Subject: Re: CANCEL AND DO NOT SHIP AWB: DHL 2990830802 || 200312126 << Reference ID: 63234581 >>
From: "ae.mumzworld via customer care" <[email-masked]>
To: [email-masked], [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 3 Aug 2020 17:31:02 +0200 (CEST)
List-Id: <ccteam.mumzworld.com>

Hi Ronald,

Good day.

This shipment was returned on : 26th July. Received by : NESTY JOHN PASCUA.

Should you require any further assistance, please contact me directly. Best Regards,Khalid KhalfanKey Account AdvisorDHL EXPRESSP.O.Box 6252DubaiUnited Arab Emirates2924114 

 
>> Original Message ... >> From: [email-masked] >> To: [email-masked], [email-masked] >> Cc: [email-masked], [email-masked], [email-masked], [email-masked] >> Subject: Re: CANCEL AND DO NOT SHIP AWB: DHL 2990830802 || 200312126 << Reference ID: 63234581 >> >> Sent: 08/03/2020 16:13 >> >>
Hi Ronald,
 
Good day.
 
Well noted.
 
Should you require any further assistance, please contact me directly. Best Regards, Khalid KhalfanKey Account AdvisorDHL EXPRESSP.O.Box 6252DubaiUnited Arab Emirates2924114 

 
>> Original Message ... >> From: [email-masked] >> To: [email-masked], [email-masked] >> Cc: [email-masked], [email-masked], [email-masked], [email-masked] >> Subject: Re: CANCEL AND DO NOT SHIP AWB: DHL 2990830802 || 200312126 >> Sent: Mon, 03 Aug 2020 12:31:45 UTC+04:00 >> >>
+ae.mumzworld Khalid >>Please cancel and return the package to us. >>AWB 2301161785 >>  >>  >>  >> Regards,Ronald >> >>
On Mon, Aug 3, 2020 at 12:23 PM Johannes Jade Pabeca <[email-masked]> wrote: >>Hi Ronald and TEam, >>Pls confirm it this was returned back to FC. >>Do not dispatch anymore and just create CRA for refund purposes. >>Pls confirm asap. >>Thank you. >>On Tue, Jul 28, 2020 at 6:19 PM <[email-masked]> wrote: >>Hi @Hesham Hatem (DHL AE) he lost his Id and would not be able to provide it.
@'Ronald Gaviola' Please cancel the order ASAP.
 
Best Regards,
Radwa Ali >> Customer Care Representative >> p:  +971 526476307│ e: [email-masked]  │ w: www.mumzworld.com >> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE
[[:removedImage(image001.png):]]
 
From: Hesham Hatem (DHL AE) <[email-masked]>  >> Sent: Tuesday, July 28, 2020 6:18 PM >> To: [email-masked]; 'Johannes Jade Pabeca' <[email-masked]>; 'Ronald Gaviola' <[email-masked]> >> Cc: 'Customer Care Team' <[email-masked]>; 'Samiya Sheikh' <[email-masked]> >> Subject: RE: CANCEL AND DO NOT SHIP AWB: DHL 2990830802 || 200312126
 
Dear Radwa,
 
This one mostly will be held for ID  as the name is very common .
 
My recommendation for such cases please capture first , middle and last name at least for the receiver and then it should move smoothly. 
 
e.g. Mohammed Ibrahim Mohammed  or Mohammed Mohammed Al Harithy 
 
Regards, 
Hesham Hatem >> Major Accounts Manager >>  >> DHL EXPRESS >> P.O.Box 6252 >> Dubai >> United Arab Emirates >>  >> Phone: +971 4 2924858 >> Mobile: +971 50 1898588
[[:removedImage(image002.png):]]

 

From: [email-masked] [mailto:[email-masked]]  >> Sent: 28 July 2020 18:08 >> To: 'Johannes Jade Pabeca' <[email-masked]>; Hesham Hatem (DHL AE) <[email-masked]>; 'Ronald Gaviola' <[email-masked]> >> Cc: 'Customer Care Team' <[email-masked]>; 'Samiya Sheikh' <[email-masked]> >> Subject: RE: CANCEL AND DO NOT SHIP AWB: DHL 2990830802 || 200312126
 
Hi @Hesham Hatem (DHL AE),
This order # has a new tracking # 2301161785 . Please advise if this will be delivered with no ID or do we need the ID ?
 
