Subject: Re: Order #600921602 // MBN-0032 // CINK - Bamboo Baby Weaning Giftbox - Ocean // Defective
From: Silvia Preto <[email-masked]>
To: Michael Rolle <[email-masked]>
Cc: Made by Nature - Middle East <[email-masked]>, Denmark A <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Alina D'Souza <[email-masked]>, Samran Iftikhar <[email-masked]>, Abdelmohsen basha <[email-masked]>
Date: Mon, 3 Aug 2020 17:59:30 +0400
List-Id: <ccteam.mumzworld.com>

Dear 

We have responded to you on the same day but I understand the email bounced back.

Please note :

Dear Denmark,

This is normal and not a defect.

It is not easy to open the lid so the baby/toddler will not open it easily.

If difficult for an adult to open this is also normal and it will be easier with use as the rubber will loosen slightly.

Hope this helps to reassure your customer.

Thanks 

Kind regards,

Silvia Preto
+971557008106
[email-masked]
www.madebynatureme.com
 
Made by Nature Middle East
More Than General Trading LLC

> On 3 Aug 2020, at 4:36 PM, Michael Rolle <[email-masked]> wrote:
> 
> 
> Dear Vendor,
> 
> Please update  the above issue to proceed.
> 
> Best Regards,
> 
> Michael R.
> 
> 
> ᐧ
> 
>> On Sun, Jul 19, 2020 at 1:50 PM Made by Nature - Middle East <[email-masked]> wrote:
>> Dear Denmark,
>> 
>> This is normal and not a defect.
>> 
>> It is not easy to open the lid so the baby/toddler will not open it easily.
>> 
>> If difficult for an adult to open this is also normal and it will be easier with use as the rubber will loosen slightly.
>> 
>> Hope this helps to reassure your customers
>> 
>> 
>> Kind regards,
>> Made by Nature Team
>>  
>> Made by Nature Middle East
>> More Than General Trading LLC
>> 
>> 
>> 
>>>> On 19 Jul 2020, at 9:26 AM, Denmark A <[email-masked]> wrote:
>>>> 
>>> 
>>> Dear Vendor,
>>> 
>>>  
>>> 
>>> Please see the below customer complaint and allow us to send the item back to you for your further evaluation. 
>>> 
>>> 
>>> 
>>> Customer Comment : Difficult to open the cover 
>>> 
>>> 
>>> 
>>> 
>>> 
>>> Regards, 
>>> Den mark 
>>>  
>>> 
>>> We appreciate your support in this matter, Thank you. 
>>> 
>>>  
>>> 
>>> Stay HOME Stay SAFE…
>>> 
>>> Best Regards,
>>> Den mark 
> 
> 
> -- 
> Best Regards,
> 
> Michael C. Rolle