Subject: Re: KSA URGENT / Missing Item - Order No. 100151715_1 / AWB 1779626862
From: Hyacinth Joyce <[email-masked]>
To: Zubair Wahid <[email-masked]>, Amir Julkarnain <[email-masked]>
Cc: Hussain Firoz Miyagamwala <[email-masked]>, "Raghu Nalloor (R3PL)" <[email-masked]>, customer care <[email-masked]>, Asad <[email-masked]>, Ahmed Irfan <[email-masked]>, Mary Anne Agapito <[email-masked]>, Ekta Jesswani <[email-masked]>
Date: Mon, 3 Aug 2020 16:54:24 +0400
List-Id: <ccteam.mumzworld.com>

Hi team,

@Zubair Wahid <[email-masked]> As discussed earlier, kindly provide
an update tomorrow morning.

In addition, the customer has requested the following:

-Delivery with a different courier
-Delivery on the same day

@Amir Julkarnain <[email-masked]> The customer had requested to speak
with a supervisor/manager. Kindly arrange a callback to the customer
because I and Mac are both off tomorrow.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Mon, 3 Aug 2020 at 09:22, Mary Anne Agapito <[email-masked]>
wrote:

> Hi Zubair,
>
> A gentle reminder on the above.
>
> Please prioritize.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Sun, Aug 2, 2020 at 4:58 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Zubair,
>>
>> The customer has been following up almost everyday and extremely furious.
>>
>> He wants the item to be delivered tomorrow.
>>
>> Please prioritize this case, the customer needs it urgently.
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Thu, Jul 30, 2020 at 1:52 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Team,
>>>
>>> The customer called again, his wife will give birth on Saturday.
>>>
>>> His baby can't be discharged without the car seat as per the law.
>>>
>>> We need an urgent update today.
>>>
>>> Please assist. Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Thu, Jul 30, 2020 at 9:21 AM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> I spoke with Abdulrehman from Barq yesterday and as per him, they have
>>>> checked if there's any shipment given in their Dammam facility but there
>>>> was none.
>>>>
>>>> He is asking for a proof that it was given to their pick up driver. The
>>>> customer wants an update today if his order will be delivered and when
>>>> exactly. He called Barq and was told the same.
>>>>
>>>> Please assist urgently. Thank you
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> On Sun, Jul 26, 2020 at 6:49 PM Hyacinth Joyce <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Zubair,
>>>>>
>>>>> Please assist to dispatch the available items urgently and ensure
>>>>> delivery before Eid.
>>>>> TT423210
>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=153411>
>>>>> DK-SP150-20-030-034
>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=748914>
>>>>>
>>>>> Thank you.
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Joyce Alvarado*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>>>  w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>> On Sun, 26 Jul 2020 at 10:32, Hussain Firoz Miyagamwala <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Dear Zubair,
>>>>>>
>>>>>> Please find the below AWB, Kindly dispatch asap.
>>>>>>
>>>>>> 3239988781: BarqExpress
>>>>>>
>>>>>> @Zubair Wahid <[email-masked]> @Hyacinth Joyce
>>>>>> <[email-masked]> Missing item CRA *CRAKTM9176*
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sun, Jul 26, 2020 at 10:04 AM Hyacinth Joyce <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>> @Zubair Wahid <[email-masked]> thank you for the update.
>>>>>>>
>>>>>>> @Hussain Firoz Miyagamwala <[email-masked]> kindly assist,
>>>>>>> in order for us to dispatch the available items today.
>>>>>>>
>>>>>>> Thank you.
>>>>>>>
>>>>>>> Best Regards,
>>>>>>>
>>>>>>> *Joyce Alvarado*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>>>  │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>> On Sat, 25 Jul 2020 at 13:59, Zubair Wahid <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Hussain
>>>>>>>> GT-CH79584-00
>>>>>>>> The above SKU is not available in our inventory, we have quantity
>>>>>>>> for rest. Can you share the new AWB for this order so we can dispatch it
>>>>>>>> again.
>>>>>>>>
>>>>>>>> Thanks
>>>>>>>> Zubair
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sat, Jul 25, 2020 at 8:58 AM Hyacinth Joyce <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi Zubair,
>>>>>>>>>
>>>>>>>>> Kindly update asap.
>>>>>>>>>
>>>>>>>>> This request is urgent as the customer is about to give birth.
>>>>>>>>>
>>>>>>>>> Thank you.
>>>>>>>>>
>>>>>>>>> Best Regards,
>>>>>>>>>
