Subject: RE: Order #600929324 Name :Chicco - Next2me Magic Crib - Cool Grey
From: repairs <[email-masked]>
To: brands <[email-masked]>, Denmark A <[email-masked]>, rizwan <[email-masked]>, Glaiza <[email-masked]>
Cc: Mohamed Magdy <[email-masked]>, customer care <[email-masked]>, Shady Elgendy <[email-masked]>, Alina D'Souza <[email-masked]>
Date: Tue, 4 Aug 2020 03:31:12 +0000
List-Id: <ccteam.mumzworld.com>

Dear Denmark,

Good day!

Please note  the fixed item we will send it back to your end.

Regards ,

Ever Villafuerte
Warehouse Service Executive

T: +971 4 347 0597<tel:+97143470597>  M: +971 56 623 0495<tel:+971566230495>
F: +971 4 347 0659<tel:+97143470659>  E: [email-masked]<mailto:[email-masked]>
A: 28B Street Community 368 Al Quoz Industrial Area 3
Dubai, UAE 20717 79344

From: brands <[email-masked]>
Sent: 29 July 2020 02:30 PM
To: Denmark A <[email-masked]>; rizwan <[email-masked]>; repairs <[email-masked]>; Glaiza <[email-masked]>
Cc: Mohamed Magdy <[email-masked]>; customer care <[email-masked]>; Shady Elgendy <[email-masked]>; Alina D'Souza <[email-masked]>
Subject: RE: Order #600929324 Name :Chicco - Next2me Magic Crib - Cool Grey

Hi Denmark,

Kindly send the item in our warehouse for checking.

Regards,

Raymond Serrano
Sales Associate

T: +971 4 222 0799<tel:+97142220799> M: +971 54 306 6543 <tel:+971543066543>
F: +971 4 228 2423<tel:+97142282423> E: [email-masked]<mailto:[email-masked]>
A: Office 1805 Emirates NBD New Deira Building
Baniyas Road, Deira, Dubai P.O. Box 6761

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 29, 2020 2:29 PM
To: brands <[email-masked]<mailto:[email-masked]>>; rizwan <[email-masked]<mailto:[email-masked]>>; repairs <[email-masked]<mailto:[email-masked]>>
Cc: Mohamed Magdy <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Shady Elgendy <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order #600929324 Name :Chicco - Next2me Magic Crib - Cool Grey

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation.
Also find the attached RMA filled up form for your reference.

Return Reason:doesnt_work_or_defective
Comments :The lever is defected on the left side. It it doesn't get lifted up or down.

We appreciate your support in this matter, Thank you.

Stay HOME Stay SAFE…

Best Regards,

Den mark

On Mon, Jul 27, 2020 at 4:59 PM Alina D'Souza <[email-masked]<mailto:[email-masked]>> wrote:
Hi Denmark,

Please assist. customer has an issue collected item

Order #600929324<https://mumzworldhelp.zendesk.com/agent/tickets/600929324>

Products Details
Sku :GT-CH79584-19
Name :Chicco - Next2me Magic Crib - Cool Grey
Date Placed :2020-07-19 11:17:26
Date Shipped :2020-07-20 08:19:51
Qty Ordered :1.0000
Amount :1146.67
Shipping Country:United Arab Emirates

Return Reason:doesnt_work_or_defective
Comments :The lever is defected on the left side. It it doesn't get lifted up or down.

Regards,

Alina