Subject: Re: Sales Order # 600917172 - GTC-26710
From: Maricel Sadurai <[email-masked]>
To: Ekta Jesswani <[email-masked]>
Cc: "Leena ." <[email-masked]>, Asad <[email-masked]>, Hyacinth Joyce <[email-masked]>, Amir Julkarnain <[email-masked]>, customer care <[email-masked]>, Radwa Ali <[email-masked]>, Yaseen Shaqra <[email-masked]>
Date: Mon, 3 Aug 2020 21:23:20 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Order has been placed. Estimated ETA is on 6th-8th of August.

Kindly issue an SO for the SKU *TW-28604*  so it will be committed to the
order.

Regards,

On Mon, Aug 3, 2020 at 6:26 PM Ekta Jesswani <[email-masked]> wrote:

> Hi Leena,
>
> Thanks for the approval.
> The vendor is out of stock of the item.
>
> Regards,
> Ekta
>
> On Mon, 3 Aug 2020 at 18:20, Leena . <[email-masked]> wrote:
>
>> Ekta
>>
>> 1- approved
>> 2- did the vendor say he can not supply?
>>
>> On Mon, Aug 3, 2020 at 6:13 PM Ekta Jesswani <[email-masked]> wrote:
>>
>>> Hi Asad, Leena
>>>
>>> Please advise if we can proceed with sourcing the item from Amazon and
>>> fulfilling the customer's order.
>>> The description was incorrect - the item does not include the filter
>>> pump - as advised previously in the description.
>>>
>>> The customer is using the pool and has been following up to deliver the
>>> filter pump.
>>> The item is OOS on MW - priced at 157.50 AED
>>> Price on Amazon - 299 AED
>>>
>>> The error is on our end, we need to fulfill the item as per the
>>> customer's order.
>>> Please approve.
>>>
>>> Thanks
>>>
>>> Regards,
>>> Ekta
>>>
>>>
>>>
>>> On Mon, 3 Aug 2020 at 16:23, Hyacinth Joyce <[email-masked]> wrote:
>>>
>>>> Hi Maricel,
>>>>
>>>> Please proceed to source the pump, Ekta has approved the same.
>>>>
>>>>
>>>> https://www.amazon.ae/Intex-Krystal-Filter-Litres-530gal/dp/B07P7LVVL1/ref=sr_1_fkmr0_1?dchild=1&keywords=Intex+Filter+Pump+%28For+8%27To12%27+Pool%29+530+Gal&qid=1594830639&sr=8-1-fkmr0
>>>>
>>>>
>>>> Thank you.
>>>>
>>>> Best Regards,
>>>>
>>>> *Joyce Alvarado*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>> w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>> On Sun, 26 Jul 2020 at 17:55, Hyacinth Joyce <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Ekta,
>>>>>
>>>>> The customer with the above-mentioned subject order placed an order
>>>>> for the below item and did not receive the filter pump.
>>>>>
>>>>> GTC-26710 -  Intex - 12ft x 30In Prism Frame Premium Pool - Grey
>>>>>
>>>>> At the time of purchase, the item description mentioned that the
>>>>> filter pump is included. Please see the below image for your reference.
>>>>>
>>>>>
>>>>>
>>>>> The item description has been updated and the data team confirmed that
>>>>> the filter pump is not included as per the vendor's description.
>>>>>
>>>>> The pump is OOS on our end and the sourcing team advised that it is
>>>>> available from Amazon but it is double from our retail price.
>>>>>
>>>>> https://www.amazon.ae/Intex-Krystal-Filter-Litres-530gal/dp/B07P7LVVL1/ref=sr_1_fkmr0_1?dchild=1&keywords=Intex+Filter+Pump+%28For+8%27To12%27+Pool%29+530+Gal&qid=1594830639&sr=8-1-fkmr0
>>>>>
>>>>>
>>>>> Kindly advise on how to proceed.
>>>>>
>>>>> Thank you.
>>>>>
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Joyce Alvarado*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>>>  w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>> On Sun, 26 Jul 2020 at 15:31, Hyacinth Joyce <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi team,
>>>>>>
>>>>>> May we know if the below item description is correct.
>>>>>>
>>>>>> GTC-26710 -  Intex - 12ft x 30In Prism Frame Premium Pool - Grey
>>>>>>
>>>>>>
>>>>>> Thank you.
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Joyce Alvarado*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>> On Thu, 23 Jul 2020 at 17:30, Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>> May we have an update on this case, please?
>>>>>>>
>>>>>>> The customer keeps on following up and needs the pump asap,
>>>>>>>
>>>>>>> Please advise. Thank you
>>>>>>>
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Thu, Jul 16, 2020 at 9:51 AM Radwa Ali <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Thanks Maricel.
>>>>>>>> Hi @Amir Julkarnain <[email-masked]> @Asad
>>>>>>>> <[email-masked]> @Ekta Jesswani <[email-masked]> , Please
>>>>>>>> advise if we can proceed?
>>>>>>>>
>>>>>>>> *Radwa Ali*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>
>>>>>>>> │ w: www.mumzworld.com
>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>>>> Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>> On Wed, Jul 15, 2020 at 8:34 PM Maricel Sadurai <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Hi Team,
>>>>>>>>>
>>>>>>>>> Requested item is currently available from amazon but it is double
>>>>>>>>> as our retail price.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> https://www.amazon.ae/Intex-Krystal-Filter-Litres-530gal/dp/B07P7LVVL1/ref=sr_1_fkmr0_1?dchild=1&keywords=Intex+Filter+Pump+%28For+8%27To12%27+Pool%29+530+Gal&qid=1594830639&sr=8-1-fkmr0
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Need the approval for this if we are going to source the item.
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Wed, Jul 15, 2020 at 6:19 PM Radwa Ali <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Maricel,
>>>>>>>>>> SKU is  TW-28604
>>>>>>>>>> Intex Filter Pump (For 8'To12' Pool) 530 Gal
>>>>>>>>>>
>>>>>>>>>> *Radwa Ali*
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>
>>>>>>>>>>   │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District,
>>>>>>>>>> PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Wed, Jul 15, 2020 at 5:45 PM Maricel Sadurai <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Radwa,
>>>>>>>>>>>
>>>>>>>>>>> May I know the specific SKU for the filter pump.
>>>>>>>>>>>
>>>>>>>>>>> Regards,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Wed, Jul 15, 2020 at 4:47 PM Radwa Ali <[email-masked]>
>>>>>>>>>>> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hi Maricel,
>>>>>>>>>>>> Please assist us with a  filter pump that is compatible with
>>>>>>>>>>>> the above SKU.
>>>>>>>>>>>> As the item was received missing an the pump and it is now OOS
>>>>>>>>>>>> from our site.
>>>>>>>>>>>>
>>>>>>>>>>>> *Radwa Ali*
>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>> p:  +971 526476307│ e: [email-masked]
>>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design
>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>
>>>>>>>>>>>
>>>
>>> --
>>> *Regards, *
>>>
>>>
>>>
>
> --
> *Regards, *
>
>
>