Subject: Re: Sales Order # 600917172 - GTC-26710
From: "Leena ." <[email-masked]>
To: Ekta Jesswani <[email-masked]>
Cc: Asad <[email-masked]>, Hyacinth Joyce <[email-masked]>, Maricel Sadurai <[email-masked]>, Amir Julkarnain <[email-masked]>, customer care <[email-masked]>, Radwa Ali <[email-masked]>, Yaseen Shaqra <[email-masked]>
Date: Mon, 3 Aug 2020 18:20:37 +0400
List-Id: <ccteam.mumzworld.com>

Ekta

1- approved
2- did the vendor say he can not supply?

On Mon, Aug 3, 2020 at 6:13 PM Ekta Jesswani <[email-masked]> wrote:

> Hi Asad, Leena
>
> Please advise if we can proceed with sourcing the item from Amazon and
> fulfilling the customer's order.
> The description was incorrect - the item does not include the filter pump
> - as advised previously in the description.
>
> The customer is using the pool and has been following up to deliver the
> filter pump.
> The item is OOS on MW - priced at 157.50 AED
> Price on Amazon - 299 AED
>
> The error is on our end, we need to fulfill the item as per the customer's
> order.
> Please approve.
>
> Thanks
>
> Regards,
> Ekta
>
>
>
> On Mon, 3 Aug 2020 at 16:23, Hyacinth Joyce <[email-masked]> wrote:
>
>> Hi Maricel,
>>
>> Please proceed to source the pump, Ekta has approved the same.
>>
>>
>> https://www.amazon.ae/Intex-Krystal-Filter-Litres-530gal/dp/B07P7LVVL1/ref=sr_1_fkmr0_1?dchild=1&keywords=Intex+Filter+Pump+%28For+8%27To12%27+Pool%29+530+Gal&qid=1594830639&sr=8-1-fkmr0
>>
>>
>> Thank you.
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>> On Sun, 26 Jul 2020 at 17:55, Hyacinth Joyce <[email-masked]> wrote:
>>
>>> Hi Ekta,
>>>
>>> The customer with the above-mentioned subject order placed an order for
>>> the below item and did not receive the filter pump.
>>>
>>> GTC-26710 -  Intex - 12ft x 30In Prism Frame Premium Pool - Grey
>>>
>>> At the time of purchase, the item description mentioned that the filter
>>> pump is included. Please see the below image for your reference.
>>>
>>>
>>>
>>> The item description has been updated and the data team confirmed that
>>> the filter pump is not included as per the vendor's description.
>>>
>>> The pump is OOS on our end and the sourcing team advised that it is
>>> available from Amazon but it is double from our retail price.
>>>
>>> https://www.amazon.ae/Intex-Krystal-Filter-Litres-530gal/dp/B07P7LVVL1/ref=sr_1_fkmr0_1?dchild=1&keywords=Intex+Filter+Pump+%28For+8%27To12%27+Pool%29+530+Gal&qid=1594830639&sr=8-1-fkmr0
>>>
>>>
>>> Kindly advise on how to proceed.
>>>
>>> Thank you.
>>>
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>> On Sun, 26 Jul 2020 at 15:31, Hyacinth Joyce <[email-masked]>
>>> wrote:
>>>
>>>> Hi team,
>>>>
>>>> May we know if the below item description is correct.
>>>>
>>>> GTC-26710 -  Intex - 12ft x 30In Prism Frame Premium Pool - Grey
>>>>
>>>>
>>>> Thank you.
>>>>
>>>> Best Regards,
>>>>
>>>> *Joyce Alvarado*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>> w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>> On Thu, 23 Jul 2020 at 17:30, Mary Anne Agapito <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>> May we have an update on this case, please?
>>>>>
>>>>> The customer keeps on following up and needs the pump asap,
>>>>>
>>>>> Please advise. Thank you
>>>>>
>>>>> Warm Regards,
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>> On Thu, Jul 16, 2020 at 9:51 AM Radwa Ali <[email-masked]> wrote:
>>>>>
>>>>>> Thanks Maricel.
>>>>>> Hi @Amir Julkarnain <[email-masked]> @Asad <[email-masked]>
>>>>>>  @Ekta Jesswani <[email-masked]> , Please advise if we can
>>>>>> proceed?
>>>>>>
>>>>>> *Radwa Ali*
>>>>>> Customer Care Representative
>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>>> w: www.mumzworld.com
>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>> Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>> On Wed, Jul 15, 2020 at 8:34 PM Maricel Sadurai <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>> Requested item is currently available from amazon but it is double
>>>>>>> as our retail price.
>>>>>>>
>>>>>>>
>>>>>>> https://www.amazon.ae/Intex-Krystal-Filter-Litres-530gal/dp/B07P7LVVL1/ref=sr_1_fkmr0_1?dchild=1&keywords=Intex+Filter+Pump+%28For+8%27To12%27+Pool%29+530+Gal&qid=1594830639&sr=8-1-fkmr0
>>>>>>>
>>>>>>>
>>>>>>> Need the approval for this if we are going to source the item.
>>>>>>>
>>>>>>> Regards,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Wed, Jul 15, 2020 at 6:19 PM Radwa Ali <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Maricel,
>>>>>>>> SKU is  TW-28604
>>>>>>>> Intex Filter Pump (For 8'To12' Pool) 530 Gal
>>>>>>>>
>>>>>>>> *Radwa Ali*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>
>>>>>>>> │ w: www.mumzworld.com
>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>>>> Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>> On Wed, Jul 15, 2020 at 5:45 PM Maricel Sadurai <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Hi Radwa,
>>>>>>>>>
>>>>>>>>> May I know the specific SKU for the filter pump.
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Wed, Jul 15, 2020 at 4:47 PM Radwa Ali <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Maricel,
>>>>>>>>>> Please assist us with a  filter pump that is compatible with the
>>>>>>>>>> above SKU.
>>>>>>>>>> As the item was received missing an the pump and it is now OOS
>>>>>>>>>> from our site.
>>>>>>>>>>
>>>>>>>>>> *Radwa Ali*
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>
>>>>>>>>>>   │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District,
>>>>>>>>>> PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>
>
> --
> *Regards, *
>
>
>