Subject: Re: Order #600912814 // ATC-Motobike16 // Kawasaki - Moto 16"KidsBike - Green // Defective
From: Michael Rolle <[email-masked]>
To: Denmark A <[email-masked]>
Cc: Retail <[email-masked]>, Zishan <[email-masked]>, Abdelmohsen basha <[email-masked]>, Radwa Ali <[email-masked]>, Mary Anne Agapito <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Samran Iftikhar <[email-masked]>, Usman <[email-masked]>
Date: Mon, 3 Aug 2020 17:02:01 +0400
List-Id: <ccteam.mumzworld.com>

Dear Zishan,

Please provide CN to proceed.

Best Regards,

Michael R.
ᐧ

On Mon, Jul 20, 2020 at 8:37 AM Denmark A <[email-masked]> wrote:

> Dear,
>
> Please see the PO for your reference.
>
> POMUMZ_DXB221760
>
> Regards,
> Den mark
>
> On Mon, Jul 20, 2020 at 8:27 AM Retail <[email-masked]> wrote:
>
>> Dear Denmark,
>>
>>                 Kindly share purchase order details so that we can
>> process the credit note.
>>
>>
>>
>> Regards,
>>
>> *Zishan Bashir*
>>
>> Key Accounts Manager
>>
>>
>>
>> *M: *+971 56 896 3188 • *T*: +971 4 2828 223 (EXT 155) • *E*:
>> [email-masked] • PO Box 8783, Dubai, UAE
>> ------------------------------
>>
>>  <http://arwani.ae/>
>>
>> • Abu Dhabi <https://goo.gl/maps/QigeWAdoJTA2> +971 2 5553 500
>>
>> • Dubai <https://goo.gl/maps/sK81Yamz4y52> +971 4 2828 223
>>
>> • Sharjah <https://goo.gl/maps/sK81Yamz4y52> +971 6 5301 207
>>
>> • Muscat <https://goo.gl/maps/mdD466qkir82> +968 2 4799 667
>>
>>
>>
>>  <800279264>[image: Facebook
>> icon] <https://www.facebook.com/ArwaniTrading/>
>> <https://www.linkedin.com/company/3093642/>
>> <https://www.instagram.com/arwanitrading/>
>>
>>
>> [email-masked]
>> <[email-masked]?subject=%7bYour%20Subject%7d%20:%20Clink%20Cliked%20from%20ATC%20Email%20Signature>
>>
>> *www.**arwani**.ae* <http://www.arwani.ae/>
>>
>>
>>
>> <https://drive.google.com/open?id=1ZDWeTATYqNN-OXDXgsxLm-7xuDyFUkfS>
>>
>>
>>
>>
>>
>>
>>
>> *From:* Denmark A [mailto:[email-masked]]
>> *Sent:* Monday, July 20, 2020 8:18 AM
>> *To:* Zishan <[email-masked]>
>> *Cc:* Abdelmohsen basha <[email-masked]>; Radwa Ali <
>> [email-masked]>; Retail <[email-masked]>; Mary Anne Agapito <
>> [email-masked]>; customer care <[email-masked]>;
>> Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>;
>> Samran Iftikhar <[email-masked]>; Usman <[email-masked]>
>> *Subject:* Re: Order #600912814 // ATC-Motobike16 // Kawasaki - Moto
>> 16"KidsBike - Green // Defective
>>
>>
>>
>> Dear Zishan,
>>
>>
>>
>> Please update regarding the CN needed thank you.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>>
>>
>> On Sun, Jul 19, 2020 at 9:42 AM Zishan <[email-masked]> wrote:
>>
>> Dear Basha,
>>
>>                 AS discussed over the phone a few days back, We already
>> agreed for the return and have also accepted the unit from your side.
>>
>>
>>
>>
>>
>> Regards,
>>
>> *Zishan Bashir*
>>
>> Key Accounts Manager
>>
>>
>>
>> *M: *+971 56 896 3188 • *T*: +971 4 2828 223 (EXT 155) • *E*:
>> [email-masked] • PO Box 8783, Dubai, UAE
>> ------------------------------
>>
>>  <http://arwani.ae/>
>>
>> • Abu Dhabi <https://goo.gl/maps/QigeWAdoJTA2> +971 2 5553 500
