Admin Office - Business Bay, Opal Business Tower, 9th floor, Office # 909, Dubai, UAE.

Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United Arab Emirates.        

 Please consider the environment before printing this email.

This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. Warning: Although the company has taken reasonable precautions to ensure no viruses are present in this email, the company cannot accept responsibility for any loss or damage arising from the use of this email or attachments. 

 

From: Denmark A <[email-masked] <mailto:[email-masked]> > 
Sent: Wednesday, July 15, 2020 8:27 AM
To: Husain <[email-masked] <mailto:[email-masked]> >
Cc: customer care <[email-masked] <mailto:[email-masked]> >; Returns.fc <[email-masked] <mailto:[email-masked]> >; Alina D'Souza <[email-masked] <mailto:[email-masked]> >; Samran Iftikhar <[email-masked] <mailto:[email-masked]> >; Kenneth Nwaso <[email-masked] <mailto:[email-masked]> >; Abdelmohsen basha <[email-masked] <mailto:[email-masked]> >
Subject: Order #600842172_2 // PS-VT80-195803 // Vtech - Activity Desk 4-in-1 // Not working properly

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation and assessment. 

Reason of return:  item is not working properly

We appreciate your support in this matter, Thank you. 

Regards,

Den mark 

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-- 

Best Regards,

Michael C. Rolle

 

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Best Regards,

Yaseen Mohammed

Customer Care Representative
p:  +971 4 4339455│ e: yaseen.s <mailto:[email-masked]> @mumzworld.com  │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE