Subject: Re: Order #600928110 // Sku :BGTL-LAVLVOTC29K2YES // Name :Lava Cast Iron Casserole 23 x 29cm Green Elliptic Pot w/ Lid // DAMAGED
From: Denmark A <[email-masked]>
To: Abigail Nicole Capinpin <[email-masked]>
Cc: customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Samran Iftikhar <[email-masked]>, Michael Rolle <[email-masked]>, Kenneth Nwaso <[email-masked]>, Abdelmohsen basha <[email-masked]>, Marla Joy Laurico <[email-masked]>, Jessa Garcia <[email-masked]>
Date: Tue, 4 Aug 2020 08:45:32 +0400
List-Id: <ccteam.mumzworld.com>

Dear Abigail,

Good Day!

Do we have an update on this? thank you.

Regards,
Den mark

On Wed, Jul 29, 2020 at 5:24 PM Denmark A <[email-masked]> wrote:

> Dear Abigail,
>
> That is the only PO we have.
>
> Regards,
>
> On Wed, Jul 29, 2020 at 5:10 PM Abigail Nicole Capinpin <
> [email-masked]> wrote:
>
>> Hi Denmark,
>>
>>
>>
>> Please double check the PO number against this sales order as I can see
>> the customer placed an order last July 18th while your PO was raised
>> last April 23rd.
>>
>>
>>
>> Hi Veronica,
>>
>>
>>
>> As discussed, please check the warranty period for the said item and if
>> we can have a replacement then that would be great.
>>
>>
>>
>> Regards,
>>
>> *Abigail Capinpin*
>> Buyer
>>
>> *P* +971 4 433 9455
>> *E* [email-masked]
>>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
>>  <https://www.instagram.com/mumzworldcom/> [image:
>> facebook] <https://www.facebook.com/mumzworld> 
>> <https://www.youtube.com/user/MumZworld> 
>> <https://www.snapchat.com/add/mumzworld.com> 
>> <https://twitter.com/mumzworld>
>>
>>  <https://www.mumzworld.com/en/>
>>
>>  <https://www.mumzworld.com/en/media-and-press>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Wednesday, July 29, 2020 5:02 PM
>> *To:* Abigail Nicole Capinpin <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
>> Iftikhar <[email-masked]>; Michael Rolle <
>> [email-masked]>; Kenneth Nwaso <[email-masked]>;
>> Abdelmohsen basha <[email-masked]>
>> *Subject:* Re: Order #600928110 // Sku :BGTL-LAVLVOTC29K2YES // Name
>> :Lava Cast Iron Casserole 23 x 29cm Green Elliptic Pot w/ Lid // DAMAGED
>>
>>
>>
>> +Abigail Nicole Capinpin <[email-masked]> Please assist .
>>
>>
>>
>> Regards,
>>
>>
>>
>> On Wed, Jul 29, 2020 at 4:59 PM VERONICA MAMON <[email-masked]>
>> wrote:
>>
>> Dear Denmark,
>>
>>
>>
>> As mentioned earlier, this item was purchased on 23rd April.
>>
>> We did not received any PO for this month on this item.
>>
>>
>>
>>
>>
>> *Thanks and Regards,*
>>
>> *Veronica Mamon*
>>
>> *E-Commerce Specialist*
>>
>>
>>
>> *BiggLoyalty General Trading LLC. *
>>
>> *Sheikh Zayed Road, *
>>
>> *Nassima Tower Floor 2, *
>>
>> *Office Number: 204, *
>>
>> *PO Box:9865 Dubai-UAE*
>>
>> *Office  : +971 4 221 00 50 (UAE)*
>>
>> *Mobile: +971 55 828 864 (UAE)*
>>
>> *Web    : **www.biggloyalty.com* <http://www.biggloyalty.com/>
>>
>> **
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Wednesday, July 29, 2020 4:51 PM
>> *To:* VERONICA MAMON <[email-masked]>
>> *Cc:* LLOYD SEQUEIRA <[email-masked]>; Orders Biggloyalty <
>> [email-masked]>; Aneesha Kodial <[email-masked]>; Damla
>> Kavak <[email-masked]>; Stanley Mathews <[email-masked]>;
>> customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
>> Iftikhar <[email-masked]>; Michael Rolle <
>> [email-masked]>; Kenneth Nwaso <[email-masked]>;
>> Abdelmohsen basha <[email-masked]>