>>
>> • Dubai <https://goo.gl/maps/sK81Yamz4y52> +971 4 2828 223
>>
>> • Sharjah <https://goo.gl/maps/sK81Yamz4y52> +971 6 5301 207
>>
>> • Muscat <https://goo.gl/maps/mdD466qkir82> +968 2 4799 667
>>
>>
>>
>>  <800279264>[image: Facebook
>> icon] <https://www.facebook.com/ArwaniTrading/>
>> <https://www.linkedin.com/company/3093642/>
>> <https://www.instagram.com/arwanitrading/>
>>
>>
>> [email-masked]
>> <[email-masked]?subject=%7bYour%20Subject%7d%20:%20Clink%20Cliked%20from%20ATC%20Email%20Signature>
>>
>> *www.**arwani**.ae* <http://www.arwani.ae/>
>>
>>
>>
>> <https://drive.google.com/open?id=1ZDWeTATYqNN-OXDXgsxLm-7xuDyFUkfS>
>>
>>
>>
>> *From:* Abdelmohsen basha [mailto:[email-masked]]
>> *Sent:* Sunday, July 19, 2020 9:20 AM
>> *To:* Radwa Ali <[email-masked]>
>> *Cc:* Retail <[email-masked]>; Denmark A <[email-masked]>; Mary
>> Anne Agapito <[email-masked]>; Zishan <[email-masked]>;
>> customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
>> Iftikhar <[email-masked]>
>> *Subject:* Re: Order #600912814 // ATC-Motobike16 // Kawasaki - Moto
>> 16"KidsBike - Green // Defective
>>
>>
>>
>> Dear All,
>>
>>
>>
>> Please ignore previous email, Secondly we have document that the client
>> placed a complaint in the same day of delivery, then we cannot reject the
>> refund request.
>>
>>
>>
>> @Zishan <[email-masked]>  your input here is appreciated.
>>
>>
>>
>> Thanks
>>
>>
>>
>> On Sun, 19 Jul 2020 at 09:05, Abdelmohsen basha <[email-masked]>
>> wrote:
>>
>> Dear All,
>>
>>
>>
>> As mentioned before communication done with simba and he already agreed
>> to refund the customer, so whats still pending here ?
>>
>>
>>
>> Thanks
>>
>>
>>
>> On Thu, 16 Jul 2020, 4:31 pm Radwa Ali, <[email-masked]> wrote:
>>
>> Hi Retail and Abdelmohsen,
>>
>> The customer has been waiting for confirmation for the store credit.
>>
>> In this thread it has been mentioned twice that we will proceed with the
>> refund @Abdelmohsen basha <[email-masked]> Can we issue store
>> credit ?
>>
>> @Returns.fc <[email-masked]>  Customer will not take the item
>> , do not reship this.
>>
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Wed, Jul 15, 2020 at 10:28 AM Simba <[email-masked]> wrote:
>>
>> Order #600912814 // ATC-Motobike16 // Kawasaki - Moto 16"KidsBike - Green
>> // Defective
>>
>> Kindly confirm, from here its showing that the email is meant for Arwani
>> instead.
>>
>>
>>
>> Thanks and Regards,
>>
>> Simbarashe  Mawere
>> METELEGANCE CREDIBILITY(Since 2003)
>> P.O Box 115161 | Dubai  |  UAE
>> M:+9715(5) 6595409 T:+971-43339050|F: +971-43339052
>>  E: [email-masked]
>>
>>
>>
>>
>>
>> *From: *Abdelmohsen basha <[email-masked]>
>> *Sent: *Tuesday, July 14, 2020 10:19 PM
>> *To: *Simba <[email-masked]>
>> *Cc: *Retail <[email-masked]>; Denmark A <[email-masked]>; Mary
>> Anne Agapito <[email-masked]>; Zishan <[email-masked]>; customer
>> care <[email-masked]>; Returns.fc <[email-masked]>; Alina
>> D'Souza <[email-masked]>; Samran Iftikhar <[email-masked]>
>> *Subject: *Re: Order #600912814 // ATC-Motobike16 // Kawasaki - Moto
