Subject: Re: Sales Order # 600917172 - GTC-26710
From: Ekta Jesswani <[email-masked]>
To: Asad <[email-masked]>, Leena <[email-masked]>, Hyacinth Joyce <[email-masked]>
Cc: Maricel Sadurai <[email-masked]>, Amir Julkarnain <[email-masked]>, customer care <[email-masked]>, Radwa Ali <[email-masked]>, Yaseen Shaqra <[email-masked]>
Date: Mon, 3 Aug 2020 18:13:06 +0400
List-Id: <ccteam.mumzworld.com>

Hi Asad, Leena

Please advise if we can proceed with sourcing the item from Amazon and
fulfilling the customer's order.
The description was incorrect - the item does not include the filter pump -
as advised previously in the description.

The customer is using the pool and has been following up to deliver the
filter pump.
The item is OOS on MW - priced at 157.50 AED
Price on Amazon - 299 AED

The error is on our end, we need to fulfill the item as per the customer's
order.
Please approve.

Thanks

Regards,
Ekta

On Mon, 3 Aug 2020 at 16:23, Hyacinth Joyce <[email-masked]> wrote:

> Hi Maricel,
>
> Please proceed to source the pump, Ekta has approved the same.
>
>
> https://www.amazon.ae/Intex-Krystal-Filter-Litres-530gal/dp/B07P7LVVL1/ref=sr_1_fkmr0_1?dchild=1&keywords=Intex+Filter+Pump+%28For+8%27To12%27+Pool%29+530+Gal&qid=1594830639&sr=8-1-fkmr0
>
>
> Thank you.
>
> Best Regards,
>
> *Joyce Alvarado*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Sun, 26 Jul 2020 at 17:55, Hyacinth Joyce <[email-masked]> wrote:
>
>> Hi Ekta,
>>
>> The customer with the above-mentioned subject order placed an order for
>> the below item and did not receive the filter pump.
>>
>> GTC-26710 -  Intex - 12ft x 30In Prism Frame Premium Pool - Grey
>>
>> At the time of purchase, the item description mentioned that the filter
>> pump is included. Please see the below image for your reference.
>>
>>
>>
>> The item description has been updated and the data team confirmed that
>> the filter pump is not included as per the vendor's description.
>>
>> The pump is OOS on our end and the sourcing team advised that it is
>> available from Amazon but it is double from our retail price.
>>
>> https://www.amazon.ae/Intex-Krystal-Filter-Litres-530gal/dp/B07P7LVVL1/ref=sr_1_fkmr0_1?dchild=1&keywords=Intex+Filter+Pump+%28For+8%27To12%27+Pool%29+530+Gal&qid=1594830639&sr=8-1-fkmr0
>>
>>
>> Kindly advise on how to proceed.
>>
>> Thank you.
>>
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>> On Sun, 26 Jul 2020 at 15:31, Hyacinth Joyce <[email-masked]> wrote:
>>
>>> Hi team,
>>>
>>> May we know if the below item description is correct.
>>>
>>> GTC-26710 -  Intex - 12ft x 30In Prism Frame Premium Pool - Grey
>>>
>>>
>>> Thank you.
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>> On Thu, 23 Jul 2020 at 17:30, Mary Anne Agapito <[email-masked]>
>>> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> May we have an update on this case, please?
>>>>
>>>> The customer keeps on following up and needs the pump asap,
>>>>
>>>> Please advise. Thank you
>>>>
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> On Thu, Jul 16, 2020 at 9:51 AM Radwa Ali <[email-masked]> wrote:
>>>>
>>>>> Thanks Maricel.
>>>>> Hi @Amir Julkarnain <[email-masked]> @Asad <[email-masked]> @Ekta
>>>>> Jesswani <[email-masked]> , Please advise if we can proceed?
>>>>>
>>>>> *Radwa Ali*
>>>>> Customer Care Representative
>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>> w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>> On Wed, Jul 15, 2020 at 8:34 PM Maricel Sadurai <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>> Requested item is currently available from amazon but it is double as
>>>>>> our retail price.
>>>>>>
>>>>>>
>>>>>> https://www.amazon.ae/Intex-Krystal-Filter-Litres-530gal/dp/B07P7LVVL1/ref=sr_1_fkmr0_1?dchild=1&keywords=Intex+Filter+Pump+%28For+8%27To12%27+Pool%29+530+Gal&qid=1594830639&sr=8-1-fkmr0
>>>>>>
>>>>>>
>>>>>> Need the approval for this if we are going to source the item.
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Wed, Jul 15, 2020 at 6:19 PM Radwa Ali <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Maricel,
>>>>>>> SKU is  TW-28604
>>>>>>> Intex Filter Pump (For 8'To12' Pool) 530 Gal
>>>>>>>
>>>>>>> *Radwa Ali*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>>>>  w: www.mumzworld.com
>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>>> Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>> On Wed, Jul 15, 2020 at 5:45 PM Maricel Sadurai <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hi Radwa,
>>>>>>>>
>>>>>>>> May I know the specific SKU for the filter pump.
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Wed, Jul 15, 2020 at 4:47 PM Radwa Ali <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi Maricel,
>>>>>>>>> Please assist us with a  filter pump that is compatible with the
>>>>>>>>> above SKU.
>>>>>>>>> As the item was received missing an the pump and it is now OOS
>>>>>>>>> from our site.
>>>>>>>>>
>>>>>>>>> *Radwa Ali*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>
>>>>>>>>>  │ w: www.mumzworld.com
>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District,
>>>>>>>>> PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>

-- 
*Regards, *