Subject: Re: Order #600842172_2 // PS-VT80-195803 // Vtech - Activity Desk 4-in-1 // Not working properly
From: Yaseen Shaqra <[email-masked]>
To: Michael Rolle <[email-masked]>
Cc: Husain <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Samran Iftikhar <[email-masked]>, Kenneth Nwaso <[email-masked]>, Abdelmohsen basha <[email-masked]>, Denmark A <[email-masked]>
Date: Mon, 3 Aug 2020 18:10:56 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Please note that the customer asked to refund the amount of the damaged
product

On Mon, Aug 3, 2020 at 2:08 PM Michael Rolle <[email-masked]>
wrote:

> Dear Husain,
>
> Please acknowledge if you received the item and let us know the update
> from your end.
>
> Best Regards,
>
> Michael R.
> ᐧ
>
> On Sun, Jul 26, 2020 at 9:43 AM Denmark A <[email-masked]> wrote:
>
>> Dear Husain,
>>
>> As per customer:
>>
>> The problem with one of them is that the sound is not clear and I put in
>> a new battery.
>>
>> Please accept the item and evaluate it further.
>>
>> Regards,
>> Den mark
>>
>>
>>
>> On Thu, Jul 16, 2020 at 9:12 AM Denmark A <[email-masked]> wrote:
>>
>>> @customer care <[email-masked]> @Alina D'Souza
>>> <[email-masked]> Please update.
>>>
>>> Regards,
>>> Den mark
>>>
>>> On Wed, Jul 15, 2020 at 11:03 AM Husain <[email-masked]> wrote:
>>>
>>>> Hi Denmark,
>>>>
>>>>
>>>>
>>>> This was communicated previously as well, we need the complete issue
>>>> details and supporting pictures.
>>>>
>>>>
>>>>
>>>> Please provide complete details, in order to get the item collected for
>>>> inspection.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *Thanks and Regards,*
>>>>
>>>>
>>>>
>>>> *Husain Poonawala*
>>>>
>>>> *Mob: +971 55 3001469*
>>>>
>>>> *Email: [email-masked]
>>>>
>>>> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>>>>
>>>>
>>>>
>>>> *Find us on *
>>>>
>>>> <https://www.instagram.com/playsmart_toys/>
>>>> <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal>
>>>>
>>>> Exclusive Distributors for
>>>>
>>>> *Admin Office - Business Bay, Opal Business Tower, 9th floor, Office #
>>>> 909, Dubai, UAE.*
>>>>
>>>> *Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United
>>>> Arab Emirates**.        *
>>>>
>>>> * Please consider the environment before printing this email.*
>>>>
>>>> This message contains confidential information and is intended only for
>>>> the individual named. If you are not the named addressee you should not
>>>> disseminate, distribute or copy this e-mail. Please notify the sender
>>>> immediately by e-mail if you have received this e-mail by mistake and
>>>> delete this e-mail from your system. *Warning:* Although the company
>>>> has taken reasonable precautions to ensure no viruses are present in this
>>>> email, the company cannot accept responsibility for any loss or damage
>>>> arising from the use of this email or attachments.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Denmark A <[email-masked]>
>>>> *Sent:* Wednesday, July 15, 2020 10:47 AM
>>>> *To:* Husain <[email-masked]>
>>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>>> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
>>>> Iftikhar <[email-masked]>; Kenneth Nwaso <
>>>> [email-masked]>; Abdelmohsen basha <[email-masked]>
>>>> *Subject:* Re: Order #600842172_2 // PS-VT80-195803 // Vtech -
>>>> Activity Desk 4-in-1 // Not working properly
>>>>
>>>>
>>>>
>>>> Dear Husain,
>>>>
>>>>
>>>>
>>>> Item already with us.
>>>>
>>>>
>>>>
>>>> @Alina D'Souza <[email-masked]> @customer care
>>>> <[email-masked]> Please every time we process a collection, ask
>>>> customer a small video and specific issue.
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>>
>>>>
>>>> On Wed, Jul 15, 2020 at 10:38 AM Husain <[email-masked]> wrote:
>>>>
>>>> Hi Denmark,
>>>>
>>>>
>>>>
>>>> Please elaborate the issue.
>>>>
>>>> Also as discussed previously, please share images/videos so our team
>>>> can expedite the process.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *Thanks and Regards,*
>>>>
>>>>
>>>>
>>>> *Husain Poonawala*
>>>>
>>>> *Mob: +971 55 3001469*
>>>>
>>>> *Email: [email-masked]
>>>>
>>>> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>>>>
>>>>
>>>>
>>>> *Find us on *
>>>>
>>>> <https://www.instagram.com/playsmart_toys/>
>>>> <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal>
>>>>
>>>> Exclusive Distributors for
>>>>
>>>> *Admin Office - Business Bay, Opal Business Tower, 9th floor, Office #
>>>> 909, Dubai, UAE.*
>>>>
>>>> *Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United
>>>> Arab Emirates**.        *
>>>>
>>>> * Please consider the environment before printing this email.*
>>>>
>>>> This message contains confidential information and is intended only for
>>>> the individual named. If you are not the named addressee you should not
>>>> disseminate, distribute or copy this e-mail. Please notify the sender
>>>> immediately by e-mail if you have received this e-mail by mistake and
>>>> delete this e-mail from your system. *Warning:* Although the company
>>>> has taken reasonable precautions to ensure no viruses are present in this
>>>> email, the company cannot accept responsibility for any loss or damage
>>>> arising from the use of this email or attachments.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Denmark A <[email-masked]>
>>>> *Sent:* Wednesday, July 15, 2020 8:27 AM
>>>> *To:* Husain <[email-masked]>
>>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>>> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
>>>> Iftikhar <[email-masked]>; Kenneth Nwaso <
>>>> [email-masked]>; Abdelmohsen basha <[email-masked]>
>>>> *Subject:* Order #600842172_2 // PS-VT80-195803 // Vtech - Activity
>>>> Desk 4-in-1 // Not working properly
>>>>
>>>>
>>>>
>>>> Dear Vendor,
>>>>
>>>>
>>>>
>>>> Please see the below customer complaint and allow us to send the item
>>>> back to you for your further evaluation and assessment.
>>>>
>>>>
>>>>
>>>> Reason of return:  item is not working properly
>>>>
>>>>
>>>>
>>>> We appreciate your support in this matter, Thank you.
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Den mark
>>>>
>>>> --
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>> <https://groups.google.com/a/mumzworld.com/d/msgid/returns.fc/CAFpnSTsCwRo0F%3D1Y0hDRAteYT-vH-Rf2cF4ZNcNU1AVXo%2BaCrQ%40mail.gmail.com?utm_medium=email&utm_source=footer>
>> .
>>
>
>
> --
> *Best Regards,*
>
> *Michael C. Rolle*
>

-- 

Best Regards,

*Yaseen Mohammed*

Customer Care Representative
p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
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