>> 16"KidsBike - Green // Defective
>>
>>
>>
>> Hello Simba,
>>
>>
>>
>> Kindly  mention the subject of the lost email.
>>
>>
>>
>> Thanks
>>
>>
>>
>> On Mon, 13 Jul 2020 at 16:52, Simba <[email-masked]> wrote:
>>
>> Hi Abdelmohsen,
>>
>> I guess this email is lost, kindly check and confirm.
>>
>>
>>
>> Thanks and Regards,
>>
>> Simbarashe  Mawere
>> METELEGANCE CREDIBILITY(Since 2003)
>> P.O Box 115161 | Dubai  |  UAE
>> M:+9715(5) 6595409 T:+971-43339050|F: +971-43339052
>>  E: [email-masked]
>>
>>
>>
>>
>>
>> *From: *Abdelmohsen basha <[email-masked]>
>> *Sent: *Monday, July 13, 2020 4:11 AM
>> *To: *Cc: Simba <[email-masked]>
>> *Cc: *Retail <[email-masked]>; Denmark A <[email-masked]>; Mary
>> Anne Agapito <[email-masked]>; Zishan <[email-masked]>; customer
>> care <[email-masked]>; Returns.fc <[email-masked]>; Alina
>> D'Souza <[email-masked]>; Samran Iftikhar <[email-masked]>
>> *Subject: *Re: Order #600912814 // ATC-Motobike16 // Kawasaki - Moto 16"
>> KidsBike - Green // Defective
>>
>>
>>
>> Hello Simba,
>>
>>
>>
>> The client refused the replacement, please notice that we will proceed in
>> the refund.
>>
>>
>>
>> Thanks
>>
>>
>>
>> On Mon, 13 Jul 2020 at 15:01, Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>> Hi Abdelmohsen,
>>
>>
>>
>> The customer just called in, he doesn't want the bike but wants a refund
>> instead. The customer is okay with a store credit, he wants to have another
>> bike.
>>
>>
>>
>> @Returns.fc <[email-masked]> @Denmark A <[email-masked]>
>>
>>
>>
>>
>>  -  since the vendor confirmed refund will be given to the customer,
>> please advise if we can issue the voucher now.
>>
>>
>>
>> Awaiting your response. Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Mon, Jul 13, 2020 at 12:23 PM Abdelmohsen basha <[email-masked]>
>> wrote:
>>
>> @Alina D'Souza <[email-masked]>  Please communicate with the
>> customer.
>>
>>
>>
>> Thanks & BR
>>
>>
>>
>> On Mon, 13 Jul 2020 at 12:20, Retail <[email-masked]> wrote:
>>
>> Dear Denmark,
>>
>>
>>
>> We have received subject unit. After evaluation, we have found two things:
>>
>>
>>
>> 1.       Drive Chain is found broken.
>>
>> 2.       Training Wheels are not balanced (looks like customer tried to
>> adjust it).
>>
>>
>>
>> We will fix both the above issues and make the bike ready for pick-up by
>> tomorrow.
>>
>>
>>
>> Kind Regards
>>
>>
>>
>> Usman Ghani
>>
>>
>>
>> *From:* Retail
>> *Sent:* Saturday, July 11, 2020 12:33 PM
>> *To:* Denmark A <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
>> Iftikhar <[email-masked]>; Abdelmohsen basha <[email-masked]>
>> *Subject:* RE: Order #600912814 // ATC-Motobike16 // Kawasaki - Moto 16"
>> Kids Bike - Green // Defective
>>
>>
>>
>> Dear Denmark,
>>
>>                 The drive chain is broken, and this is considered as
>> damaged by the customer. So Return cannot be accepted for damaged items.
>>
>>
>>
>> Feel free to call me for any ambiguities.
>>
>>
>>
>> Regards,
>>
>> *Zishan Bashir*
>>
>> Key Accounts Manager
>>
>>
>>
>> *M: *+971 56 896 3188 • *T*: +971 4 2828 223 (EXT 155) • *E*:
>> [email-masked] • PO Box 8783, Dubai, UAE