Best Regards,
Radwa Ali >> Customer Care Representative >> p:  +971 526476307│ e: [email-masked]  │ w: www.mumzworld.com >> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE
[[:removedImage(image001.png):]]
 
From: Johannes Jade Pabeca <[email-masked]>  >> Sent: Tuesday, July 28, 2020 9:54 AM >> To: Hesham Hatem (DHL AE) <[email-masked]>; Ronald Gaviola <[email-masked]> >> Cc: Customer Care Team <[email-masked]>; Samiya Sheikh <[email-masked]> >> Subject: Re: CANCEL AND DO NOT SHIP AWB: DHL 2990830802 || 200312126
 
Thank you for Hesham.
 
@Ronald Gaviola , pls confirm and advise who will create the CRA for refund purposes.
 
BR
 
On Tue, Jul 28, 2020 at 9:37 AM Hesham Hatem (DHL AE) <[email-masked]> wrote:
Hello,
 
Already returned yesterday under waybill # 2656367416
 
Regards, 
Hesham Hatem >> Major Accounts Manager >>  >> DHL EXPRESS >> P.O.Box 6252 >> Dubai >> United Arab Emirates >>  >> Phone: +971 4 2924858 >> Mobile: +971 50 1898588
[[:removedImage(image002.png):]]

 

From: Johannes Jade Pabeca [mailto:[email-masked]]  >> Sent: 28 July 2020 09:19 >> To: Ronald Gaviola <[email-masked]>; Hesham Hatem (DHL AE) <[email-masked]>; ae.mumzworld <[email-masked]> >> Cc: Customer Care Team <[email-masked]>; Samiya Sheikh <[email-masked]> >> Subject: Re: CANCEL AND DO NOT SHIP AWB: DHL 2990830802 || 200312126
 
Hi Team,
 
Any update?
 
BR
 
On Sun, Jul 26, 2020 at 8:47 AM Johannes Jade Pabeca <[email-masked]> wrote:
Hi Team,
 
Any update?
 
BR
 
On Wed, Jul 22, 2020 at 2:33 PM Ronald Gaviola <[email-masked]> wrote:
+ae.mumzworld +Hesham Hatem (DHL AE) 
 
Please cancel the shipment and RTS.

 
 
Regards,
Ronald

On Wed, Jul 22, 2020 at 12:37 PM Johannes Jade Pabeca <[email-masked]> wrote:
Hi Ronald pls advise if this is still with us or still with DHL?
 
Br

On Tue, Jul 21, 2020 at 11:45 AM Johannes Jade Pabeca <[email-masked]> wrote:
Hi Team,
 
Pls cancel and create CRA for refund 
 
Thank you
 
-- 
Johannes Jade 

 
-- 
Johannes Jade 

 
-- 
Johannes Jade 

 
-- 
Johannes Jade 

CONFIDENTIALITY NOTICE: This message is from DHL and may contain confidential business information. It is intended solely for the use of the individual to whom it is addressed. If you are not the intended recipient please contact the sender and delete this message and any attachment from your system. Unauthorized publication, use, dissemination, forwarding, printing or copying of this E-Mail and its attachments is strictly prohibited. 

-- 
Johannes Jade 

CONFIDENTIALITY NOTICE: This message is from DHL and may contain confidential business information. It is intended solely for the use of the individual to whom it is addressed. If you are not the intended recipient please contact the sender and delete this message and any attachment from your system. Unauthorized publication, use, dissemination, forwarding, printing or copying of this E-Mail and its attachments is strictly prohibited. 
 >>--  >>Johannes Jade  >>