>>>>>>>>> *Joyce Alvarado*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Thu, 23 Jul 2020 at 17:16, Hussain Firoz Miyagamwala <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Dear Zubair,
>>>>>>>>>>
>>>>>>>>>> The highlighted items below are missing.
>>>>>>>>>> Can you please advise which items are available with you ?
>>>>>>>>>> The ones which are already available with you, no need for new
>>>>>>>>>> order because since it was missing we will create another AWB, pack it and
>>>>>>>>>> ship it.
>>>>>>>>>> The item which you are not able to find, we will create a CRA for
>>>>>>>>>> it and then Joyce can create a new order for that particular item.
>>>>>>>>>>
>>>>>>>>>> ITEM
>>>>>>>>>> LOCATION
>>>>>>>>>> QUANTITY
>>>>>>>>>> Comment Zubair Comment
>>>>>>>>>> TC-BNDL-B-TT84001107-2 Tamer WH - RIY 1 Delivered
>>>>>>>>>> TT423210 Tamer WH - RIY 1 1
>>>>>>>>>> KSA-AIP-219306 Tamer WH - RIY 1 Delivered
>>>>>>>>>> KSA-AIP-219204 Tamer WH - RIY 1 Delivered
>>>>>>>>>> GT-CH79584-00 Tamer WH - RIY 1 1
>>>>>>>>>> KSA-TTE-37/205 Tamer WH - RIY 1 Delivered
>>>>>>>>>> DK-SP150-20-030-034 Tamer WH - RIY 1 1
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Thu, Jul 23, 2020 at 5:06 PM Zubair Wahid <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Hussain
>>>>>>>>>>> I think there is a confusion, we have 2 of the 3 items missing
>>>>>>>>>>> in KSA warehouse and the remaining item is in DXB. Please explain the
>>>>>>>>>>> process for reorder to Joyce inorder for her to proceed recording of the
>>>>>>>>>>> missing items.
>>>>>>>>>>>
>>>>>>>>>>> Thanks
>>>>>>>>>>> Zubair
>>>>>>>>>>>
>>>>>>>>>>> On Thu, Jul 23, 2020, 3:57 PM Zubair Wahid <[email-masked]>
>>>>>>>>>>> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hussain please proceed for CRA for 1 item not available in
>>>>>>>>>>>> tamer.
>>>>>>>>>>>> Please add note "missing item reorder"
>>>>>>>>>>>> "Missing item CRA"
>>>>>>>>>>>> Thanks
>>>>>>>>>>>> Zubair
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Thu, Jul 23, 2020, 2:41 PM Hyacinth Joyce <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Hi Zubair,
>>>>>>>>>>>>>
>>>>>>>>>>>>> As discussed, we'll be waiting for your confirmation about the
>>>>>>>>>>>>> CRA asap within the day.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thank you.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Thu, 23 Jul 2020 at 15:13, Hussain Firoz Miyagamwala <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Dear Zubair,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Please confirm if these were missing and should I create the
>>>>>>>>>>>>>> CRA and receive it or keep it open ?
>>>>>>>>>>>>>> Note - If I will receive CRA then the items will be back in
>>>>>>>>>>>>>> stocks in our system.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Thu, Jul 23, 2020 at 2:59 PM Hyacinth Joyce <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Hi Zubair,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> As discussed, Kindly assist to update CRA for the
>>>>>>>>>>>>>>> above-mentioned items in order for us to proceed with creating a new order.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Thank you.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai
>>>>>>>>>>>>>>> Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Thu, 23 Jul 2020 at 09:21, Hyacinth Joyce <
>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Hi team,
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> The customer with the above-mentioned shipment is
>>>>>>>>>>>>>>>> constantly calling to follow up. The below items were not received upon
>>>>>>>>>>>>>>>> delivery.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> 100151715_1 GT-CH79584-00
>>>>>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1058227> Chicco
>>>>>>>>>>>>>>>> - Next2Me Special Edition - Scandinavian Wood 1
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> 100151715_1 TT423210
>>>>>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=153411> Tommee
>>>>>>>>>>>>>>>> Tippee Closer to Nature Electric Steam Steriliser 1
>>>>>>>>>>>>>>>> 100151715_1 DK-SP150-20-030-034
>>>>>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=748914> Doona+
>>>>>>>>>>>>>>>> Infant Car Seat - Grey Hound 1
>>>>>>>>>>>>>>>> The customer is about to give birth and needs the item on
>>>>>>>>>>>>>>>> an URGENT basis.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> The customer threats to raise a formal complaint as well if
>>>>>>>>>>>>>>>> not sorted ASAP.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Kindly update and advise.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Thank you.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai
>>>>>>>>>>>>>>>> Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>