>> *Subject:* Re: Order #600928110 // Sku :BGTL-LAVLVOTC29K2YES // Name
>> :Lava Cast Iron Casserole 23 x 29cm Green Elliptic Pot w/ Lid // DAMAGED
>>
>>
>>
>> Dear VERONICA,
>>
>>
>>
>> Do we have other options to assist the customer needs as this was
>> purchased by them last 18th of July 2020.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>>
>>
>> On Wed, Jul 29, 2020 at 4:46 PM VERONICA MAMON <[email-masked]>
>> wrote:
>>
>> Hi Denmark,
>>
>>
>>
>> As per the attached PO this order was dispatched on 23rd April 2020.
>>
>> It is over 3 months.
>>
>>
>>
>>
>>
>> *Thanks and Regards,*
>>
>> *Veronica Mamon*
>>
>> *E-Commerce Specialist*
>>
>>
>>
>> *BiggLoyalty General Trading LLC. *
>>
>> *Sheikh Zayed Road, *
>>
>> *Nassima Tower Floor 2, *
>>
>> *Office Number: 204, *
>>
>> *PO Box:9865 Dubai-UAE*
>>
>> *Office  : +971 4 221 00 50 (UAE)*
>>
>> *Mobile: +971 55 828 864 (UAE)*
>>
>> *Web    : **www.biggloyalty.com* <http://www.biggloyalty.com/>
>>
>> **
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Wednesday, July 29, 2020 4:38 PM
>> *To:* VERONICA MAMON <[email-masked]>
>> *Cc:* LLOYD SEQUEIRA <[email-masked]>; Orders Biggloyalty <
>> [email-masked]>; Aneesha Kodial <[email-masked]>; Damla
>> Kavak <[email-masked]>; Stanley Mathews <[email-masked]>;
>> customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
>> Iftikhar <[email-masked]>; Michael Rolle <
>> [email-masked]>; Kenneth Nwaso <[email-masked]>;
>> Abdelmohsen basha <[email-masked]>
>> *Subject:* Re: Order #600928110 // Sku :BGTL-LAVLVOTC29K2YES // Name
>> :Lava Cast Iron Casserole 23 x 29cm Green Elliptic Pot w/ Lid // DAMAGED
>>
>>
>>
>> Dear VERONICA,
>>
>>
>>
>> POMUMZ_DXB184939 for your reference.
>>
>> Also find the attached sales invoice.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Wed, Jul 29, 2020 at 4:35 PM VERONICA MAMON <[email-masked]>
>> wrote:
>>
>> Dear Denmark,
>>
>>
>>
>> Can you please share us the Mumzworld PO number of this order so we can
>> verify.
>>
>>
>>
>>
>>
>> *Thanks and Regards,*
>>
>> *Veronica Mamon*
>>
>> *E-Commerce Specialist*
>>
>>
>>
>> *BiggLoyalty General Trading LLC. *
>>
>> *Sheikh Zayed Road, *
>>
>> *Nassima Tower Floor 2, *
>>
>> *Office Number: 204, *
>>
>> *PO Box:9865 Dubai-UAE*
>>
>> *Office  : +971 4 221 00 50 (UAE)*
>>
>> *Mobile: +971 55 828 864 (UAE)*
>>
>> *Web    : **www.biggloyalty.com* <http://www.biggloyalty.com/>
>>
>> **
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Wednesday, July 29, 2020 4:23 PM
>> *To:* LLOYD SEQUEIRA <[email-masked]>; Orders Biggloyalty <
>> [email-masked]>; Aneesha Kodial <[email-masked]>; Damla
>> Kavak <[email-masked]>; VERONICA MAMON <[email-masked]>;
>> Stanley Mathews <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
>> Iftikhar <[email-masked]>; Michael Rolle <
>> [email-masked]>; Kenneth Nwaso <[email-masked]>;
>> Abdelmohsen basha <[email-masked]>
>> *Subject:* Order #600928110 // Sku :BGTL-LAVLVOTC29K2YES // Name :Lava
>> Cast Iron Casserole 23 x 29cm Green Elliptic Pot w/ Lid // DAMAGED
>>
>>
>>
>> Dear Vendor,
>>
>>
>>
>> Please see the below customer complaint and allow us to send the item
>> back to you for your further evaluation.
>>
>>
>>
>> Return Reason:received_damaged_not_as_new
>> Comments :damage on the side
>>
>>
>>
>>
>> We appreciate your support in this matter, Thank you.
>>
>>
>>
>> Stay HOME Stay SAFE…
>>
>> Best Regards,
>>
>> Den mark
>>
>>