>>
>> • Abu Dhabi +971 2 5553 500 <http://arwani.ae/>
>>
>> • Dubai +971 4 2828 223 <http://arwani.ae/>
>>
>> • Sharjah +971 6 5301 207 <http://arwani.ae/>
>>
>> • Muscat +968 2 4799 667 <http://arwani.ae/>
>>
>>   <http://arwani.ae/>
>>
>> [email-masked] <[email-masked]>*
>>
>> *www.arwani.ae <http://www.arwani.ae>*
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *From:* Denmark A [*mailto:[email-masked] <[email-masked]>*]
>>
>> *Sent:* Saturday, July 11, 2020 12:20 PM
>> *To:* Retail <[email-masked] <[email-masked]>*>
>> *Cc:* customer care <[email-masked] <[email-masked]>*>;
>> Returns.fc <[email-masked] <[email-masked]>*>;
>> Alina D'Souza <[email-masked] <[email-masked]>*>; Samran
>> Iftikhar <[email-masked] <[email-masked]>*>; Abdelmohsen
>> basha <[email-masked] <[email-masked]>*>
>> *Subject:* Re: Order #600912814 // ATC-Motobike16 // Kawasaki - Moto 16"
>> Kids Bike - Green // Defective
>>
>>
>>
>> Dear Team,
>>
>>
>>
>> Confirmed.
>>
>>
>>
>> Please share with us your complete address and contact person details, to
>> whom we will hand over the item.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Sat, Jul 11, 2020 at 12:07 PM Retail <[email-masked]
>> <[email-masked]>*> wrote:
>>
>> Dear Denmark,
>>
>>                 The picture below indicates the drive chain is also
>> broken. Kindly confirm this, as this is considered as a damaged item.
>>
>>
>>
>> Regards,
>>
>> *Zishan Bashir*
>>
>> Key Accounts Manager
>>
>>
>>
>> *M: *+971 56 896 3188 • *T*: +971 4 2828 223 (EXT 155) • *E*: [email-masked]
>> <[email-masked]>* • PO Box 8783, Dubai, UAE
>>
>> • *Abu Dhabi* +971 2 5553 500
>>
>> • *Dubai* +971 4 2828 223
>>
>> • *Sharjah* +971 6 5301 207
>>
>> • *Muscat* +968 2 4799 667
>>
>>
>>
>> [email-masked] <[email-masked]>*
>>
>> *www.arwani.ae <http://www.arwani.ae>*
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *From:* Denmark A [mailto:[email-masked] <[email-masked]>*]
>>
>> *Sent:* Saturday, July 11, 2020 11:18 AM
>> *To:* Retail <[email-masked] <[email-masked]>*>
>> *Cc:* customer care <[email-masked] <[email-masked]>*>;
>> Returns.fc <[email-masked] <[email-masked]>*>;
>> Alina D'Souza <[email-masked] <[email-masked]>*>; Samran
>> Iftikhar <[email-masked] <[email-masked]>*>; Abdelmohsen
>> basha <[email-masked] <[email-masked]>*>
>> *Subject:* Order #600912814 // ATC-Motobike16 // Kawasaki - Moto 16"
>> Kids Bike - Green // Defective
>>
>>
>>
>> Dear Vendor,
>>
>>
>>
>> Please see the below customer complaint and allow us to send the item
>> back to you for your further evaluation.
>>
>>
>>
>> We received the subject order today but the Stabilisers (2 little wheels)
>> are not balanced in the sense that they don't touch the ground at the same
>> time. The bicycle therefore is not stable for my kid who is a beginner on
>> bicycles.
>>
>>
>>
>> We appreciate your support in this matter, Thank you.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>   <http://arwani.ae/>
>>
>>   <http://arwani.ae/>
>>
>> --
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>

-- 
*Best Regards,*

*Michael C. Rolle*